1. giper54's Avatar
    I have an iPhone 6 and have backed that phone up via iTunes. I just bought a used iphone 6 plus and I tried to restore that phone from the iPhone 6 back up but I get a "restore process failed message" when I turned on the iPhone 6 plus I started it as a new iPhone, set the plus as a new phone and then tried to restore from an my backed up iPhone 6. Is this what is causing my problem with restore from the iPhone 6?
    12-26-2014 05:33 PM
  2. kch50428's Avatar
    Are both devices using the same iOS version?
    12-26-2014 05:35 PM
  3. giper54's Avatar
    12-26-2014 05:36 PM
  4. giper54's Avatar
    Both on the latest OS
    12-26-2014 05:47 PM
  5. warcraftWidow's Avatar
    As long as they are on the same iOS version or the phone you are restoring to is on a newer version, it should work. Trying going into the Erase All Data And Settings in the 6+ and following the prompts to delete and when it comes back up, select the prompt to restore from an iCloud backup and select the one you made for the 6.
    12-26-2014 06:21 PM
  6. warcraftWidow's Avatar
    As long as they are on the same iOS version or the phone you are restoring to is on a newer version, it should work. Trying going into the Erase All Data And Settings in the 6+ and following the prompts to delete and when it comes back up, select the prompt to restore from an iCloud backup and select the one you made for the 6.
    Oops. I just re-read that you did an iTunes backup.

    Same general process should apply though but use a. iTunes backup rather than iCloud backup.
    12-26-2014 06:22 PM
  7. giper54's Avatar
    I tried that too no back up but my apps synced
    12-26-2014 06:58 PM
  8. BreakingKayfabe's Avatar
    I know this doesn't solve the iTunes problem but have you tried backing up the iPhone 6 to iCloud and then restoring that backup on your 6 Plus through iCloud?
    12-26-2014 07:21 PM
  9. giper54's Avatar
    I know this doesn't solve the iTunes problem but have you tried backing up the iPhone 6 to iCloud and then restoring that backup on your 6 Plus through iCloud?
    I will try that. Thank you.
    12-26-2014 07:30 PM
  10. BreakingKayfabe's Avatar
    I will try that. Thank you.
    Let us know what happens.
    12-26-2014 07:40 PM
  11. giper54's Avatar
    Let us know what happens.
    Didn't work restore still failed.
    12-26-2014 08:00 PM
  12. BreakingKayfabe's Avatar
    Didn't work restore still failed.
    Something makes me think that that backup is corrupted.
    12-26-2014 09:36 PM
  13. giper54's Avatar
    Any clues on how to fix my back up?
    12-26-2014 09:40 PM
  14. natasftw's Avatar
    Something makes me think that that backup is corrupted.
    I'd agree, but it's already two backups. When he backed up to the cloud, it wouldn't copy from his iTunes. It'd create a new backup from the phone.

    Do you have any other devices available?
    Have you tried restoring that backup on the 6? Does that work?
    If that works, have you tried making a backup of the 6+ and see if that can be restored on either device?

    I remember when the 5 came out, there was a special iOS version specific to the 5. I haven't paid close attention to iOS upgrades lately. Is the 6+ on a latest version that is versioned slightly higher than the 6? As an example, 8.1.1 instead of 8.1.0.
    kataran likes this.
    12-27-2014 02:40 PM
  15. neonlex's Avatar
    Check out the iOS version and build number inside Settings>General>About and make sure they are the same.
    12-28-2014 06:27 AM
  16. giper54's Avatar
    Version is the same 8.1.2 (12B440) and the firmware is the same too 1.04.00
    12-28-2014 10:02 AM
  17. BreakingKayfabe's Avatar
    I'd agree, but it's already two backups. When he backed up to the cloud, it wouldn't copy from his iTunes. It'd create a new backup from the phone.
    .
    I think there is something on the current OS he's running on his iPhone 6 that is corrupting his backup.

    I'd try a couple of more things before I just give up:

    1 - Try to do this on a different computer with iTunes

    2 - Restore your iPhone 6 as new on iTunes and then restore the backup to the 6, backup the 6 again after that, and try to restore that backup on the 6 Plus.

    If they don't work, there's not much else left to do. A corrupted backup is just what it is.
    Just_Me_D likes this.
    12-28-2014 01:54 PM
  18. giper54's Avatar
    I am having problems syncing songs to my iPod too. Do you think I should delete iTunes (it is the most current version) and re install iTunes again?
    12-28-2014 02:08 PM
  19. natasftw's Avatar
    Have you tried any of the steps either Heisenberg or I have suggested?
    12-28-2014 04:41 PM
  20. giper54's Avatar
    I sold the phone (and no longer have it) and I was able to transfer my photos over which was my main concern. I did delete iTunes and re install which let me but my music back onto the iPod touch. My computer runs windows 7 and is over 6 years old so who knows what the problem was. I did try my iPod on my wife's computer and the back up failed too. Her computer is even old and in worse shape.
    12-28-2014 04:44 PM

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