1. F0REVERY0UNG-'s Avatar
    I'm sorry if this is in the wrong place, but I'm really upset and just need to get my anger out.
    I finally decided to leave T-Mobile for Sprint (in the areas I frequent Sprint is better, very good actually), so I called around and struck gold (silver actually), I found a Sprint with the iPhone 6 Plus in stock. It's a bit away form my house, so I traveled over there and went through the entire process of opening a new account with Sprint. Once it got to the payment part, I pulled out my American Express and swiped it, the employee asked to see my card, so he could input the necessary info on his end and he ended up putting in the wrong date, so the card was declined. Interesting enough Sprint put a hold on the money owed, and it's still on hold, but he got the card declined because he's an *****. I was told to come back tomorrow, which of course upset me, but I was going to go back tomorrow with cash, I just called to make sure they still had the phone and guess what?...... SOLD OUT. I am furious and I had no one to share it with, but you guys.
    the_tech_eater likes this.
    09-30-2014 10:21 PM
  2. Beyond Fire's Avatar
    Wow I would be extremely pissed if that happened to me. They should have put the phone on hold for you at the very least.
    Honestly I would not give sprint your business if you can help it.

    Sent from my HTC M8
    Hiri89 and tekjunkie28 like this.
    09-30-2014 10:29 PM
  3. BlazingGold's Avatar
    Only thing I can say.....is that I am not a difficult customer, and having worked in stores myself, I feel for the employees. However, if someone makes a mistake, you should not be responsible for sorting it out. THEY ARE. Tell the manager what happened and simply ask him "so what are you going to do for me to keep me as a customer?". I'm sure he will/should do something.....maybe a nice credit on your purchase or bill. If not, just as for some names and say you will regretfully have to write a letter to corporate, though you wish it didn't have to come to that, because you are only looking to give Sprint your business. No one wants to receive complaints, especially management. Good luck with it !
    njshoregurlz likes this.
    09-30-2014 10:38 PM
  4. F0REVERY0UNG-'s Avatar
    Wow I would be extremely pissed if that happened to me. They should have put the phone on hold for you at the very least.
    Honestly I would not give sprint your business if you can help it.

    Sent from my HTC M8
    Yeah, after that massive screw up I won't be dealing with them.
    09-30-2014 10:38 PM
  5. F0REVERY0UNG-'s Avatar
    Only thing I can say.....is that I am not a difficult customer, and having worked in stores myself, I feel for the employees. However, if someone makes a mistake, you should not be responsible for sorting it out. THEY ARE. Tell the manager what happened and simply ask him "so what are you going to do for me to keep me as a customer?". I'm sure he will/should do something.....maybe a nice credit on your purchase or bill. If not, just as for some names and say you will regretfully have to write a letter to corporate, though you wish it didn't have to come to that, because you are only looking to give Sprint your business. No one wants to receive complaints, especially management. Good luck with it !
    I spoke with the manager, he said "I'm sorry, there's nothing I can do", which infuriated me.
    09-30-2014 10:40 PM
  6. BlazingGold's Avatar
    I spoke with the manager, he said "I'm sorry, there's nothing I can do", which infuriated me.
    Call Sprint corporate, give location and names. Personally, I wouldn't let it go. You'll get something out of it
    decypher44 likes this.
    09-30-2014 10:46 PM
  7. Shawn Schrader's Avatar
    its sprint did you really expect something good ? lol
    09-30-2014 10:46 PM
  8. F0REVERY0UNG-'s Avatar
    its sprint did you really expect something good ? lol
    Sprint is great in my area.
    Thanks for the sarcasm though.
    09-30-2014 10:56 PM
  9. F0REVERY0UNG-'s Avatar
    Call Sprint corporate, give location and names. Personally, I wouldn't let it go. You'll get something out of it
    I am, this is ridiculous and I don't think they should get away with it.
    09-30-2014 10:57 PM
  10. Xm_jdm's Avatar
    I'm sorry if this is in the wrong place, but I'm really upset and just need to get my anger out.
    I finally decided to leave T-Mobile for Sprint (in the areas I frequent Sprint is better, very good actually), so I called around and struck gold (silver actually), I found a Sprint with the iPhone 6 Plus in stock. It's a bit away form my house, so I traveled over there and went through the entire process of opening a new account with Sprint. Once it got to the payment part, I pulled out my American Express and swiped it, the employee asked to see my card, so he could input the necessary info on his end and he ended up putting in the wrong date, so the card was declined. Interesting enough Sprint put a hold on the money owed, and it's still on hold, but he got the card declined because he's an *****. I was told to come back tomorrow, which of course upset me, but I was going to go back tomorrow with cash, I just called to make sure they still had the phone and guess what?...... SOLD OUT. I am furious and I had no one to share it with, but you guys.
    All I am going to say is that Sprint data is horrendous and almost unusable. In the Portland area that is. However I have friends in Texas and California and they say the same thing. If data speeds is important to you, I would stay away. T-Mobile LTE is awesome and has continually gotten better.
    09-30-2014 11:02 PM
  11. applejosh's Avatar
    I have not had to deal with Sprint in a few years (by choice), but what I've found is that while data in my area at the time was OK (of course 4G wasn't really available), their customer support was horrible and not helpful at all. If I needed technical support, I often told them what needed to be done (which is sad considering I have never worked at a cellular company). So, while the data I guess was OK (although, the PCS bands they use in my area do not work well, if at all, inside buildings), their customer service is such that I am very thankful I do not have to deal with them any longer.
    09-30-2014 11:13 PM
  12. EmceeGeek's Avatar
    If they can't jump through hoops for you as a new customer, they don't deserve your service. That would've sent me over the edge.
    10-01-2014 12:45 AM
  13. BreakingKayfabe's Avatar
    Why didn't he just swipe the card again to input the correct date?
    10-01-2014 12:54 AM
  14. Duvi's Avatar
    Being totally honest, we're missing something here. Maybe it was left out on purpose on the ops part, but we don't swipe your card and then have input the expiration date. All that needs to be typed in is the CVS which is the 4 security digits on the front for amex and the 3 digits on the back for the other cards.

    In fact, even with manual entries, the wrong date would not go through. Would just have you do it again.
    21stNow and Not Quite Right like this.
    10-01-2014 01:02 AM
  15. BreakingKayfabe's Avatar
    Being totally honest, we're missing something here. Maybe it was left out on purpose on the ops part, but we don't swipe your card and then have input the expiration date. All that needs to be typed in is the CVS which is the 4 security digits on the front for amex and the 3 digits on the back for the other cards.

    In fact, even with manual entries, the wrong date would not go through. Would just have you do it again.
    That crossed my mind also because when I swipe cards at my business, there is no need to input an expiration date. It's actually already read once the card is swiped.
    10-01-2014 01:03 AM
  16. 05GT's Avatar
    You must plan on using a lot of wifi switching over to Sprint. Sorry they screwed up royally processing your transaction.
    10-01-2014 01:07 AM
  17. Duvi's Avatar
    That crossed my mind also because when I swipe cards at my business, there is no need to input an expiration date. It's actually already read once the card is swiped.
    Yup. If you swipe one with an expired date, it tells you that the expiration date is incorrect or expired.

    Also... why not swipe again? It's an amex. I'm not ever scared to get double/triple charged with mine... I know I'll get my money back.
    10-01-2014 01:07 AM
  18. BreakingKayfabe's Avatar
    Yup. If you swipe one with an expired date, it tells you that the expiration date is incorrect or expired.

    Also... why not swipe again? It's an amex. I'm not ever scared to get double/triple charged with mine... I know I'll get my money back.
    I LOVE Amex. Always have my back on chargebacks. Even more, I like that when I buy something and return it and get credited back, it's still counted to my points.
    10-01-2014 01:09 AM
  19. iTechHead's Avatar
    If I were you I'd stray away from sprint. I'm surprised the manager did nothing to help regulate the headache you experienced due to their own employees error. They need customers now more than ever as it seems by the constant plan changing.
    10-01-2014 01:19 AM
  20. Art H's Avatar
    I suppose this is what is meant by "dumbing down of society"....... Remarkable how many of you believe these series of events actually occurred. The OP is trying to get sympathy and validation from you. What actually occurred is something much different.
    anon4757448 likes this.
    10-01-2014 01:20 AM
  21. F0REVERY0UNG-'s Avatar
    Being totally honest, we're missing something here. Maybe it was left out on purpose on the ops part, but we don't swipe your card and then have input the expiration date. All that needs to be typed in is the CVS which is the 4 security digits on the front for amex and the 3 digits on the back for the other cards.

    In fact, even with manual entries, the wrong date would not go through. Would just have you do it again.
    I'm only telling you what they told me.
    The charges are clearly here, but guess who left without an iPhone...



    Sent from my iPhone using Tapatalk
    10-01-2014 01:25 AM
  22. BreakingKayfabe's Avatar
    I suppose this is what is meant by "dumbing down of society"....... Remarkable how many of you believe these series of events actually occurred. The OP is trying to get sympathy and validation from you. What actually occurred is something much different.
    Could be. Or maybe not.

    If coming here acting like a pretentious know-it-all outthinking the room makes you feel better, then congratulations.
    10-01-2014 01:26 AM
  23. F0REVERY0UNG-'s Avatar
    I suppose this is what is meant by "dumbing down of society"....... Remarkable how many of you believe these series of events actually occurred. The OP is trying to get sympathy and validation from you. What actually occurred is something much different.
    I'm not forcing you to read this or feel sympathy.
    What exactly do you think your sympathy is going to do for me anyway?
    Also, might I add, why on Earth would I want sympathy from someone who is lower than me? Clearly coming into this thread that is not offensive to you in any way and trying to belittle and insult me means that you are very small and trying to make yourself feel big.
    If indeed I wanted sympathy I would have sought that out from corporate, you know, people who could actually help me.
    I hope you feel good about trying to make someone you don't even know feel small, I hope it made you feel better.
    Goodbye.
    Last edited by F0REVERY0UNG-; 10-01-2014 at 01:43 AM.
    Smply_Rcklss likes this.
    10-01-2014 01:28 AM
  24. F0REVERY0UNG-'s Avatar
    Also Sprint is great in my area, better than T-Mobile. This is what I get from T-Mo every night.


    Sent from my iPhone using Tapatalk
    10-01-2014 01:29 AM
  25. F0REVERY0UNG-'s Avatar
    I just posted here, because I needed to vent.
    If I had any idea that posters here were jerks like over at macrumors I would have never joined.
    10-01-2014 01:31 AM
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