10-05-2015 04:46 AM
tools
  1. missy8787's Avatar
    missy8787
    After the update If I make a phone call or someone calls me the phone will be fine but then it will still show the calls connected but I can't hear the person on the other end and they can't hear me. Have tried a hard reset and and redownloaded the latest iOS and still have a problem could it be the phone or another iOS problem?
    10-03-2015 08:37 PM
  2. kch50428's Avatar
    kch50428
    I'd take it to an Apple GeniusBar and if you can replicate the issue, they'll likely replace the device.
    10-04-2015 03:02 PM
  3. Just_Me_D's Avatar
    Just_Me_D
    Either "reset all settings" or restore the device and then set it up as new.
    10-04-2015 03:29 PM
  4. missy8787's Avatar
    missy8787
    I just tried setting it up as new same issue. I will try a Genius Bar to see if they can take a look at it.
    10-04-2015 05:56 PM
  5. missy8787's Avatar
    missy8787
    What is reset all settings?
    10-04-2015 11:33 PM
  6. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by missy8787
    What is reset all settings?
    Reset All Settings puts all settIngs, alarms, and notifications back to default. It includes everything in Settings and the clock app.
    10-05-2015 01:20 AM
  7. missy8787's Avatar
    missy8787
    Ok thank you. I believe I have tried that too. Looks like I will be doing my first Genius Bar appointment lol
    10-05-2015 04:46 AM
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