1. roughrider123's Avatar
    Hello, I am having a lot of trouble hooking up a bluetooth speaker, I have to restart my phone every time I want to play some music. Could it be an app or something causing this? Thanks
    07-21-2017 02:46 PM
  2. Tartarus's Avatar
    You should rather restart the Bluetooth speaker. That’s more convenient.
    And since I don’t know what iOS version you’re running, I can’t confirm nor deny your problems with Bluetooth.
    Just_Me_D likes this.
    07-21-2017 03:01 PM
  3. Just_Me_D's Avatar
    Hello, I am having a lot of trouble hooking up a bluetooth speaker, I have to restart my phone every time I want to play some music. Could it be an app or something causing this? Thanks
    Which Bluetooth speaker model and which iPhone model are you using?
    07-21-2017 03:07 PM
  4. roughrider123's Avatar
    Hi im on 10.3.3 and it happened on 10.3.1 without any difference
    also i have tried shutting off the speaker 1st and still the same
    07-21-2017 03:08 PM
  5. Tartarus's Avatar
    Try reset all settings and see if that solves the issue.
    If not, see if the Bluetooth speaker works on other devices without issues.

    It may be a what older speaker, which needs more work to connect to your iPhone.
    07-21-2017 03:10 PM
  6. roughrider123's Avatar
    Which Bluetooth speaker model and which iPhone model are you using?
    6 plus and a brand new sony srs-xb20 and it also did the same with an ihome idm8
    07-21-2017 03:10 PM
  7. Just_Me_D's Avatar
    6 plus and a brand new sony srs-xb20 and it also did the same with an ihome idm8
    I would reset the network settings via the iPhone’s settings and then pair the device with the Bluetooth speaker again.
    07-21-2017 03:19 PM
  8. roughrider123's Avatar
    i reset them about a month ago, im at bell 28.4
    So I should still reset them?
    07-21-2017 03:22 PM
  9. Just_Me_D's Avatar
    i reset them about a month ago, im at bell 28.4
    So I should still reset them?
    What do you mean when you say that you’re “at bell 28.4”? What is that?
    07-21-2017 03:36 PM
  10. roughrider123's Avatar
    Oh sorry, the carriers name is bell in Canada and the number they are at is 28.4 in the about in settings
    07-21-2017 03:40 PM
  11. Just_Me_D's Avatar
    Oh sorry, the carriers name is bell in Canada and the number they are at is 28.4 in the about in settings
    Oh okay. I’m recommending you reset the network settings via Settings → General → Reset for the purpose of flushing out anything that could be causing the problem with your Bluetooth connectivity and any other issues regarding wireless connectivity. You can also, forget the specific Bluetooth device (speakers) and then pair your iPhone with it again.
    07-21-2017 04:03 PM
  12. roughrider123's Avatar
    If I reset that, what will I lose? so its the reset network settings?
    07-21-2017 04:07 PM
  13. roughrider123's Avatar
    Ok I did that and reset wifi and tried to pair the speaker and no go
    07-21-2017 04:17 PM
  14. Just_Me_D's Avatar
    You won’t lose anything, but you will have to re-add any Wi-Fi passcodes and you will have to pair your Bluetooth device again, but that’s about it. Your apps, photos, music, videos, files, home screens, etcetera, will remain intact. Yes, you’ll be selecting the “Reset Network Settings” option.
    07-21-2017 04:17 PM
  15. roughrider123's Avatar
    07-21-2017 04:36 PM
  16. Just_Me_D's Avatar
    no go
    Oh wow! The only other thing I can think of is to see if there’s a firmware update of some sort for the Bluetooth speaker, if applicable.
    07-21-2017 06:41 PM
  17. roughrider123's Avatar
    No firmware updates, maybe time to talk to the genius's at apple
    07-21-2017 11:08 PM
  18. roughrider123's Avatar
    I kept at it and now it operates perfectly, I don't know what was up but its all good now.
    I am expecting my new 7 plus to come shortly today. Thanks everyone for the help.
    Just_Me_D likes this.
    07-24-2017 09:40 AM
  19. Just_Me_D's Avatar
    I kept at it and now it operates perfectly, I don't know what was up but its all good now.
    I am expecting my new 7 plus to come shortly today. Thanks everyone for the help.
    Great!....and thank you for the update....
    07-24-2017 10:01 AM

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