AT&T double your data 10GB to 20GB FREE (existing customers only)

So this is actually something REALLY awesome for existing AT&T long term customers with a 10GB plan. Call and speak to their "disconnect/retention" department and mention that you heard of a double your data promotion for good customers that have had AT&T a for a while. It seems to be the matching of a similar Sprint promotion I've heard. Anyway, it's really a great thing and the reps are very helpful and you don't have to "fight for it". I was thinking of switching to T-Mobile and did their test drive, but the service with T-Mobile was bad in my house with no data (not even edge) right nearby, so even though AT&T is a lot more expensive, this doubled data does help and will probably lead me to sticking with them.

Omg I hope this is true

Wow! I'm gonna try this! Thanks for the tip.

Originally Posted by SMELTN

Omg I hope this is true

It is, no joke. The 20GB for $100 deal lasts for as long as you keep that plan. I would do it as soon as you possibly can. I've heard it's for a limited time only

So just call them and tell them I want the 10 for 20 huh?

Originally Posted by SMELTN

So just call them and tell them I want the 10 for 20 huh?

It has to be the "disconnect/retention" department, and not just regular customer service

Definitely gonna give them a call after work today.

Originally Posted by BlazingGold

.....It seems to be the matching of a similar Sprint promotion I've heard.....

I thought Sprint is promoting unlimited data for $50/month for iPhone 6 customers?

I just called and they said it was only for plans of 15gb and higher.

Originally Posted by secrtsrvc

I just called and they said it was only for plans of 15gb and higher.

You probably didn't talk to the "cancel service/disconnect/retention" department.

You can also do it via "chat" with AT&T...I just did it! :beer:

You just have to be persistent with the first person who helps you who will try to get you to upgrade to the higher data package plans showing you these misleading "3 month averages" on your account (which actually have maximum overage fees applied within the cost avg.) They'll transfer you to a "Customer Relations" person and then BAM! 20Gb vs. 10GB.

I'm happy to report that you sir, are correct. Definitely have to be persistent

Just got mine increased from 10GB to 20GB without any hassle! Thanks for the tip!

Just FYI - I tried the chat route, but it was so backed up that I just called them. It took about 3 minutes to do it on the phone. Just call and ask to be routed to the retention dept. When they answer, I just said that I noticed that there are a lot of data plans with other carriers out there that offer more or unlimited data for less. She said, "oh, well, I can increase yours to 20GB at no cost right now." I said ok and did her magic and that was it.

I had pretty much the exact same experience as eyecrispy. Took them 2 minutes to tell me no problem at all. No questions asked. Doubled my data from 10gig to 20gig. I am impressed!

Attachment 69136

Originally Posted by SMELTN

I had pretty much the exact same experience as eyecrispy. Took them 2 minutes to tell me no problem at all. No questions asked. Doubled my data from 10gig to 20gig. I am impressed!

Attachment 69136

One of my co-workers who was on the 2GB plan got it doubled at no cost as well. May be worth calling in no matter what plan you'r currently on.

Its probably Double your data Month.. That's what the promotion says, but of course they only want to advertise the 15gig plan because its $30 more a month. I don't blame them.. If everyone found out about you being able to double any plan right now, then no one would pay the extra $30 a month and they would loose money. Smart business on AT&T.

Glad we know about the trick though ;)

Thanks again BlazingGold

so regular customer service only tells you about the 15-30 gb promotion to match sprint. I chatted online to someone who also the 15-30 gb was the only promotion and said i had heard about people going from 10-20 GB. they said i can do that and they would transfer me to the retention department. then we got disconnected. so i called, went through the phone menu to 'cancel service' and told them i was chatting and that they told me they'd transfer me to retention and up my data but we had gotten disconnected and THEN i had no problems. YAY! thanks for the tip

I'm really glad that AT&T is honoring the promotion for the longtime customers here ! Way too many times companies give promotions just for new customers when they sign on, and then let the old customers go for years and years without any additional discounts once any original promotion falls off.

Originally Posted by BlazingGold

I'm really glad that AT&T is honoring the promotion for the longtime customers here ! Way too many times companies give promotions just for new customers when they sign on, and then let the old customers go for years and years without any additional discounts once any original promotion falls off.

Totally agree! This is a win for them.

Just did it myself. Took about 5 minutes. Thank you for posting.

Originally Posted by radebaxter

Just did it myself. Took about 5 minutes. Thank you for posting.

LOL. AT&T is going to be flooded with calls the next few days. :)

It's nice but not enough to keep me as a customer after leaving a very sour taste in mouth from CS and this whole IP6+ ordering fiasco.

I'm on the phone with them now trying to get this deal. I've been on hold for five minutes

Edit: Just got it!! Happy camper here! Now to order this iPad Air 2 or not..Lol!

Originally Posted by ladyc0524

I'm on the phone with them now trying to get this deal. I've been on hold for five minutes

Edit: Just got it!! Happy camper here! Now to order this iPad Air 2 or not..Lol!

Woohoo!

The retention department is "currently experiencing an unusual high volume of calls." On hold with them right now, the guy seemed flustered and annoyed when I asked for the retention department.

Thanks for the heads up. Crossing my fingers they give it to me,

WOOT!!! Got it!

The retention guy claimed it's supposed to be for special circumstances and people who are struggling financially. He didn't put up any kind of fight though, just said "since the cat is out of the bag they're honoring it at this time."

Thanks a bunch for posting this!

Originally Posted by eyecrispy

LOL. AT&T is going to be flooded with calls the next few days. :)

Yup - l didn't get a chance to call yesterday so I called today and it took about 25 minutes including hold times. But it's done!

Thanks again for sharing BlazingGold! :)

Thanks OP!! I chatted with a CS just now and he said that although retention is closed he would take care of me and will call me back tomorrow with my confirmation. That was easy and I didn't have to call. Hopefully everything works out as planned!

I am "chatting" with a rep right now. First she tried to move me to the 20GB plan, doubled to 40GB (thinking that is what I wanted). Then I said I wanted the "double 10 to 20", so she moved me to the 20GB plan, but without the doubled data (so I was still paying for the 20GB plan, but not getting doubled data). She then said there wasn't a 10 doubled to 20 option, but I asked her to transfer me to a retention individual. We will see.

(20GB is ideal for me - I will be getting one or two more lines soon as my kid gets a phone (6 or 7 total), but 30GB is overkill. Between 10 and 30, however, I will probably go with 30.)

EDIT: Once I got transfered to the retention representative, it was done literally in about 2 minutes. They confirmed that it was 10GB price plan, doubled to 20GB. Interestingly, if you log on to your account, it looks like it is a "special plan" and you can't automatically change it.

Chris

I was going to mention that. I wanted to see the plan so I logged into my plan online and you can't actually see the plan nor can you change it

It's called Mobile Share1

I just got it done it was painless.
Ask for retention department.
I'm so happy!!

Made the switch yesterday. 5 minutes. Done


*Via iPhone 6+*

I had been using the 20gb plan for the last year, I moved to the 15gb plan and ended up with 30gb and a savings of $40 a month. 9 lines with 30gb of data for $225 a month is a great deal.

As of Saturday morning 10-25 they are telling me I missed the window and it is no longer available. She said she was a top tier retention person and she can say with certainty that it is gone for the 10GB free doubling.

If anyone has successfully done this on 10-25 and beyond, I would appreciate knowing how you did it. They are holding firm after I spoke with 3 different people.

I would think as long as they continue to show Lilly's commercial w/ James Vanderbeek then the offer is still running. I saw the commercial last night not knowing that's what it was for...all along I was thinking this deal was an imore super secret forum promo going on. Lol!

When I talked to my guy earlier this week when it was posted, he said it was definitely a temporary thing. I seen someone else post in this thread that the person they talked to said they didn't know how much longer this woudl last because so many people have started calling.

Originally Posted by MaikJay

I would think as long as they continue to show Lilly's commercial w/ James Vanderbeek then the offer is still running. I saw the commercial last night not knowing that's what it was for...all along I was thinking this deal was an imore super secret forum promo going on. Lol!

Thats the 30gig for 15gig offer. Which is for the entire month.

The guy I talked to kept using phrases like, "at this time" and "right now." I'm thinking they closed whatever loophole that made it possible.

they gave us 30GB

I would just call back if you have the time. We changed to 30gb for the same price of 15gb plan.

I got it with no sweat last week. Thanks for the tip!!!

Awesome tip, got the 20gb upgrade for 10gb price yesterday...thanks!!!

I got shot down by both customer service and the retention dept on doubling to 20gb. 😡

Originally Posted by rdiddy_25

I got shot down by both customer service and the retention dept on doubling to 20gb. [emoji35]

Really? What'd they say?

Originally Posted by rdiddy_25

I got shot down by both customer service and the retention dept on doubling to 20gb. ��

So did my brother in law...he ended up just signing up for the 30GB plan since the whole plan switch over was better than the overages he was facing with 10GB shared. He "said" he stayed firm all the way to the retention department, but they said "We're sorry but we don't have that promotion anymore." They did, however, credit his account for the previous months overage fees which was nice I guess.

I was told from others that the promotion was only going on during the month of October.

Originally Posted by SMELTN

I was told from others that the promotion was only going on during the month of October.

The doubling your data starting from 15GB is still going on until 11/15. The loophole for current customers to double from 10 to 20 gigs is what seems to be closed.

Originally Posted by Heisenberg

The doubling your data starting from 15GB is still going on until 11/15. The loophole for current customers to double from 10 to 20 gigs is what seems to be closed.

This is correct. AT&T learned that it was being passed around so they stopped doing the 10 -> 20 GB for free and now require you to go to a 15 GB or higher to get double that data (till 11/15).

Originally Posted by SeanHRCC

So did my brother in law...he ended up just signing up for the 30GB plan since the whole plan switch over was better than the overages he was facing with 10GB shared. He "said" he stayed firm all the way to the retention department, but they said "We're sorry but we don't have that promotion anymore." They did, however, credit his account for the previous months overage fees which was nice I guess.

That's exactly what they told me. "No longer available"