1. Brilliance79's Avatar
    I'm moving from a iphone 5s (64gb) to a iphone 6 (128gb) plus and nothing is working. I can't get my apps to transfer over. All of my contacts, pics and vids go through but my apps are nowhere to be found. My iphone 5s stopped backing up to itunes too... I've been trying to switch over for almost 5 hours total and I'm about to lose it. any ideas?
    02-06-2015 06:40 AM
  2. kch50428's Avatar
    Did you sync to iTunes? That's where apps he loaded...restoring from a back-up takes care of data and settings.
    02-06-2015 06:58 AM
  3. Brilliance79's Avatar
    Yes I did. I did the usual sync for the 5s and everything was ok. Started the 6+ and did restore from iTunes and that started up.... Once it finished the background and lock screen wallpaper were there, the contacts were there, pics were there... Everything else not so much. After that happened for about 3 hours (redoing it about 5 times), I let it go overnight. This morning the apps come over but not in the folders and zero pics and contacts.
    02-06-2015 08:50 AM
  4. BreakingKayfabe's Avatar
    I'm still stuck on the part where you're saying the 5S won't backup on iTunes. Is this still the case?
    02-06-2015 02:22 PM
  5. BreakingKayfabe's Avatar
    Oh, and when you do a "sync" on iTunes with your 5S, are you only hitting the sync button and not the "Back Up Now" button? Sometimes hitting sync doesn't actually give you a backup.
    02-06-2015 02:23 PM
  6. Brilliance79's Avatar
    I'm hitting back up now. It goes thru and at the end... Error message. When I try it again it goes thru and when I restore from iTunes on the 6 plus I get everything but my apps. I've even deleted backups before my last successful one just to make sure and nothing.
    02-06-2015 03:28 PM
  7. Brilliance79's Avatar
    also it keeps telling me that it cant back up because the iphone was disconnected.... which is a lie
    02-06-2015 05:42 PM
  8. BreakingKayfabe's Avatar
    I would completely delete iTunes from the computer and reinstall it. If that doesn't work you always have that option of just backing up the 5S via iCloud and restoring it on your 6 Plus via iCloud.
    Haalcyon likes this.
    02-06-2015 07:14 PM

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