1. missy8787's Avatar
    After the update If I make a phone call or someone calls me the phone will be fine but then it will still show the calls connected but I can't hear the person on the other end and they can't hear me. Have tried a hard reset and and redownloaded the latest iOS and still have a problem could it be the phone or another iOS problem?
    10-03-2015 08:37 PM
  2. kch50428's Avatar
    I'd take it to an Apple GeniusBar and if you can replicate the issue, they'll likely replace the device.
    10-04-2015 03:02 PM
  3. Just_Me_D's Avatar
    Either "reset all settings" or restore the device and then set it up as new.
    10-04-2015 03:29 PM
  4. missy8787's Avatar
    I just tried setting it up as new same issue. I will try a Genius Bar to see if they can take a look at it.
    10-04-2015 05:56 PM
  5. missy8787's Avatar
    What is reset all settings?
    10-04-2015 11:33 PM
  6. Ledsteplin's Avatar
    What is reset all settings?
    Reset All Settings puts all settIngs, alarms, and notifications back to default. It includes everything in Settings and the clock app.
    10-05-2015 01:20 AM
  7. missy8787's Avatar
    Ok thank you. I believe I have tried that too. Looks like I will be doing my first Genius Bar appointment lol
    10-05-2015 04:46 AM

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