[Scatabrain]

Have a 22 month old 6+. The battery has been getting old. Enough that I have been using the phone way less than I would like.

Today it got really hot and would not charge.

The genius did a diagnostic and it showed some software crashes and charging to 92%. By those diagnostics he could have turned me away. But when we looked at the charging graph for today he could see what I was describing for not charging or lasting as you would want. He also took my word that I did all of the normal settings changes and resets etc one can do.

He gave me a brand new phone. It took a couple of minutes and bada bang I was out of there. Happy with Apple as usual. Not many companies allow their employees to really help a customer like that.

Be nice to these people. This genius made it happen. And get AppleCare+.

Cheers.

[Tartarus]

Sounds like my story, except I had no AppleCare+ so I had to pay $80 for the swap.

[Ledsteplin]

Hey, Scatabrain! They give you a new 6+? Cool!

[Rob Phillips]

Very cool! Apple is one of few retailers that really empowers its employees to do what's right for customers.

Thanks for sharing.