Bigeric23
Well-known member
I left nexus6 for iphone 6 plus
Good for you. I don't think you will be disappointed.
I left nexus6 for iphone 6 plus
Idk I was in there today at the one on 5th Ave in Manhattan and they turned me away after I had an appointment for the first say avaliable which was like 2 days ahead for my beats solo 2 because their systems was down and they only could help with emergency issues....wasted $5.50 for train fair because they failed to tell me that and couldn't help me at all.
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Just want to ask again...you went in to an Apple store for warranty service on your beats solo 2 headsets?
Yes...... Went to the beats website and was directed to Apple.....
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Understandable...but your complaint before was in regard to Apple not letting you know about the system being down, which in turn prevented them from being able to offer you service on the product. Given the nature of the product being something Apple doesn't specifically make, wouldn't it make sense to you that they'd have to have their system available in order to 1.) See that you actually purchased said headphones from the Apple store, and 2.) Reference a customer profile in order to keep record of services provided (since, again, it wasn't an Apple product).
System issues are usually a pretty sporadic thing, so why would you be bitter with Apple about something like that, especially in regard to a product they don't even produce (but will offer warranty service on because they sell them in their store)?
Just seems odd...and kind of defines Beats own short comings on their products since they kind of passed the buck by sending you to Apple.
I would of liked an automated alert telling us their system is down don't bother coming in or even just on their website. It's not a huge deal but an annoyance either way.
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Do you realize how unrealistic this is given the nature of how systems like that go down and come back up?
They said it was system wide and have been going on for a few hours they could if just put a header saying you might have difficulties at the store or whatever
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I think you underestimate how complex the system is, and that what you are wanting isn't really something feasible to do for a slew of reasons. So you spent a few bucks and had an inconvenience...you're going to argue the point of this thread because of this? Really?
And over a product that Apple doesn't even produce no less.
Yes...I rather not waste $6 dollars on the train if I don't have to. The MTA is crap as well. I also don't like wasting my time either.
And Apple does make them since they are Apple now as of last August
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You very clearly don't have any idea how corporate acquisitions work...lol. Beats is still a company on it's own, Apple simply purchased the company as a whole. Apple does not make Beats headphones...it is still outsourced by whoever Beats was using just before the acquisition by Apple (could still be HTC, I really don't know or care to go researching it, but that is who they were partnered with after Monster).
In the same light, Apple does not provide direct warranty repair/replacement of Beats products...Apple may return a set of Beats headphones to their stores and give the consumer a replacement set, but the defective product is sent back to Beats and a replacement set is then sent to Apple to replenish the stock they carried in their store.
A similar example would be Volkswagen. They control more car manufacturers than any other company on the planet (including Audi, Porsche, Lamborghini, Bentley, etc)...if you owned a Lamborghini though, you wouldn't take it to a VW dealership for service or repair unless in the off chance you actually PURCHASED it there and they were offering you warranty service directly from the dealership...other than that highly unlikely scenario, VW has nothing to do with the actual manufacturing or warrantying of anything the company controls other than VW products themselves).
Apple didn't merge with beats but bought them first off and 2nd I'm being general since I don't feel the need to go literally into everything. 3rd beats sends me to Apple anyways
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I said Acquired...which is exactly what Apple did to Beats. Go re-read my post if you need to verify this.
You aren't going into it because you have no idea what you're talking about.
Beats sent you to Apple because, from what you reported, you bought the headphones at the Apple store...so the easiest way for you to get a replacement set is to go back to the source of the sale (which is why they couldn't help you in the first place since their system was down...again, from what you reported).
Look, it's very clear you don't understand how this whole thing works...and that's ok, most consumers don't. Before much more time is wasted here, I will just make it perfectly clear and concise so there is no confusion on your behalf...Apple does not physically produce Beats headsets, and while they may handle their warranty services, the production of the headphones is still done by Beats Electronics, which is why Apple does not repair the products in their stores, instead they send the products BACK to Beats Electronics where repairs are done (and Apple typically just replaces the headphones for the consumer so there is no wait time, keeping the consumer happy).
It's a really simple concept...hopefully you understand it better now.
I bought them at bestbuy not the apple store and when you go to support it tells you to go to Apple. I do understand how the crap works and isn't the issue. Yeah I know they send it it and idc. My problem is their system was down and never told anybody and I wasted $6 bucks to get there
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