1. anon(5061193)'s Avatar
    Go to the Apple Support Website here: http://supportprofile.apple.com
    Log in with your Apple ID and password and see if your old device shows up.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    My NEW phone is showing up... but it doesn't say anything about Apple Care... should it say it there?
    02-05-2015 03:56 PM
  2. DarlaMack's Avatar
    My NEW phone is showing up... but it doesn't say anything about Apple Care... should it say it there?
    If that's the only phone that shows up than that means your old one was never registered.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    02-05-2015 03:58 PM
  3. DarlaMack's Avatar
    I'm confused... If you bought your old phone from Apple you should have a confirmation receipt in your email. Did you check?


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    02-05-2015 04:00 PM
  4. anon(5061193)'s Avatar
    I'm confused... If you bought your old phone from Apple you should have a confirmation receipt in your email. Did you check?


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    I bought the original phone from the Apple Store.. I returned it and upgraded it at a Verizon store
    02-05-2015 04:09 PM
  5. DarlaMack's Avatar
    I bought the original phone from the Apple Store.. I returned it and upgraded it at a Verizon store
    Right and my experience with Apple Store purchases is they send a receipt to your email as well as a physical one.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    02-05-2015 04:12 PM
  6. anon(5061193)'s Avatar
    Right and my experience with Apple Store purchases is they send a receipt to your email as well as a physical one.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    I am sure they sent me a receipt via email... I am looking for it..
    02-05-2015 04:15 PM
  7. anon(5061193)'s Avatar
    I figured it out... I used my wifes Apple ID when I bought the original one.... I have both serial numbers now and I should be all set... Thanks for all the help
    02-05-2015 04:38 PM
  8. Nathan Bael's Avatar
    I didn't realize you could buy at an Apple Store and return to a carrier store.

    What I would suggest doing is asking them to cancel AppleCare on the old phone and then see if they can give you a credit to purchase AppleCare on the new phone.
    02-05-2015 06:07 PM
  9. warcraftWidow's Avatar
    I didn't realize you could buy at an Apple Store and return to a carrier store.
    You're definitely not supposed to do that.
    02-05-2015 06:15 PM
  10. WhiteiPadMini's Avatar
    I think he bought it from Apple then exchanged it at Verizon.
    Reading your Original post, I wonder how Verizon managed to accept a return when the phone wasn't purchased through them but purchased at the Apple store (different point of sale). You should have returned it to the apple store instead and they would have transferred over the applecare+.

    On another forum, I know of someone who purchased a 6 on apple.com. Apple wouldn't accept the return because he missed the return window by 1 day. He called AT&T and apparently AT&T allowed him to return the phone to them. Unfortunately, AT&T couldn't accept the return and 3 month later he received his phone back.
    02-07-2015 05:07 PM
  11. DarlaMack's Avatar
    I figured it out... I used my wifes Apple ID when I bought the original one.... I have both serial numbers now and I should be all set... Thanks for all the help
    Yay!!! Glad you got it all sorted out!


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    anon(5061193) likes this.
    02-07-2015 11:08 PM
  12. DarlaMack's Avatar
    I didn't realize you could buy at an Apple Store and return to a carrier store.

    What I would suggest doing is asking them to cancel AppleCare on the old phone and then see if they can give you a credit to purchase AppleCare on the new phone.
    It was my understanding that if you bought the carrier specific iPhone it could be returned to the carrier. The unlocked versions would have to be returned to Apple. I could be wrong but I've seen and heard of it being done.


    ѕenт ғroм мy ιpнone 6 υѕιng тapaтalĸ
    02-07-2015 11:12 PM
37 12

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