I bought an 6+ 16GB from the Apple Store and purchased Apple Care... I returned the phone to a Verizon store and upgraded to the 64 GB.. do I still have the Apple Care? I assume it would carry over because it was a exchange?
Thanks
Thanks
Got off the phone with Apple and they do not automatically carry it over even though that I returned it within 30 days.... They elevated the issue to a manager and someone is going to call me back tonight... I never gave it a thought and now I may be without Apple Care... Bummer..
You can not get a refund on a used apple care serial number btw.
I was told you can't by two CS representatives and a supervisor when I asked for a refund for my apple care because I returned my mbp just five days later for a different one and I wanted to either get a refund so I can buy it again to apply it on the new mbp, or transfer it.
I was told there is no refund for apple care once is used.
Unless they tell you whatever they feel like it on the phone I don't know what to tell you.
The manager called back and said without the serial number on the old one there is nothing they can do. I do not believe them. They should be able to find it somehow... Either way.. Lesson learned. I should have bought it directly from the Apple Store and not Verizon.
The serial number will be on the receipt for the Apple Care you purchased on the 16GB version.
I didn't keep the receipt... yes... bad move for me.... but I thought that in this day and age keeping a piece of paper shouldn't be necessary... Especially with a company like Apple....
I didn't keep the receipt... yes... bad move for me.... but I thought that in this day and age keeping a piece of paper shouldn't be necessary... Especially with a company like Apple....
I think he bought it from Apple then exchanged it at Verizon.