1. anon(5061193)'s Avatar
    I bought an 6+ 16GB from the Apple Store and purchased Apple Care... I returned the phone to a Verizon store and upgraded to the 64 GB.. do I still have the Apple Care? I assume it would carry over because it was a exchange?

    Thanks
    01-19-2015 03:26 PM
  2. Just_Me_D's Avatar
    Call Apple and let me know that you've swapped your original 6 Plus for another one. They will probably need the serial number of the new device.
    01-19-2015 03:35 PM
  3. anon(5061193)'s Avatar
    Got off the phone with Apple and they do not automatically carry it over even though that I returned it within 30 days.... They elevated the issue to a manager and someone is going to call me back tonight... I never gave it a thought and now I may be without Apple Care... Bummer..
    01-19-2015 04:07 PM
  4. Just_Me_D's Avatar
    Got off the phone with Apple and they do not automatically carry it over even though that I returned it within 30 days.... They elevated the issue to a manager and someone is going to call me back tonight... I never gave it a thought and now I may be without Apple Care... Bummer..
    I doubt it. They will more than likely remove your old device from their records and replace it with the new device.
    01-19-2015 04:09 PM
  5. warcraftWidow's Avatar
    Hopefully it gets resolved for you. I think the issue may be that you bought it from the Apple Store but returned it to a Verizon store. I'm surprised Verizon even let you do that.
    Just_Me_D and kch50428 like this.
    01-19-2015 07:36 PM
  6. iEd's Avatar
    Oh I just caught that. Bought at Apple Store returned to Verizon.
    Maybe they'll cancel AC on the returned phone send you the pro rated difference you can apply that AC on the new phone.


    Sent from my iPhone using Tapatalk
    01-19-2015 08:00 PM
  7. SeanHRCC's Avatar
    They transferred Apple care from my wife's 5S to a larger 5S she bought about 5 days later (2 years ago)...she actually had it done inside the store itself. No problems, no argument from them...they did have to get a manager to make it happen though, but I was guessing it was just due to technical reasons.
    01-19-2015 08:29 PM
  8. BreakingKayfabe's Avatar
    Easiest thing is get your refund for the Apple Care on the 16GB and just purchase Apple Care for the 64GB whenever you want within those first 30 days. Where you bought and returned the phone is irrelevant in a sense.
    01-20-2015 02:29 AM
  9. dimitrist's Avatar
    naw, you will be ok, I had to do the same thing with a macbook pro, make sure you have both Serial numbers and tell them what happened, they will take care of it over the phone and you will get an email confirmation.

    You can not get a refund on a used apple care serial number btw.
    01-20-2015 03:58 PM
  10. BreakingKayfabe's Avatar

    You can not get a refund on a used apple care serial number btw.
    Yes you can.

    You can even get a refund on it in 14 months and get your prorated amount back.
    01-20-2015 04:00 PM
  11. dimitrist's Avatar
    I was told you can't by two CS representatives and a supervisor when I asked for a refund for my apple care because I returned my mbp just five days later for a different one and I wanted to either get a refund so I can buy it again to apply it on the new mbp, or transfer it.
    I was told there is no refund for apple care once is used.
    Unless they tell you whatever they feel like it on the phone I don't know what to tell you.
    01-20-2015 04:15 PM
  12. BreakingKayfabe's Avatar
    I was told you can't by two CS representatives and a supervisor when I asked for a refund for my apple care because I returned my mbp just five days later for a different one and I wanted to either get a refund so I can buy it again to apply it on the new mbp, or transfer it.
    I was told there is no refund for apple care once is used.
    Unless they tell you whatever they feel like it on the phone I don't know what to tell you.
    You're comparing a Macbook to the phone. You can get a refund on Apple Care + at any time even if you used up one of the replacements. I've done so twice already. Just takes a simple phone call to Apple.
    01-20-2015 04:19 PM
  13. kch50428's Avatar
    01-20-2015 04:24 PM
  14. iEd's Avatar
    When I got a AC refund on my 5S they did a deposit to my bank card I have on file. I paid in cash for AC on the 5S at a Apple Store. In 2012 I got a 4S and paid cash for AC and they sent a check. They are super quick with both.
    On the card deposit the rep said 15 days but it was in the bank in less than 48 hrs.


    Sent from my iPhone using Tapatalk
    01-20-2015 06:07 PM
  15. anon(5061193)'s Avatar
    The manager called back and said without the serial number on the old one there is nothing they can do. I do not believe them. They should be able to find it somehow... Either way.. Lesson learned. I should have bought it directly from the Apple Store and not Verizon.
    01-20-2015 08:21 PM
  16. BreakingKayfabe's Avatar
    The manager called back and said without the serial number on the old one there is nothing they can do. I do not believe them. They should be able to find it somehow... Either way.. Lesson learned. I should have bought it directly from the Apple Store and not Verizon.
    The serial number will be on the receipt for the Apple Care you purchased on the 16GB version.
    01-20-2015 08:23 PM
  17. anon(5061193)'s Avatar
    The serial number will be on the receipt for the Apple Care you purchased on the 16GB version.
    I didn't keep the receipt... yes... bad move for me.... but I thought that in this day and age keeping a piece of paper shouldn't be necessary... Especially with a company like Apple....
    01-21-2015 08:47 AM
  18. Wildo6882's Avatar
    I didn't keep the receipt... yes... bad move for me.... but I thought that in this day and age keeping a piece of paper shouldn't be necessary... Especially with a company like Apple....
    Is there no way to look up iCloud accounts or Find My iPhone or anything like that? I can't imagine that Apple wouldn't be able to find this and help you out.
    01-21-2015 09:55 AM
  19. iEd's Avatar
    I didn't keep the receipt... yes... bad move for me.... but I thought that in this day and age keeping a piece of paper shouldn't be necessary... Especially with a company like Apple....
    Hold up where did you buy the original phone from Apple or Verizon?



    Sent from my iPhone using Tapatalk
    01-21-2015 10:26 AM
  20. EricandSuebee's Avatar
    I think he bought it from Apple then exchanged it at Verizon.
    01-21-2015 07:52 PM
  21. anon(5061193)'s Avatar
    I think he bought it from Apple then exchanged it at Verizon.
    That's right
    01-21-2015 10:23 PM
  22. DarlaMack's Avatar
    That's right
    If you bought it from Apple then the serial number is on your receipt.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    01-25-2015 04:05 PM
  23. DarlaMack's Avatar
    Also... When you first purchased the device didn't you register it on Apple's site or via iTunes?


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    01-25-2015 04:07 PM
  24. anon(5061193)'s Avatar
    Also... When you first purchased the device didn't you register it on Apple's site or via iTunes?


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    I had an ICloud back-up down when I activated the phone.. DO I have to registrar it another way? If so, I probably did not
    01-26-2015 08:28 AM
  25. DarlaMack's Avatar
    I had an ICloud back-up down when I activated the phone.. DO I have to registrar it another way? If so, I probably did not
    Go to the Apple Support Website here: http://supportprofile.apple.com
    Log in with your Apple ID and password and see if your old device shows up.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    01-26-2015 10:41 AM
37 12

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