1. Scatabrain's Avatar
    Have a 22 month old 6+. The battery has been getting old. Enough that I have been using the phone way less than I would like.

    Today it got really hot and would not charge.

    The genius did a diagnostic and it showed some software crashes and charging to 92%. By those diagnostics he could have turned me away. But when we looked at the charging graph for today he could see what I was describing for not charging or lasting as you would want. He also took my word that I did all of the normal settings changes and resets etc one can do.

    He gave me a brand new phone. It took a couple of minutes and bada bang I was out of there. Happy with Apple as usual. Not many companies allow their employees to really help a customer like that.

    Be nice to these people. This genius made it happen. And get AppleCare+.

    Cheers.
    ChamNG likes this.
    07-06-2016 12:55 AM
  2. Tartarus's Avatar
    Sounds like my story, except I had no AppleCare+ so I had to pay $80 for the swap.
    Scatabrain likes this.
    07-06-2016 06:23 AM
  3. Ledsteplin's Avatar
    Hey, Scatabrain! They give you a new 6+? Cool!
    Scatabrain likes this.
    07-06-2016 06:41 AM
  4. Rob Phillips's Avatar
    Very cool! Apple is one of few retailers that really empowers its employees to do what's right for customers.

    Thanks for sharing.
    Scatabrain likes this.
    07-06-2016 06:47 AM

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