1. BreakingKayfabe's Avatar
    As the title states, no matter what video app I'm using, whether it be WatchESPN, HBO Now, Hulu, etc. The closed-captioning stays stuck to "ON" for each of them whether I disable it within the app or not. In the unique case of HBO Now, tapping on the icon won't even give me the option. I've rebooted, deleted, re-installed and same deal. I've gone through my accessibility settings and captioning is OFF there.

    Just wondering if anyone else is experiencing this and had a solution besides restoring as new? My hope is that it'll disappear with 8.4 on Tuesday.

    Thank you in advance.
    SlackerInc likes this.
    06-27-2015 01:38 PM
  2. Highrisedrifter's Avatar
    Obvious question, forgive me. Is closed captioning turned off in the phone's settings? (Not the various apps?)

    Go to Settings > General > Accessibility > Subtitles & Captions and make sure
    06-27-2015 01:59 PM
  3. BreakingKayfabe's Avatar
    Obvious question, forgive me. Is closed captioning turned off in the phone's settings? (Not the various apps?)

    Go to Settings > General > Accessibility > Subtitles & Captions and make sure
    Yeah, they're off in the Accessibility settings.
    06-27-2015 02:41 PM
  4. SlackerInc's Avatar
    Same problem here, and it's driving me nuts!
    06-30-2015 04:31 AM
  5. nancybout's Avatar
    Turn it off in the apps. I use close caption and the only way in able to turn on or off is within the app itself (Netflix Hulu)
    06-30-2015 05:22 AM
  6. tmconnors's Avatar
    There is no option to do this in HBO Now. It simply will NOT allow me to turn off closed captioning. There's an icon, but it's not responsive. Help!
    07-20-2015 11:54 PM
  7. Ledsteplin's Avatar
    Have you tried a hard reset?
    Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release.
    07-21-2015 12:23 AM
  8. BreakingKayfabe's Avatar
    Have you tried a hard reset?
    Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release.
    Doesn't work. The problem has gone away on its own. For now.
    07-21-2015 01:26 AM
  9. Ted Steinberg's Avatar
    Thanks for your easy cure.

    The hard reset works = but, as soon as it is done, make sure the closed captions setting in accessibility is off. Mine was on, so I turned it off and, hurray, I was able to watch a replay of an NBA game without those disruptive closed captions.

    Thanks for saving the remaining hair on my head which I was pulling off. I had a full head of hair when I bought my first computer, 35 years ago. I blame all my hair loss on my frustrations with computational wizardry.
    Ledsteplin likes this.
    12-29-2015 10:53 AM
  10. Alicia Richardson's Avatar
    Turn on Closed Captioning is Accessibility settings, play video, then turn off Closed Captioning in Accessibility settings.

    Hope it works for you, it did for me!!
    09-22-2017 01:04 PM

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