1. BlazingGold's Avatar
    So I just spent a few hours on the phone with Apple. I called about 2 issues :

    1.) Our 2 new iPhone 6+s on the AT&T account seem to be using cell data when connected to wifi. iMessage seems to be the culprit for some reason
    2.) Overall lag and sluggishness when multitasking and opening apps in general compared to my iPhone 5 running iOS 7 and the iPhone 5s running iOS 8

    That being said.....When setting up our iPhone 6+s on release day, we restored from iCloud backup and did not set up as new. In general, the phone was laggy and stuttered and quite frankly.....didn't function, in my opinion, like Apple's new flagship top of the line phone should. Eventually, I just gave up and assumed it was just either an issue with iOS 8, or possibly even the hardware unable to handle itself given 1gb RAM.

    HOWEVER, the Apple rep advised me to do a restore through iTunes, refreshed the software and all, and then once the iPhone restarted and was given the option to "set up as new phone" or "restore from backup", we chose to set it up as new phone. Lo and behold, the phone immediately seemed zippier and peppier. Double clicking the home button opened up the multitasking menu immediately with no lag! Multiple Safari tabs opened without issues. I used it for a good 15 minutes to make sure I wasn't imagining it.....It was true. It ran perfectly smooth as butter !

    But, this was to test, as now I needed to get back all of my photos, apps, contacts, notes, calendars, etc. So, with the rep on the phone, we chose to erase all content again and restore it from iCloud backup. Unfortunately, now it is back to how it was before I called. Noticeably slower and laggy compared to how it was when set up as a new phone ! No doubts here, no imagining it. It was DEFINITELY functioning much better like a brand new top of the line phone should be. So here's the dilemma. How can I set it up as a new phone again, yet still keep all of my info that I want to keep ?! And another thing.....what exactly is it about restoring from iCloud that makes it run so much slower ? Is a part of the backup corrupted, and if so, which part ? An app? A photo file? This is a tough one and I'm not sure what to do exactly. They weren't too sure either
    10-07-2014 09:04 PM
  2. bamf-hacker's Avatar
    You can backup all your data to iTunes then wipe and restore as new. Reinstall all your apps and configure all your settings again.

    Backups can contain cruft from all the iOS installs before it. Sometimes that can cause issues. I usually reninstall as new once a year just to clean shop.
    BlazingGold likes this.
    10-07-2014 09:29 PM
  3. Just_Me_D's Avatar
    In my personal opinion and experience, setting up as new, although an inconvenience, almost always yield better performance. Technically speaking, iOS is designed to run smoothly when restoring from a backup, and in a majority of instances, it does. Having said that, there are times when corrupt settings, apps, and even a bad update can create an awful user experience, and when you restore from a backup, that bad experience can carry over. With that in mind, it's always good to have your precious data backed up to a computer, external drive or to a cloud service like Dropbox where you can easily put it back on the device, if necessary. Calendars, contacts, reminders and notes (depending on the email services) can easily be restored by simply configuring the service with the device. That is why I opted to make iCloud my primary email account. It contains my calendars, reminders, notes, contacts that I never have to worry about losing. Copies of my documents are often kept via Dropbox, certain notes are kept via Evernote and my photos and videos are kept via Microsoft OneDrive. I also have copies kept on an external drive. So you see, when prepared, restoring as new can be a great thing. The only thing that I lose, and it's not a big deal for me, is game data (with the exception of those that have an option to save to iCloud.
    Last edited by JustMe'D; 10-08-2014 at 09:05 AM.
    10-07-2014 09:36 PM
  4. BlazingGold's Avatar
    You can backup all your data to iTunes then wipe and restore as new. Reinstall all your apps and configure all your settings again.

    Backups can contain cruft from all the iOS installs before it. Sometimes that can cause issues. I usually reninstall as new once a year just to clean shop.
    How exactly can I do this ? I'm not good with iTunes because I've avoided it for years lol. What I basically want to do is setup as a new phone but still have my photos, contacts, Safari bookmarks and notes. The apps I can re download. My fear though is that there is something wrong with something in some part of the data causing the lag. No way to really isolate the issue ? Thanks in advance!

    Also, if I back up everything to iTunes but want to set up the iPhone 6 plus as new, how then would I get the contacts, photos, etc back on the phone?
    10-07-2014 09:38 PM
  5. Ledsteplin's Avatar
    How exactly can I do this ? I'm not good with iTunes because I've avoided it for years lol. What I basically want to do is setup as a new phone but still have my photos, contacts, Safari bookmarks and notes. The apps I can re download. My fear though is that there is something wrong with something in some part of the data causing the lag. No way to really isolate the issue ? Thanks in advance!

    Also, if I back up everything to iTunes but want to set up the iPhone 6 plus as new, how then would I get the contacts, photos, etc back on the phone?
    You can still get your contacts and calendar info from iCloud. Put your photos in Box, Dropbox, OneDrive and Google Drive. Then sign in to them on the new iPhones. Your photos will be there. Or in iTunes.


    Sent from my ancient but trustworthy iPhone 5
    BlazingGold likes this.
    10-07-2014 10:03 PM
  6. Shan S.'s Avatar
    Another thing I have done that seems to work really well is to restore from backup (my backup is in iCloud)... And then do a reset of all SETTINGS.

    By doing this you get all your content, apps, and photos back. However you set the operating system settings back to default IOS 8.x.

    This way you are erasing any old settings that may be causing issues with ios8. Which can cause the stuttering, etc.

    So you will have to enter password, and all your settings again...

    But the performance will be like a new phone.

    Best way of setting up a new iPhone.

    Shan

    Sent from my iPhone using Tapatalk
    Just_Me_D, bgl321 and BlazingGold like this.
    10-07-2014 10:13 PM
  7. BlazingGold's Avatar
    You can still get your contacts and calendar info from iCloud. Put your photos in Box, Dropbox, OneDrive and Google Drive. Then sign in to them on the new iPhones. Your photos will be there. Or in iTunes.


    Sent from my ancient but trustworthy iPhone 5
    Ok I am going to try to just re download all of the apps after I set up as new. The photos I am going to do a backup to OneDrive app (hopefully secure!) The notes I'm going to try to email the important ones to myself. Only issue is.....How can I pull my phone contacts from iCloud without having to choose the restore from iCloud backup option when setting up the phone as new. I can't seem to find an option in iCloud to just pull certain things such as contacts
    10-07-2014 10:32 PM
  8. Shan S.'s Avatar
    Restore from the iCloud backup is all or nothing... As you stated only after the reset.

    Unfortunately you can't choose what to restore.



    Shan

    Sent from my iPhone using Tapatalk
    10-07-2014 10:51 PM
  9. BreakingKayfabe's Avatar
    All this can be backed up to your icloud and restored even when restored as new.

    It is the backup file on icloud that you're restoring that just seems to be the problem.

    Attachment 67672
    qbnkelt and BlazingGold like this.
    10-08-2014 12:48 AM
  10. qbnkelt's Avatar
    What ab awesome thread. Learned a lot here.
    I always restore from an iTunes backup but this is a very informative read.
    Sent from my SUPER HOT Nokia Lumia 1520 via Tapatalk
    10-08-2014 08:01 AM
  11. pink2's Avatar
    I wish there was a way to save text/iMessages threads separately like you can with other important sections (notes/contacts/etc.)
    10-08-2014 08:11 AM
  12. Nanci's Avatar
    Don't forget to back-up your audiobooks and ringtones to iTunes on a computer, because you can only download those once, unlike apps and music/TV/movies. (Apple was kind enough to restore mine, though, after I had to do an emergency restore of my phone.)
    10-08-2014 08:36 AM
  13. konjis1's Avatar
    So my mother wants the iPhone 6 (which i currently have) and i will get her iPhone 6 plus when it comes in (she currently has an iPhone 5). Are these the steps i need to follow to get both phones back up and running:

    1. Take iCloud backups of both the the iPhone 6 and the iPhone 5
    2. "Erase all Contents and Settings" on the iPhone 6 and the iPhone 5
    3. Insert the iPhone 6 sim card into the new iPhone 6 plus and insert the iPhone 5 sim card into the iPhone 6
    4. Restore each phone from iCloud backup? Will i be prompted to do so?
    5. Use phones

    Do i have this correct?
    10-08-2014 01:39 PM
  14. BreakingKayfabe's Avatar
    I'm confused about who is getting what phone, but here's an example.

    If you have a 6 you're going to give to her to upgrade from her 5, then she'll do an iCloud backup of her 5 and restore it to the 6 you gave her. This of course after you've erased all contents and settings from the 6. And yes. All she has to do is pop her sim card from her 5 to the 6.
    10-08-2014 01:43 PM
  15. bgl321's Avatar
    Ok I am going to try to just re download all of the apps after I set up as new. The photos I am going to do a backup to OneDrive app (hopefully secure!) The notes I'm going to try to email the important ones to myself. Only issue is.....How can I pull my phone contacts from iCloud without having to choose the restore from iCloud backup option when setting up the phone as new. I can't seem to find an option in iCloud to just pull certain things such as contacts
    Go to settings, then iCloud. When you sign in here and turn on your contacts on they should appear. Let me know if that works.
    BlazingGold likes this.
    10-08-2014 01:53 PM
  16. BlazingGold's Avatar
    So, I've done what you all recommended and deleted all content and settings, set up as new phone, and restored my contacts, notes, etc (Thank you Heisenberg and Led).....all but the photos and apps. Photos I now have stored on Microsoft onedrive (I highly recommend it - thank you JustMe) and apps I screenshotted to download again, weeding through what I really needed anyway.

    So, the phone definitely feels less laggy and more responsive. Hopefully it also fixes the extreme data use issue, which I'll be able to tell in a day or two. Funny thing is, despite being laggy, my phone never really crashed. Since doing this clean restart as new phone, it has crashed twice in a few hours. As far as battery life, I don't think it made a difference with that. All in all I'm happy I did it though
    10-08-2014 02:07 PM
  17. BreakingKayfabe's Avatar
    Deleting all content and settings may or may not resolve an OS issue.

    If you're starting off as new again, you might as well restore the phone as new on iTunes so that it installs a fresh iOS 8.0.2 and THEN set up as new after that. This way you're guaranteed to start off fresh.
    Just_Me_D likes this.
    10-08-2014 02:14 PM
  18. Just_Me_D's Avatar
    Deleting all content and settings may or may not resolve an OS issue.

    If you're starting off as new again, you might as well restore the phone as new on iTunes so that it installs a fresh iOS 8.0.2 and THEN set up as new after that. This way you're guaranteed to start off fresh.
    Yep, and you beat me to it...
    BreakingKayfabe likes this.
    10-08-2014 02:20 PM
  19. Just_Me_D's Avatar
    Photos I now have stored on Microsoft onedrive (I highly recommend it - thank you JustMe)
    You're very welcome...
    10-08-2014 02:21 PM
  20. BlazingGold's Avatar
    Deleting all content and settings may or may not resolve an OS issue.

    If you're starting off as new again, you might as well restore the phone as new on iTunes so that it installs a fresh iOS 8.0.2 and THEN set up as new after that. This way you're guaranteed to start off fresh.
    Yeah that probably would have been better. Well I did speak to AppleCare again this morning as they called back to research the data use issue. I advised them that I did a wipe and start as new phone. They sent me a link that I clicked on to run a diagnostic report and it showed that I had no issues. I guess that means it's clear ? Though obviously there's some type of issue of its crashing. Say I wait until 8.0.3 and install that OTA through my phone, will that also be a fresh new OS that you were speaking of ? Or would that just still carry the same issue I have, assuming there is one?
    10-08-2014 02:31 PM
  21. BreakingKayfabe's Avatar
    Yeah that probably would have been better. Well I did speak to AppleCare again this morning as they called back to research the data use issue. I advised them that I did a wipe and start as new phone. They sent me a link that I clicked on to run a diagnostic report and it showed that I had no issues. I guess that means it's clear ? Though obviously there's some type of issue of its crashing. Say I wait until 8.0.3 and install that OTA through my phone, will that also be a fresh new OS that you were speaking of ? Or would that just still carry the same issue I have, assuming there is one?
    Do this:

    - Connect your iPhone to iTunes

    - Hit the "restore iPhone" button and follow whatever directions it gives you after that. iTunes will download a fresh copy of 8.0.2 and put it on your phone.

    - Once it finishes restoring, you'll be met with the same screen you did when you erased all content and settings

    From there just "set up as new" as you already have.

    Side-note: You can actually backup all your apps on iTunes and transfer apps back to your phone during the "set up as new" process instead of re-downloading apps again. You'll see the option under the "Apps" tab when your iPhone is connected to iTunes.
    10-08-2014 02:46 PM
  22. BlazingGold's Avatar
    Do this:

    - Connect your iPhone to iTunes

    - Hit the "restore iPhone" button and follow whatever directions it gives you after that. iTunes will download a fresh copy of 8.0.2 and put it on your phone.

    - Once it finishes restoring, you'll be met with the same screen you did when you erased all content and settings

    From there just "set up as new" as you already have.

    Side-note: You can actually backup all your apps on iTunes and transfer apps back to your phone during the "set up as new" process instead of re-downloading apps again. You'll see the option under the "Apps" tab when your iPhone is connected to iTunes.
    Thank you! I'm going to do this this evening, as I don't want to take chances at it maybe running not like it should. However, for my other family member's phones on my account (also iPhones, some new), I don't want to go through all of the trouble with backing their stuff up just yet but then again I do want them to have fresh versions of iOS also (they're having some issues as well). If they wait and download iOS 8.0.3 without going through iTunes and starting new, would this be just as clean a version of an OS? I'm learning a lot here
    10-08-2014 03:02 PM
  23. neurodave's Avatar
    I always set up as new. My contacts are on gmail, so I have no issues with that. My text messages are never important enough for me to care if they're deleted, and what is important I save on evernote. Pictures are always up on Dropbox, no issues there. I also take screenshots of current home screen setups to go back to the same look, but with all new settings and stuff.
    BlazingGold likes this.
    10-09-2014 02:42 PM
  24. BlazingGold's Avatar
    As a side note, Microsoft OneDrive gives you 30 gb of storage for free for a limited time instead of 15, which is awesome
    10-09-2014 03:54 PM
  25. RetroHarley's Avatar
    Do this:

    - Connect your iPhone to iTunes

    - Hit the "restore iPhone" button and follow whatever directions it gives you after that. iTunes will download a fresh copy of 8.0.2 and put it on your phone.

    - Once it finishes restoring, you'll be met with the same screen you did when you erased all content and settings

    From there just "set up as new" as you already have.

    Side-note: You can actually backup all your apps on iTunes and transfer apps back to your phone during the "set up as new" process instead of re-downloading apps again. You'll see the option under the "Apps" tab when your iPhone is connected to iTunes.
    At the risk of looking very silly, I've read this thread at least three times and I'm more confused now than ever. I'm getting my 6+ this morning and want to get it setup up correctly. I've had iPhones since the 3, so this really shouldn't be foreign territory.

    I did a backup last night of my 5 (from the phone to iCloud, not connected to iTunes).

    My mail, contacts, etc come from my Company through Microsoft Exchange, no worries there.
    My photos have been downloaded separately, no worries there.

    All I want to do is have all of my apps show up on the 6+ exactly as they are on the 5.

    Will this be done if I do a restore and do I have to do the restore through iTunes?
    If I can do the restore from the phone using iCloud, do I delete all content and settings on the 6+ BEFORE the restore?

    I hate asking these elementary questions but I don't want to get this one wrong.

    Thanks for any help!
    10-14-2014 11:19 AM
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