1. jpgti's Avatar
    Dropped my phone in the sink while doing dishes. Yeah yeah, shouldn't have had it near water. Ive had every iPhone since the 1st one and I've never broken a screen or gotten one wet. I guess I was due. Surprisingly, the phone was fine after it dried out other than the headphone jack was shorted out or something. The phone constantly thought there were headphones plugged in when I hit the volume buttons.

    Made my appointment expecting to pay the $79 replacement fee, and feeling grateful that I spent the $99 on Applecare +. Went in, explained what happened and that I had Applecare +, the genius says "Why don't I just ignore the fact that it got wet and replace it for you because the volume buttons aren't working properly". I explained again that they didn't work properly because the phone got wet, and I was fully prepared to pay the $79 to replace the phone. She repeats herself... saying she will replace it for free. At this point I reluctantly agree to let her replace the phone under the limited warranty. I walked out with a new phone (or refurb, whatever) feeling like I had cheated the system.

    I have had them show random acts of kindness before, replacing a top case on a Macbook when it wasn't absolutely necessary, but this was over the top. I guess just another reason why Apple has my business and will continue to have it.
    Spencerdl and BreakingKayfabe like this.
    07-24-2015 01:12 PM
  2. tadpoles's Avatar
    You are a happier customer and Apple hasn't lost a dime that will make a difference to their bottom line. In fact, you may be more likely to stay with Apple products because of the customer service you received. Smart business sense by Apple and one of the reasons they remain on top in so many customer's eyes.


    Sent from the Elegance
    07-24-2015 01:16 PM
  3. dchandler's Avatar
    Glad they took care of that for you and your happy, that's all that counts


    Sent from my iPhone using Tapatalk
    07-24-2015 01:20 PM
  4. Spencerdl's Avatar
    It's been my experience that Apple has the BEST customer care....HANDS DOWN.
    07-24-2015 01:23 PM
  5. anon(153966)'s Avatar
    ...that's always nice when companies 'help' the consumer.
    07-24-2015 01:24 PM
  6. lightning8888's Avatar
    That's great. Good customer service is hard to find these days.
    07-24-2015 01:46 PM
  7. Smply_Rckless's Avatar
    That's why I enjoy using . Great customer service


    Tapatalk'n On The IPhone 6 Plus 
    07-24-2015 01:53 PM

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