1. larsonage's Avatar
    I purchased a Space Grey 6 Plus tonight. I noticed a small scratch on the metal by the charging port. Will the charge a restocking fee or try to give me a refurb? Thank you in advance.

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    03-05-2015 12:53 AM
  2. jhnnyblze2000's Avatar
    Depends where u got it. If you got it at a carrier store they'll probably either make u pay a restocking fee or make an insurance claim. I'm not sure. If you got it from an Apple Store a lot of times its up to the discretion of the Apple Store employee.
    03-05-2015 12:56 AM
  3. larsonage's Avatar
    I got it from the Apple Store. It's a small scratch but my OCD can't ignore it. Especially since I paid full retail. Thank you


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    03-05-2015 12:58 AM
  4. SeanHRCC's Avatar
    They're not going to charge you anything if you have it replaced...but I'm not sure why getting a refurbished device is a problem (as implied by your response above)...the refurbs go through more QC than the new ones do typically.
    03-05-2015 01:09 AM
  5. Garz's Avatar
    If you purchased it within 14 days, they will swap it on the retail side. My iPad Air 2 had a nick out of the box. I went back to Apple the next day and they exchanged it with a new in box unit through retail and not the Genius Bar.


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    03-05-2015 01:13 AM
  6. larsonage's Avatar
    Thank you Garz


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    03-05-2015 01:18 AM
  7. Garz's Avatar
    Thank you Garz


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    Yup. And no restocking fee. Apple doesn't charge those.


    Sent from my iPhone 6 Plus using Tapatalk
    larsonage likes this.
    03-05-2015 01:47 AM
  8. BreakingKayfabe's Avatar
    They'll practically get on their hands and knees saying how sorry they are for the scratch. You'll be getting that thing exchanged without a problem.
    larsonage likes this.
    03-05-2015 02:58 AM

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