Apple is awesome

[hearmeoutx]

I had a clicking at the top of my iPhone 6+ screen ever since I got it as a replacement device a month ago from t-mobile. I waited it out and yesterday it got really bad. I went to Apple without an appointment and immediately was told I had an hour and a half wait. So I waited. I dropped my phone off and they said they'd swap the display. I came back in an hour and I did an inspection of my iPhone. It still had a little give at the top of the screen, and while the tech tried to tell me that was normal, I was not having it. I knew it wasn't. They ended up swapping it out for a new phone, saying if I was not comfortable leaving with that give, they would replace it completely.

Sent from my iPhone using Tapatalk

 

[xtremeled]

This is one thing that Apple has perfected, 100% customer satisfaction. You only had to wait an hour, the wait near me was 4.5 hours a few weeks ago.

 

[Just_Me_D]

I had a clicking at the top of my iPhone 6+ screen ever since I got it as a replacement device a month ago from t-mobile. I waited it out and yesterday it got really bad. I went to Apple without an appointment and immediately was told I had an hour and a half wait. So I waited. I dropped my phone off and they said they'd swap the display. I came back in an hour and I did an inspection of my iPhone. It still had a little give at the top of the screen, and while the tech tried to tell me that was normal, I was not having it. I knew it wasn't. They ended up swapping it out for a new phone, saying if I was not comfortable leaving with that give, they would replace it completely.

Sent from my iPhone using Tapatalk

Excellent, and thank you for sharing your experience with us...

 

[zerog46]

I've always had great experiences at my local Apple Store.


Sent from my iPhone using Tapatalk

 

[hearmeoutx]

This is one thing that Apple has perfected, 100% customer satisfaction. You only had to wait an hour, the wait near me was 4.5 hours a few weeks ago.

I was shocked. The soonest appointment I could get online would have been for Monday and I didn't want to risk the phone being completely unusable. They are always awesome. The woman thought I was crazy for still feeling some give, but I know my apple devices and I know what it feels like when it is solid.


Sent from my iPhone using Tapatalk

 

[Bigeric23]

I was shocked. The soonest appointment I could get online would have been for Monday and I didn't want to risk the phone being completely unusable. They are always awesome. The woman thought I was crazy for still feeling some give, but I know my apple devices and I know what it feels like when it is solid.


Sent from my iPhone using Tapatalk

You go, girl! Thank you for sharing this with us.

 

[Closingracer]

This is one thing that Apple has perfected, 100% customer satisfaction. You only had to wait an hour, the wait near me was 4.5 hours a few weeks ago.

Idk I was in there today at the one on 5th Ave in Manhattan and they turned me away after I had an appointment for the first say avaliable which was like 2 days ahead for my beats solo 2 because their systems was down and they only could help with emergency issues....wasted $5.50 for train fair because they failed to tell me that and couldn't help me at all.


Sent from my iPhone using Tapatalk

 

[hearmeoutx]

Idk I was in there today at the one on 5th Ave in Manhattan and they turned me away after I had an appointment for the first say avaliable which was like 2 days ahead for my beats solo 2 because their systems was down and they only could help with emergency issues....wasted $5.50 for train fair because they failed to tell me that and couldn't help me at all.


Sent from my iPhone using Tapatalk

I am sorry to hear that. I have never had an experience like that at an Apple Store. Now, the phone tech I had to speak to a few nights ago about an issue with my developer account, that is another story.


Sent from my iPhone using Tapatalk

 

[anon(4698833)]

Idk I was in there today at the one on 5th Ave in Manhattan and they turned me away after I had an appointment for the first say avaliable which was like 2 days ahead for my beats solo 2 because their systems was down and they only could help with emergency issues....wasted $5.50 for train fair because they failed to tell me that and couldn't help me at all.


Sent from my iPhone using Tapatalk

You went in for warranty service for your beats solo 2 headsets?

 

[DeenaS]

The Apple Store in Boulder Colorado does a great job with customer service.

 

[Rossi Wilkes]

Same for me.I handed my phone over to see if they could repair it, but they couldn't so I got a brand new replacement for free. Sensation customer service !

 

[qbnkelt]

Best customer service in the market.
Glad you got it sorted out OP!

 

[Miska Hietala]

It is awesome inside U.S

 

[Telespielstube]

Story sounds familiar. I can just agree best service I have ever expierienced.


Sent from my iPhone using Tapatalk

 

[Telespielstube]

It is awesome inside U.S

Not only in the U.S. I dare to say around the world.


Sent from my iPhone using Tapatalk

 

[Bigeric23]

Best customer service in the market.
Glad you got it sorted out OP!

I agree 100%. . . . Apple is the master of customer service.

 

[bakron1]

I have had great luck with Apple not only here in the USA, but I had an issue with my iPhone 4 when I was on business in Germany and they fixed it at the Apple Store in Frankfurt with no questions asked.

 

[bakron1]

I agree 100%. . . . Apple is the master of customer service.

This is their bread and butter and they manage it very well. Other manufacturers should use this as a model on how to properly service their clients.

 

[Telespielstube]

This is their bread and butter and they manage it very well. Other manufacturers should use this as a model on how to properly service their clients.

Samsung for example.


Sent from my iPhone using Tapatalk

 

[Closingracer]

Samsung for example.


Sent from my iPhone using Tapatalk

Samsung? They ain't bad....I've seen worse with blackberry


Sent from my iPad using Tapatalk