1. BlazingGold's Avatar
    So this is actually something REALLY awesome for existing AT&T long term customers with a 10GB plan. Call and speak to their "disconnect/retention" department and mention that you heard of a double your data promotion for good customers that have had AT&T a for a while. It seems to be the matching of a similar Sprint promotion I've heard. Anyway, it's really a great thing and the reps are very helpful and you don't have to "fight for it". I was thinking of switching to T-Mobile and did their test drive, but the service with T-Mobile was bad in my house with no data (not even edge) right nearby, so even though AT&T is a lot more expensive, this doubled data does help and will probably lead me to sticking with them.
    10-21-2014 10:32 PM
  2. SMELTN's Avatar
    Omg I hope this is true
    10-21-2014 10:33 PM
  3. eyecrispy's Avatar
    Wow! I'm gonna try this! Thanks for the tip.
    10-21-2014 10:35 PM
  4. BlazingGold's Avatar
    Omg I hope this is true
    It is, no joke. The 20GB for $100 deal lasts for as long as you keep that plan. I would do it as soon as you possibly can. I've heard it's for a limited time only
    10-21-2014 10:35 PM
  5. SMELTN's Avatar
    So just call them and tell them I want the 10 for 20 huh?
    10-21-2014 10:37 PM
  6. BlazingGold's Avatar
    So just call them and tell them I want the 10 for 20 huh?
    It has to be the "disconnect/retention" department, and not just regular customer service
    10-21-2014 10:42 PM
  7. Zafla's Avatar
    Definitely gonna give them a call after work today.
    10-22-2014 06:41 AM
  8. substring's Avatar
    .....It seems to be the matching of a similar Sprint promotion I've heard.....
    I thought Sprint is promoting unlimited data for $50/month for iPhone 6 customers?
    serglb likes this.
    10-22-2014 06:52 AM
  9. secrtsrvc's Avatar
    I just called and they said it was only for plans of 15gb and higher.
    10-22-2014 10:23 AM
  10. BlazingGold's Avatar
    I just called and they said it was only for plans of 15gb and higher.
    You probably didn't talk to the "cancel service/disconnect/retention" department.
    10-22-2014 10:45 AM
  11. SeanHRCC's Avatar
    You can also do it via "chat" with AT&T...I just did it!

    You just have to be persistent with the first person who helps you who will try to get you to upgrade to the higher data package plans showing you these misleading "3 month averages" on your account (which actually have maximum overage fees applied within the cost avg.) They'll transfer you to a "Customer Relations" person and then BAM! 20Gb vs. 10GB.
    jdhooghe and LVMHgirl like this.
    10-22-2014 11:10 AM
  12. secrtsrvc's Avatar
    I'm happy to report that you sir, are correct. Definitely have to be persistent
    10-22-2014 01:10 PM
  13. eyecrispy's Avatar
    Just got mine increased from 10GB to 20GB without any hassle! Thanks for the tip!

    Just FYI - I tried the chat route, but it was so backed up that I just called them. It took about 3 minutes to do it on the phone. Just call and ask to be routed to the retention dept. When they answer, I just said that I noticed that there are a lot of data plans with other carriers out there that offer more or unlimited data for less. She said, "oh, well, I can increase yours to 20GB at no cost right now." I said ok and did her magic and that was it.
    10-22-2014 01:29 PM
  14. SMELTN's Avatar
    I had pretty much the exact same experience as eyecrispy. Took them 2 minutes to tell me no problem at all. No questions asked. Doubled my data from 10gig to 20gig. I am impressed!

    AT&T double your data 10GB to 20GB FREE (existing customers only)-capture.png
    10-22-2014 01:41 PM
  15. eyecrispy's Avatar
    I had pretty much the exact same experience as eyecrispy. Took them 2 minutes to tell me no problem at all. No questions asked. Doubled my data from 10gig to 20gig. I am impressed!

    Click image for larger version. 

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    One of my co-workers who was on the 2GB plan got it doubled at no cost as well. May be worth calling in no matter what plan you'r currently on.
    10-22-2014 01:42 PM
  16. SMELTN's Avatar
    Its probably Double your data Month.. That's what the promotion says, but of course they only want to advertise the 15gig plan because its $30 more a month. I don't blame them.. If everyone found out about you being able to double any plan right now, then no one would pay the extra $30 a month and they would loose money. Smart business on AT&T.

    Glad we know about the trick though

    Thanks again BlazingGold
    10-22-2014 01:45 PM
  17. ethylove's Avatar
    so regular customer service only tells you about the 15-30 gb promotion to match sprint. I chatted online to someone who also the 15-30 gb was the only promotion and said i had heard about people going from 10-20 GB. they said i can do that and they would transfer me to the retention department. then we got disconnected. so i called, went through the phone menu to 'cancel service' and told them i was chatting and that they told me they'd transfer me to retention and up my data but we had gotten disconnected and THEN i had no problems. YAY! thanks for the tip
    10-22-2014 02:24 PM
  18. BlazingGold's Avatar
    I'm really glad that AT&T is honoring the promotion for the longtime customers here ! Way too many times companies give promotions just for new customers when they sign on, and then let the old customers go for years and years without any additional discounts once any original promotion falls off.
    secrtsrvc, H_D and LVMHgirl like this.
    10-22-2014 02:47 PM
  19. eyecrispy's Avatar
    I'm really glad that AT&T is honoring the promotion for the longtime customers here ! Way too many times companies give promotions just for new customers when they sign on, and then let the old customers go for years and years without any additional discounts once any original promotion falls off.
    Totally agree! This is a win for them.
    10-22-2014 03:20 PM
  20. radebaxter's Avatar
    Just did it myself. Took about 5 minutes. Thank you for posting.
    10-22-2014 05:36 PM
  21. eyecrispy's Avatar
    Just did it myself. Took about 5 minutes. Thank you for posting.
    LOL. AT&T is going to be flooded with calls the next few days.
    SMELTN likes this.
    10-22-2014 05:43 PM
  22. C6TX6's Avatar
    It's nice but not enough to keep me as a customer after leaving a very sour taste in mouth from CS and this whole IP6+ ordering fiasco.
    10-22-2014 07:20 PM
  23. ladyc0524's Avatar
    I'm on the phone with them now trying to get this deal. I've been on hold for five minutes

    Edit: Just got it!! Happy camper here! Now to order this iPad Air 2 or not..Lol!
    10-22-2014 09:25 PM
  24. eyecrispy's Avatar
    I'm on the phone with them now trying to get this deal. I've been on hold for five minutes

    Edit: Just got it!! Happy camper here! Now to order this iPad Air 2 or not..Lol!
    Woohoo!
    ladyc0524 likes this.
    10-22-2014 09:29 PM
  25. wenrob's Avatar
    The retention department is "currently experiencing an unusual high volume of calls." On hold with them right now, the guy seemed flustered and annoyed when I asked for the retention department.

    Thanks for the heads up. Crossing my fingers they give it to me,
    10-22-2014 10:24 PM
49 12

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