1. iPad Retina's Avatar
    My iPhone 6 Plus sometimes completely freezes on its home screen and in some applications (ex. YouTube) it ridiculous. I was watch a YouTube video, put on pause for a while, come back, and the phone is completely frozen the home and power button didn't respond at all.

    I know I could've just hold them both down for hard reset, but I decided to see what would happen.

    The phone completely shut off without me touching it, when I booted it back up the apple logo was bigger then normal.

    I think it the ram, and my camera completely freezes, not usable too.

    This is Ridiculous for a $1200 phone
    (iPhone 6 Plus 64GB Factory Unlocked)

    Don't you think?

    So strange
    05-27-2015 01:36 AM
  2. mikeo007's Avatar
    If it's a hardware defect, Apple will gladly replace the phone under warranty. Take it to an Apple store or contact Apple support to get started.
    05-27-2015 11:13 AM
  3. Ledsteplin's Avatar
    You might try to restore as new. Not from a back up.
    05-27-2015 12:32 PM
  4. iPad Retina's Avatar
    I've done that too
    05-27-2015 02:25 PM
  5. Ledsteplin's Avatar
    I've done that too
    It's under warranty. Go return it for another.
    05-27-2015 05:15 PM
  6. SeanHRCC's Avatar
    This is Ridiculous for a $1200 phone
    (iPhone 6 Plus 64GB Factory Unlocked)

    Don't you think?
    It is ridiculous for a $1,200 phone...it's ridiculous for a $100 phone. Thankfully Apple has top tier customer service and will easily replace/repair it for you whether you go into the store itself or you contact them and do it via mail.

    Why this isn't a person's FIRST step when having this kind of issue is beyond me...I guess complaining online is more important for some than getting a properly working device as quickly as possible.
    kch50428 and Les74 like this.
    05-29-2015 11:35 AM
  7. Les74's Avatar
    It is ridiculous for a $1,200 phone...it's ridiculous for a $100 phone. Thankfully Apple has top tier customer service and will easily replace/repair it for you whether you go into the store itself or you contact them and do it via mail.

    Why this isn't a person's FIRST step when having this kind of issue is beyond me...I guess complaining online is more important for some than getting a properly working device as quickly as possible.
    Complaining online is always easier for people. It's what I like to call having "internet muscles."
    05-29-2015 12:20 PM

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