I am "chatting" with a rep right now. First she tried to move me to the 20GB plan, doubled to 40GB (thinking that is what I wanted). Then I said I wanted the "double 10 to 20", so she moved me to the 20GB plan, but without the doubled data (so I was still paying for the 20GB plan, but not getting doubled data). She then said there wasn't a 10 doubled to 20 option, but I asked her to transfer me to a retention individual. We will see.
(20GB is ideal for me - I will be getting one or two more lines soon as my kid gets a phone (6 or 7 total), but 30GB is overkill. Between 10 and 30, however, I will probably go with 30.)
EDIT: Once I got transfered to the retention representative, it was done literally in about 2 minutes. They confirmed that it was 10GB price plan, doubled to 20GB. Interestingly, if you log on to your account, it looks like it is a "special plan" and you can't automatically change it.
Chris
Last edited by cjvitek; 10-23-2014 at 11:00 AM.
10-23-2014 10:44 AM