1. stan goran's Avatar
    What does Apple do with all the returned/ switched models ? Resell as new, used,refurbished or what ? There should be TONS of these available based on posts. Mysterious to me- maybe a dumb Q
    11-15-2014 07:41 PM
  2. warcraftWidow's Avatar
    They get refurbished. Depends on what was wrong with them. At a minimum usually the battery is replaced. They do not get sold as new.
    11-15-2014 07:47 PM
  3. stan goran's Avatar
    You mean if a customer returns a 6 plus for a 6 in the 14 days it is then sold as refurbished ? That makes no sense, if the only reason was they did not like it because it was to big !
    The phone should be perfect, except only used for a few days. How much are these
    Exchanged models discounted as " refurbished" ?
    11-15-2014 07:56 PM
  4. warcraftWidow's Avatar
    Most countries/states have laws that once something has been sold to a consumer, it cannot be sold as new even if the customer returned it quickly. It depends on the store what happens to them. Another example would be "open box" deals at Best Buy. Apple may use them as warranty replacements but they are never directly sold back to another consumer. The Apple Store will gather them up and ship them back somewhere where they may be refurbished, revised or whatever Apple needs to do.
    jmr1015 likes this.
    11-15-2014 08:00 PM
  5. stan goran's Avatar
    This makes more sense. If they can't resell to customers , but van only use for warrantee replacement as refurbished. The " open box sral" sounds intriguing -I wonder how often stores offer these or do you have to ask for them ? Would they offer full Apple one year warantee ?
    11-15-2014 08:18 PM
  6. warcraftWidow's Avatar
    I've never known Apple to do the "open box" thing. I meant it as another example of what other retailers do with merchandise they can no longer sell as new.
    11-15-2014 09:02 PM
  7. Timhewitt's Avatar
    Apple uses returns as replacement units if you take your phone in for a warranty replacement. They are all refurbished first, then repackaged as such. Occasionally these are sold as discounted, refurbished phones however this is the exception, not the rule.
    11-15-2014 09:15 PM
  8. SeanHRCC's Avatar
    You mean if a customer returns a 6 plus for a 6 in the 14 days it is then sold as refurbished ? That makes no sense, if the only reason was they did not like it because it was to big !
    The phone should be perfect, except only used for a few days. How much are these
    Exchanged models discounted as " refurbished" ?
    How does it not make sense? It's a used phone, it can't be resold as new just because it returned relatively quickly...it's the same situation if a car is purchased and then returned within a few weeks...that car can't be sold as a new vehicle, so it ends up losing some value and is given a good once over and sold as certified used.
    11-15-2014 10:19 PM
  9. BreakingKayfabe's Avatar
    I returned a 6 Plus, sealed and unopened to an Apple Store and even that will be sold as refurbished.

    Note: I was shocked the guy didn't open the package to see if the actual phone was inaive.
    11-17-2014 10:36 AM
  10. Raptor007's Avatar
    AT&T has refurbs for sale on their site already, new one are 2-3 weeks.
    11-29-2014 12:04 PM
  11. Premium1's Avatar
    What does Apple do with all the returned/ switched models ? Resell as new, used,refurbished or what ? There should be TONS of these available based on posts. Mysterious to me- maybe a dumb Q
    Usually are refurbished and is what you get if you need a replacement and come into an apple store. Otherwise will end up being sold for a little less refurbished.
    11-29-2014 08:30 PM
  12. Premium1's Avatar
    You mean if a customer returns a 6 plus for a 6 in the 14 days it is then sold as refurbished ? That makes no sense, if the only reason was they did not like it because it was to big !
    The phone should be perfect, except only used for a few days. How much are these
    Exchanged models discounted as " refurbished" ?

    Makes perfect sense. If I am buying a "brand new" phone, I expect it to be untouched and unused when I get it. Just because someone returns it and there is nothing wrong with it, no way they can sell that as new.
    11-29-2014 08:32 PM
  13. WhiteiPadMini's Avatar
    From what I know, all returns made goes to HQ then sent back to the factory, and any working parts they will reuse those and anything that is defects will be removed. AFAIK, they will take the casing out, re-melt the aluminum casing and recase that with the new IMEI and battery is new, and the screen will be new. Generally, you can't tell apart between a new one and the refurb because they will be the same.
    12-01-2014 01:02 PM
  14. itsgusmetropolo's Avatar
    From what I know, all returns made goes to HQ then sent back to the factory, and any working parts they will reuse those and anything that is defects will be removed. AFAIK, they will take the casing out, re-melt the aluminum casing and recase that with the new IMEI and battery is new, and the screen will be new. Generally, you can't tell apart between a new one and the refurb because they will be the same.
    That's right, sir. They reuse the body and replace all parts that were touched/used. The Apple guy told me that.
    12-03-2014 12:38 AM

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