1. C.K400's Avatar
    Just wanted to share my experience today. I dropped my 128gb iPhone 6 plus the other day and cracked the screen! It was totally my fault. I had a next to nothing case on it and a feather glass from MIME. It was not enough protection obviously LOL. So I went to the closest apple store witch is 2 hours away in Dallas Tx to just be a walk in and was ready to pay the 129$ plus tax for my screen replacement. The guy looked at it and said there is no damage to the casing just the one line crack on the corner of the screen and deemed it a hairline crack and warrantied it at no cost!! I reiterated the fact that I dropped it and it was my fault and he did it anyway. So I was very thankful. Just wanted to share this because it was fixed within one hour and I only waited for 15 minutes to be helped. Northpark store. Only cost me my gas and dinner at the cheese cake factory with the wife and kiddo. NO ONE CAN BEAT THAT TYPE OF CUSTOMER SERVICE!!!!!
    07-13-2015 11:37 PM
  2. Closingracer's Avatar
    Just wanted to share my experience today. I dropped my 128gb iPhone 6 plus the other day and cracked the screen! It was totally my fault. I had a next to nothing case on it and a feather glass from MIME. It was not enough protection obviously LOL. So I went to the closest apple store witch is 2 hours away in Dallas Tx to just be a walk in and was ready to pay the 129$ plus tax for my screen replacement. The guy looked at it and said there is no damage to the casing just the one line crack on the corner of the screen and deemed it a hairline crack and warrantied it at no cost!! I reiterated the fact that I dropped it and it was my fault and he did it anyway. So I was very thankful. Just wanted to share this because it was fixed within one hour and I only waited for 15 minutes to be helped. Northpark store. Only cost me my gas and dinner at the cheese cake factory with the wife and kiddo. NO ONE CAN BEAT THAT TYPE OF CUSTOMER SERVICE!!!!!
    Yeah .. From what I've read Apple gives their customer service people decent leeway on how they can solve issues. Great that he did that for you because you could of easily gotten somebody on his or her bad day and would of said no would have to pay for it


    Sent from my iPad using Tapatalk
    Just_Me_D and nikkisharif like this.
    07-13-2015 11:40 PM
  3. metllicamilitia's Avatar
    Glad it worked out for you, I've always had great customer service from Apple.


    Sent from my iPhone using Tapatalk
    07-14-2015 12:52 AM
  4. IAmSixNine's Avatar
    It also shows that being honest can sometimes pay. I applaud the OP for being honest when he told them it was his fault.
    07-14-2015 02:44 PM
  5. hearmeoutx's Avatar
    I find that as long as you are honest with Apple, they almost always work with you if they are able to. I watched someone trip with their brand new iPhone 6+ walking into the Apple store, shattering the screen. The manager immediately assured him that they would replace it at no cost to him.


    Sent from my iPhone using Tapatalk
    07-14-2015 08:14 PM
  6. C.K400's Avatar
    Ya, I really went in there knowing it was gonna cost me. But was really Happy with the outcome. Works great too!
    07-14-2015 09:40 PM
  7. nikkisharif's Avatar
    I love hearing stuff like this


    Sent from my iPhone using Tapatalk
    Spencerdl likes this.
    07-14-2015 09:43 PM
  8. chrisforpm's Avatar
    It's stories like these that show just how incredible Apple customer service really is. The fact that they take that extra step is what sets them apart. Not to knock any other phone maker, but how often do you hear stories like these about Samsung, LG or Motorola? Or any other company in general? There are very few.
    07-14-2015 10:02 PM
  9. warcraftWidow's Avatar
    I had a similar story a couple of years back. I dropped the phone and the corner had minor denting but the home button only worked sporadically. I went in to use one of my AppleCare+ replacements and was honest with them about dropping it. They replaced it and didn't charge me the deductible and said it didn't count against my 2 AppleCare replacements.
    mumfoau likes this.
    07-14-2015 10:56 PM
  10. SprSynJn's Avatar
    It also shows that being honest can sometimes pay. I applaud the OP for being honest when he told them it was his fault.
    Just out of mere curiosity, how does one lie about a cracked screen? Have there been reports of them cracking on their own? Does  replace them for free if someone else breaks them?
    07-14-2015 11:03 PM
  11. IAmSixNine's Avatar
    A bad battery can and will crack a screen. Its rare but happens.
    People dont want to spend money. So yes some people will claim its a warranty issue because it magically cracked. But look closer and you can see physical damage on the edges or something.
    SprSynJn likes this.
    07-15-2015 11:04 AM
  12. SeanHRCC's Avatar
    Back in like 2007 or '08, my niece spilled a Sprite on my Macbook's keyboard. It fried the sh*t out of it. The computer worked for a few days (not very well, but still worked sort of), and then one day the keyboard just stopped working all together (track pad too). I was so irritated because I just knew I was about to have to pay for a new logic board and considered just buying a new Macbook.

    Took it in to get an estimate on the damage...and told the genius exactly what happened. He took it back to the back room, came back out and said "Come back in a few hours..." They replaced the logic board on it, keyboard bezel AND the screen bezel (something I didn't even ask for), and didn't charge me a dime. The guy said "Thanks for coming in!" and just had me sign the service order.

    This kind of story resonates throughout history in terms of Apple's customer service. It's TOP of the totem pole.
    C.K400, mumfoau, Spencerdl and 1 others like this.
    07-15-2015 11:29 AM
  13. T1ck_T0ck's Avatar
    I can think of 4 instances of where Apple Customer Support has been a phenomenal for me. I cannot imagine ever leaving Apple.


    Sent from my iPhone using Tapatalk
    07-21-2015 09:11 PM
  14. Telespielstube's Avatar
    Indeed, Apple has the best service compared to other major brands.


    Sent from my iPhone 6 Plus using Tapatalk
    07-22-2015 03:46 PM
  15. aslondon's Avatar
    I had a unibody Macbook that was having some charging issues that the local independent MAC authorized service center said would require a new mother board. This machine was several years out of warranty. The phone Applecare rep suggested I call Apple corporate and plead my case because he didn't have the latitude to help me any further than he did. I called them and after a little negotiating we agreed that they'd overnight the part to the original service center and I'd pay the labor. What a deal!!! You can't beat that kind of customer service and their loyalty to their customers. I'm sold.

    Al
    C.K400 likes this.
    07-22-2015 05:17 PM
  16. Xm_jdm's Avatar
    Apple is totally awesome. I took my 5S in early last year for a charging port issue. The genius dropped my phone after I handed it to him and it shattered the screen. Obviously I knew they would be replacing the phone but on top of that, I was given a... I **** you not, 175 dollar gift card and choice of free case. I have and always will be an apple fan but they put my opinion about Apple over the top.
    07-28-2015 02:38 PM

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