Is Apple Care + worth it?

[michikade]

I didn't get AC+ on my 5 but I'm considering it for my 6+. My 5's been in a LifeProof case for ages and before that it was in a Speck candyshell and doesn't have a scratch on it but with a larger phone it's marginally more likely to wiggle its way out of a pocket. I'm extremely careful - I've never cracked the screen on any phone I've had and really only had some minor scratches here and there - but I've also never had a phone quite this big before so it may be a little easier to end up in compromising situations.

Course, maybe LifeProof will hurry up and release the case. Then I won't really worry about it.


Sent from my gracefully aging iPad 2 with iOS 8.0 using Tapatalk

 

[miketko]

What is the minimum types of damage required to replace the device with Apple care +? Does the screen need to be cracked? Or can you replace it because you have a small dent on the frame?or scratches on the back?

 

[SprSynJn]

I will give my experience if that helps at all. My battery on my iPhone 5 started acting funny before the standard 1 year was up on the warranty, so I took it into Apple and they ran a test. They stated that it was fine, but I took it in again a few months later when it started acting worse. They then said it was defective and it needed replacing, but that I would need to pay for it. I of course argued that I tried to tell them before that it was defective and that I shouldn't need to pay for it. After a phone call with a supervisor, they waved the fee.

Moral of the story is that if I paid for the Apple care from the get-go, I wouldn't have had the hassle of trying to get it fixed. From now on all my purchases will have the Apple care along for the ride.

 

[robertk328]

If you don't have AppleCare+, apple will usually replace the phone for $269, I think. It may be a refurb replacement. So if you use both damage replacements for $79, plus the cost of the AppleCare+ of $99 it comes out to almost the same cost. Warranty replacements don't count against the two damage replacements.

Friend of mine dropped his already and Apple said to charge $110 to replace, but after looking at their site, looks like you have to send it in:

https://support.apple.com/iphone/repair/service/screen-replacement

I will always have AppleCare+ on my phones. This was my wife's phone last year, before and after AppleCare+. She left it on top of the car and drove off. She didn't know where it was, and before it was ultimately run over, I was able to use Find My iPhone to locate it so we knew exactly where to start looking. The signal to the phone lasted probably 15 minutes after she called me, so luckily we were able to find it... even in this condition.

 

[robertk328]

I will give my experience if that helps at all. My battery on my iPhone 5 started acting funny before the standard 1 year was up on the warranty, so I took it into Apple and they ran a test. They stated that it was fine, but I took it in again a few months later when it started acting worse. They then said it was defective and it needed replacing, but that I would need to pay for it. I of course argued that I tried to tell them before that it was defective and that I shouldn't need to pay for it. After a phone call with a supervisor, they waved the fee.

Moral of the story is that if I paid for the Apple care from the get-go, I wouldn't have had the hassle of trying to get it fixed. From now on all my purchases will have the Apple care along for the ride.

This is why I always get it... then they added the + and it makes it a no-brainer. Didn't always cover accidental!

 

[robertk328]

What is the minimum types of damage required to replace the device with Apple care +? Does the screen need to be cracked? Or can you replace it because you have a small dent on the frame?or scratches on the back?

Not sure - but you only get 2 replacements for actual damage (vs regular 'warranty' work) so make sure it's worth it to you. If it's a dent, and you don't see it with the case on, I wouldn't replace it if it's not keeping you up at night. If it were me I'd save the replacements for real stuff like water damage or shattered screens.

 

[robertk328]

They just replaced his for the $110. Guess they figured it was new, so why make him struggle.