1. Closingracer's Avatar
    Just want to ask again...you went in to an Apple store for warranty service on your beats solo 2 headsets?
    Yes...... Went to the beats website and was directed to Apple.....


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    06-05-2015 11:01 AM
  2. SeanHRCC's Avatar
    Yes...... Went to the beats website and was directed to Apple.....


    Sent from my iPhone using Tapatalk
    Understandable...but your complaint before was in regard to Apple not letting you know about the system being down, which in turn prevented them from being able to offer you service on the product. Given the nature of the product being something Apple doesn't specifically make, wouldn't it make sense to you that they'd have to have their system available in order to 1.) See that you actually purchased said headphones from the Apple store, and 2.) Reference a customer profile in order to keep record of services provided (since, again, it wasn't an Apple product).

    System issues are usually a pretty sporadic thing, so why would you be bitter with Apple about something like that, especially in regard to a product they don't even produce (but will offer warranty service on because they sell them in their store)?

    Just seems odd...and kind of defines Beats own short comings on their products since they kind of passed the buck by sending you to Apple.
    06-05-2015 11:08 AM
  3. Closingracer's Avatar
    Understandable...but your complaint before was in regard to Apple not letting you know about the system being down, which in turn prevented them from being able to offer you service on the product. Given the nature of the product being something Apple doesn't specifically make, wouldn't it make sense to you that they'd have to have their system available in order to 1.) See that you actually purchased said headphones from the Apple store, and 2.) Reference a customer profile in order to keep record of services provided (since, again, it wasn't an Apple product).

    System issues are usually a pretty sporadic thing, so why would you be bitter with Apple about something like that, especially in regard to a product they don't even produce (but will offer warranty service on because they sell them in their store)?

    Just seems odd...and kind of defines Beats own short comings on their products since they kind of passed the buck by sending you to Apple.
    I would of liked an automated alert telling us their system is down don't bother coming in or even just on their website. It's not a huge deal but an annoyance either way.


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    06-05-2015 12:40 PM
  4. SeanHRCC's Avatar
    I would of liked an automated alert telling us their system is down don't bother coming in or even just on their website. It's not a huge deal but an annoyance either way.


    Sent from my iPhone using Tapatalk
    Do you realize how unrealistic this is given the nature of how systems like that go down and come back up?
    06-05-2015 12:53 PM
  5. Closingracer's Avatar
    Do you realize how unrealistic this is given the nature of how systems like that go down and come back up?
    They said it was system wide and have been going on for a few hours they could if just put a header saying you might have difficulties at the store or whatever


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    06-05-2015 12:55 PM
  6. SeanHRCC's Avatar
    They said it was system wide and have been going on for a few hours they could if just put a header saying you might have difficulties at the store or whatever


    Sent from my iPhone using Tapatalk
    I think you underestimate how complex the system is, and that what you are wanting isn't really something feasible to do for a slew of reasons. So you spent a few bucks and had an inconvenience...you're going to argue the point of this thread because of this? Really?

    And over a product that Apple doesn't even produce no less.
    06-05-2015 05:24 PM
  7. Scatabrain's Avatar
    Apple is great when they are able to be. I find that server status for Apple hosted services is not as transparent as it could be. This causes confusion for customers and Apple staff.

    Example, iCloud related services went down again this week for an hour. 3rd time this year. It wasn't a secret, iMore reported on it. All sorts of related systems were failing. But when you went to the system status pages they all showed green lights.

    Apple needs to be more upfront in their hosted services so we don't feel left in the dark as devs, as customers or as Apple staff.

    Sean is right that it's a complicated system and these things happen. However, Apple doesn't have a clear way of letting anyone know when these things are happening. Other companies do a much better job in this regard. It's not too complicated to provide a view into the true status of hosted services. It's simply either the way they choose not to communicate these things or a lack of priority in improving the way it's communicated.

    Either way it leaves us all unable to work around an issue that has come up.

    Not a deal breaker for me by any stretch or even something to be upset about for me personally but it certainly needs improvement. I have an app coming out soon that uses cloudkit extensively. Perhaps when my customers are banging on the door when there are outages, I'll be much more vocal in my want of better service status communication.

    Apple is still awesome in my eyes. No other company like it all things considered.

    Cheers.
    06-05-2015 10:41 PM
  8. qbnkelt's Avatar
    If a one hour iCloud outage is problematic or lacking in communication, try four days with no data services at all and no communication from the company on the first three days. That's what happened with BiackBerry.
    At least there is a website with status. Is there dish a thing with Google or Microsift? Sure as all Hades there isn't one with Blackberry.


    Sent from my SEXY GORGEOUS AWESOME GOLD 128G iPhone 6
    06-08-2015 04:56 AM
  9. RavenSword's Avatar
    I had a similar experience today at the Apple Store. My phone had gotten slightly bent (it would have a slight wobble if you press the upper right and lower left corners when it was face down on a table) and they just swapped out the whole phone even though the bend was slight. It's one reason I don't think I can leave iOS, and that's the support. Would that have happened with Google if I'd gotten a nexus 6? Doubt it.
    06-09-2015 02:18 AM
  10. Closingracer's Avatar
    I think you underestimate how complex the system is, and that what you are wanting isn't really something feasible to do for a slew of reasons. So you spent a few bucks and had an inconvenience...you're going to argue the point of this thread because of this? Really?

    And over a product that Apple doesn't even produce no less.
    Yes...I rather not waste $6 dollars on the train if I don't have to. The MTA is crap as well. I also don't like wasting my time either.

    And Apple does make them since they are Apple now as of last August


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    06-10-2015 09:57 AM
  11. SeanHRCC's Avatar
    Yes...I rather not waste $6 dollars on the train if I don't have to. The MTA is crap as well. I also don't like wasting my time either.

    And Apple does make them since they are Apple now as of last August


    Sent from my iPhone using Tapatalk
    You very clearly don't have any idea how corporate acquisitions work...lol. Beats is still a company on it's own, Apple simply purchased the company as a whole. Apple does not make Beats headphones...it is still outsourced by whoever Beats was using just before the acquisition by Apple (could still be HTC, I really don't know or care to go researching it, but that is who they were partnered with after Monster).

    In the same light, Apple does not provide direct warranty repair/replacement of Beats products...Apple may return a set of Beats headphones to their stores and give the consumer a replacement set, but the defective product is sent back to Beats and a replacement set is then sent to Apple to replenish the stock they carried in their store.

    A similar example would be Volkswagen. They control more car manufacturers than any other company on the planet (including Audi, Porsche, Lamborghini, Bentley, etc)...if you owned a Lamborghini though, you wouldn't take it to a VW dealership for service or repair unless in the off chance you actually PURCHASED it there and they were offering you warranty service directly from the dealership...other than that highly unlikely scenario, VW has nothing to do with the actual manufacturing or warrantying of anything the company controls other than VW products themselves).
    06-10-2015 06:06 PM
  12. Closingracer's Avatar
    You very clearly don't have any idea how corporate acquisitions work...lol. Beats is still a company on it's own, Apple simply purchased the company as a whole. Apple does not make Beats headphones...it is still outsourced by whoever Beats was using just before the acquisition by Apple (could still be HTC, I really don't know or care to go researching it, but that is who they were partnered with after Monster).

    In the same light, Apple does not provide direct warranty repair/replacement of Beats products...Apple may return a set of Beats headphones to their stores and give the consumer a replacement set, but the defective product is sent back to Beats and a replacement set is then sent to Apple to replenish the stock they carried in their store.

    A similar example would be Volkswagen. They control more car manufacturers than any other company on the planet (including Audi, Porsche, Lamborghini, Bentley, etc)...if you owned a Lamborghini though, you wouldn't take it to a VW dealership for service or repair unless in the off chance you actually PURCHASED it there and they were offering you warranty service directly from the dealership...other than that highly unlikely scenario, VW has nothing to do with the actual manufacturing or warrantying of anything the company controls other than VW products themselves).
    Apple didn't merge with beats but bought them first off and 2nd I'm being general since I don't feel the need to go literally into everything. 3rd beats sends me to Apple anyways


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    06-10-2015 06:10 PM
  13. SeanHRCC's Avatar
    Apple didn't merge with beats but bought them first off and 2nd I'm being general since I don't feel the need to go literally into everything. 3rd beats sends me to Apple anyways


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    I said Acquired...which is exactly what Apple did to Beats. Go re-read my post if you need to verify this.

    You aren't going into it because you have no idea what you're talking about.

    Beats sent you to Apple because, from what you reported, you bought the headphones at the Apple store...so the easiest way for you to get a replacement set is to go back to the source of the sale (which is why they couldn't help you in the first place since their system was down...again, from what you reported).

    Look, it's very clear you don't understand how this whole thing works...and that's ok, most consumers don't. Before much more time is wasted here, I will just make it perfectly clear and concise so there is no confusion on your behalf...Apple does not physically produce Beats headsets, and while they may handle their warranty services, the production of the headphones is still done by Beats Electronics, which is why Apple does not repair the products in their stores, instead they send the products BACK to Beats Electronics where repairs are done (and Apple typically just replaces the headphones for the consumer so there is no wait time, keeping the consumer happy).

    It's a really simple concept...hopefully you understand it better now.
    06-10-2015 07:21 PM
  14. Closingracer's Avatar
    I said Acquired...which is exactly what Apple did to Beats. Go re-read my post if you need to verify this.

    You aren't going into it because you have no idea what you're talking about.

    Beats sent you to Apple because, from what you reported, you bought the headphones at the Apple store...so the easiest way for you to get a replacement set is to go back to the source of the sale (which is why they couldn't help you in the first place since their system was down...again, from what you reported).

    Look, it's very clear you don't understand how this whole thing works...and that's ok, most consumers don't. Before much more time is wasted here, I will just make it perfectly clear and concise so there is no confusion on your behalf...Apple does not physically produce Beats headsets, and while they may handle their warranty services, the production of the headphones is still done by Beats Electronics, which is why Apple does not repair the products in their stores, instead they send the products BACK to Beats Electronics where repairs are done (and Apple typically just replaces the headphones for the consumer so there is no wait time, keeping the consumer happy).

    It's a really simple concept...hopefully you understand it better now.
    I bought them at bestbuy not the apple store and when you go to support it tells you to go to Apple. I do understand how the crap works and isn't the issue. Yeah I know they send it it and idc. My problem is their system was down and never told anybody and I wasted $6 bucks to get there


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    06-10-2015 07:23 PM
  15. SeanHRCC's Avatar
    I bought them at bestbuy not the apple store and when you go to support it tells you to go to Apple. I do understand how the crap works and isn't the issue. Yeah I know they send it it and idc. My problem is their system was down and never told anybody and I wasted $6 bucks to get there


    Sent from my iPhone using Tapatalk
    lol...so if you understand how this "crap" works, why correct me above when I explained it? What I said was/is accurate.

    You brought up your "issue" as if it reflects the way Apple conducts customer service...given your situation, this was a strange incident to represent your experience with Apple itself with. If $6 is putting that much stress on you, maybe you move out of New York/Jersey.
    06-10-2015 07:38 PM
  16. trparky's Avatar
    Enough is enough with the sniping back and forth. Let's be civil here folks.
    Scatabrain, SprSynJn and ladyc0524 like this.
    06-10-2015 10:57 PM
  17. SeanHRCC's Avatar
    Enough is enough with the sniping back and forth. Let's be civil here folks.
    Conversation is perfectly civil.
    06-10-2015 10:59 PM
  18. xtremeled's Avatar
    Enough is enough with the sniping back and forth. Let's be civil here folks.
    Good luck with that!
    06-10-2015 11:57 PM
  19. Closingracer's Avatar
    lol...so if you understand how this "crap" works, why correct me above when I explained it? What I said was/is accurate.

    You brought up your "issue" as if it reflects the way Apple conducts customer service...given your situation, this was a strange incident to represent your experience with Apple itself with. If $6 is putting that much stress on you, maybe you move out of New York/Jersey.
    Stress ? I have stuff to do and wasting 2 hours of my life and wasting money on going to the Apple Store isn't something I like doing. I also like to avoid throwing money away idk about you.


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    06-11-2015 09:38 AM
  20. Closingracer's Avatar
    Enough is enough with the sniping back and forth. Let's be civil here folks.
    Then don't read the thread?


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    06-11-2015 09:39 AM
  21. SeanHRCC's Avatar
    Stress ? I have stuff to do and wasting 2 hours of my life and wasting money on going to the Apple Store isn't something I like doing. I also like to avoid throwing money away idk about you.


    Sent from my iPhone using Tapatalk
    So this small inconvenience and little trickle of money is enough for you to come into a thread that is reflecting on the top notch customer service Apple provides to try and spoil the discussion as to indicate that you feel Apple's customer service is not as 99.99999999% of the people in this thread have reflective, and because they don't have a notification system built and in place for your specific situation, you need to make sure people know how much of a wasted failure they were to you that day...lol.

    I just hope you see how hilarious that sounds in the overall scheme of things.
    06-11-2015 10:14 AM
  22. Closingracer's Avatar
    So this small inconvenience and little trickle of money is enough for you to come into a thread that is reflecting on the top notch customer service Apple provides to try and spoil the discussion as to indicate that you feel Apple's customer service is not as 99.99999999% of the people in this thread have reflective, and because they don't have a notification system built and in place for your specific situation, you need to make sure people know how much of a wasted failure they were to you that day...lol.

    I just hope you see how hilarious that sounds in the overall scheme of things.
    Because that was my experience at the apple store? Not everything is high and dandy


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    06-11-2015 10:31 AM
  23. SeanHRCC's Avatar
    Because that was my experience at the apple store? Not everything is high and dandy


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    Of course it's not, but you're reflecting on Apple's customer service as if the reports in this thread of great experiences are not completely accurate because they had a system issue and you tried to go in for service (on a product they don't even produce, no less). Its like reporting that Apple's customer service isn't all that great because you went and the power was out at the store...it's not reflective of their service at all, it's reflective of an issue that was out of their hands, but they were still able to help people with emergency issues (IE: people who were actually coming in for service on products Apple makes, lol).
    06-11-2015 11:31 AM
  24. xtremeled's Avatar
    And another persons opinion is again beat to death!!! there is a pattern here.
    ladyc0524 likes this.
    06-11-2015 11:58 AM
  25. qbnkelt's Avatar
    Anyone can offer an opinion. I find it interesting that anyone would find satisfied Apple customers on a site dedicated to Apple products to be surprising. Obviously we would counterbalance any negative statements since the majority is happy.
    A dissenting opinion is not inherently the valid one.
    If a dissenting opinion cannot hold up to an opposing argument, it was weakly formulated. And there is no reason it should be allowed to stand if it has no merit.
    In this instance, the opposing position to the OP is not logical and has no merit. That's why it's being "beat to death." Numbers tell of high customer satisfaction with Apple products.


    Sent from my SEXY GORGEOUS AWESOME GOLD 128G iPhone 6
    Last edited by qbnkelt; 06-11-2015 at 04:29 PM.
    06-11-2015 01:48 PM
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