07-06-2016 05:47 AM
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  1. Scatabrain's Avatar
    Scatabrain
    Have a 22 month old 6+. The battery has been getting old. Enough that I have been using the phone way less than I would like.

    Today it got really hot and would not charge.

    The genius did a diagnostic and it showed some software crashes and charging to 92%. By those diagnostics he could have turned me away. But when we looked at the charging graph for today he could see what I was describing for not charging or lasting as you would want. He also took my word that I did all of the normal settings changes and resets etc one can do.

    He gave me a brand new phone. It took a couple of minutes and bada bang I was out of there. Happy with Apple as usual. Not many companies allow their employees to really help a customer like that.

    Be nice to these people. This genius made it happen. And get AppleCare+.

    Cheers.
    ChamNG likes this.
    07-05-2016 11:55 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Sounds like my story, except I had no AppleCare+ so I had to pay $80 for the swap.
    Scatabrain likes this.
    07-06-2016 05:23 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Hey, Scatabrain! They give you a new 6+? Cool!
    Scatabrain likes this.
    07-06-2016 05:41 AM
  4. Rob Phillips's Avatar
    Rob Phillips
    Very cool! Apple is one of few retailers that really empowers its employees to do what's right for customers.

    Thanks for sharing.
    Scatabrain likes this.
    07-06-2016 05:47 AM
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