Let me see what I can do.. I will make a quick run to the Sprint store later today and see if I can help you out, I have an old friend of mine who works at Sprint and he is the Manager, he can probably do me a favor as the device is paid in full and you have already checked and it's not on anybody else's account. I will probably ask for your IMEI/ICCID whenever I am at the store. But not yet and I will make sure it's under a private message.
Thanks Mr Chris so much for helping me I really cannot thank you enough. I am ready with whatever needed from me at any time.