1. BParker4381's Avatar
    Question: my wife and I both ordered the iPhone Plus. Both in white not thinking. Well, now, kind of a pain to tell them apart. I was wondering if anyone knew if I could return mine and get a Space Grey Plus? I looked on the website and could not find the answer and the person doing the support chat just said I had 15 days for a defective phone.

    Anyone know?

    11-22-2014 05:43 AM
  2. LVMHgirl's Avatar
    Do you use cases? Probably easier to get different cases than to do a return if you both like the white face anyway.

    A quick click to look at the lockscreen photo would be another quick way to tell them apart if you both don't want to use cases.

    My husband and I always get the same phone (always the black version) and we never have problems telling them apart even with the same cases.
    Last edited by LVMHgirl; 11-23-2014 at 04:21 AM.
    BreakingKayfabe likes this.
    11-22-2014 05:47 AM
  3. Eileen89's Avatar
    You can return or exchange your 6 Plus purchased from Verizon within 14 days of purchase. A restocking fee of $35 will be applied to any return or exchange.

    Verizon's return policy can be found here: https://forums.imore.com/e?link=http...token=2aOEKqgG

    Sent from my iPad Air using Tapatalk
    11-22-2014 06:37 AM
  4. SwitchBeach's Avatar
    Also, be aware that the 14 days includes the day you purchased the phone.
    HurricaneTracker likes this.
    11-22-2014 06:48 AM
  5. 05GT's Avatar
    If you ordered online I believe the count starts the day the phones shipped. I could be wrong though.
    11-26-2014 12:38 AM
  6. Raptor007's Avatar
    You can return within 14 days and pay a $35 restock fee for a different device, only 1 return is permitted.
    11-29-2014 10:23 AM
  7. Raptor007's Avatar
    If you ordered online I believe the count starts the day the phones shipped. I could be wrong though.
    You are correct, once it ships they could the transit time. If you did order online they will ship the replacement and charge you accordingly and will credit you upon return of the original device. Keep in mind it can take 2-3+ months for the refund to hit which is why I never order online anymore and no longer use Verizon.
    11-29-2014 10:24 AM

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