1. iphone 6 plus girl's Avatar
    I have recently bought Four ringtones and they are not on my iPhone 6 plus any where. I have been on the Apple forums but so far haven't found the right answer. I hope somebody on here can hel me. Ty
    11-24-2014 10:18 PM
  2. sicario666's Avatar
    I have recently bought Four ringtones and they are not on my iPhone 6 plus any where. I have been on the Apple forums but so far haven't found the right answer. I hope somebody on here can hel me. Ty
    If you log into iTunes from a laptop. Can you see them within your purchases?


    53N7 9R0M M4 i6+
    11-24-2014 10:53 PM
  3. SeanHRCC's Avatar
    Did you buy the ringtone directly from the iTunes store on your phone or via iTunes on your computer? Direct purchases in the mobile iTunes store are directly added to your ringtone library of the device (and it should have prompted you if you wanted to make it your default tone or assign it to a contact). Those purchased on iTunes or from other sources would have to be sync'ed with your iPhone in iTunes.
    11-25-2014 01:09 AM
  4. BreakingKayfabe's Avatar
    If you log into iTunes from a laptop. Can you see them within your purchases?


    53N7 9R0M M4 i6+
    Just for clarification, ringtones that are purchased once from the iTunes Store don't fall under your purchases to download again. You literally need to sync the tones on iTunes so that they're saved because if they get erased from your phone somehow, you can't re-download them for free again.
    11-25-2014 01:37 AM
  5. twonewlungs's Avatar
    That is not working... they just disappear... Any other ideas??
    11-28-2014 04:52 PM
  6. twonewlungs's Avatar
    No. I can't see them withing my purchases. It is like I never bought them....
    11-28-2014 04:52 PM
  7. twonewlungs's Avatar
    Same problem... Have you found an answer yet?
    11-28-2014 04:53 PM
  8. Lesawags's Avatar
    This has happened many times to me. What happens if u try to buy the same ringtone again?? Does it say all ready purchased?? If it does , what I have done is hard reset and try to purchase the ringtone again. If it still says all ready purchased, I click the buy button again anyway. The ringtone is always there after I do that and I've never been charged for buying it a 2nd time. You could try this method for 1 ringtone, and then check your email to be sure you were not charged a 2nd( I've never had a 2nd charge) time. Then do the same for the other ringtones you purchased that didn't show up. It's the only way I could get a handful of my ringtones to show up. Good luck
    11-29-2014 09:11 PM
  9. SeanHRCC's Avatar
    Same problem... Have you found an answer yet?
    You've already been given the answer.

    I actually tried this both ways...and one of the times, after buying the ringtone on my device using the iTunes app, I shut my phone down after it was applied to my device and it had disappeared. I then did it again, and it once against applied to my device but this time, I sync'ed my purchases between iTunes and my iPhone and it populated into my ringtones library on my computer as well and now it stays in both places.

    Bottom line, if you buy a ringtone on the iTunes app on your device, immediately (or as quickly as you can) sync your DL's on iTunes on your computer. For whatever reason, the ringtones do not register as downloaded if you simply do it on your phone but have to do a restart of any kind (I actually submitted this to Apple's technical response team for review as well).
    11-30-2014 12:21 AM
  10. baseballbert's Avatar
    Same place socks go in the dryer?
    11-30-2014 01:43 AM
  11. brian00700's Avatar
    This is a problem with the 8.1.1 update. Apple is working on a fix.
    12-04-2014 08:13 PM
  12. SeanHRCC's Avatar
    This is a problem with the 8.1.1 update. Apple is working on a fix.
    Source?
    12-04-2014 09:08 PM
  13. brian00700's Avatar
    Apple Support
    12-06-2014 06:34 AM
  14. cbreze's Avatar
    This is a problem with the 8.1.1 update. Apple is working on a fix.
    They sent me an email this morning and confirmed this problem is widespread with the update. And as you said they are working on a fix. For me my lost ring gtones show up on my MacBook pro itunes but will not sync to my phone. The only way I could get them back was to hit the "problem" icon next to the tone in my downloads after three downloads I triggered the email response from apple. I'll wait for the fix.
    12-06-2014 03:31 PM
  15. Raptor007's Avatar
    This may seem like an odd question but can't we just use Garage Band to edit a portion of the song and make it a ringtone or has apple forbidden that and forces us to pay $2 for 20 seconds of audio.
    12-06-2014 03:32 PM
  16. BreakingKayfabe's Avatar
    itunes.com/restore-tones
    12-09-2014 01:49 PM
  17. kataran's Avatar
    http://www.imore.com/apple-releases-ios-812
    Apple releases iOS 8.1.2 via @iMore

    The Fix
    12-09-2014 02:22 PM
  18. brian00700's Avatar
    This fix is in! Download the latest update and follow instructions.

    Finally got my ringtones back!
    12-09-2014 08:43 PM
  19. keithbum's Avatar
    I can't find them, can't sync them with iTunes, running iOS 9.2 on iphone 6. Also cannot fine ANY answer to this question that works.
    12-22-2015 11:06 PM

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