1. The_Dark_Passenger's Avatar

    My iPhone 6 Plus just arrived the other day, yay! However, I am not able to get any data services with my AT&T GoPhone plan that was working fine on my iPhone 5s. I swapped the SIM card out to my new iPhone 6 Plus, and all it says is AT&T and 4G in the top left of the screen; however if I try to do anything, my iPhone says I do not have a cellular data subscription, although I know I do, as I am on the $60 monthly plan. So, I tried calling AT&T and spoke with a representative for about and hour and a half, and we tried this https://discussions.apple.com/thread/6546302; however it didn't work at all, nothing changed. The representative did submit a ticket to their engineer type people and said I'll get a call back in 5 days. 5 days! I have to go a week now without cellular data services it looks like . Calling and texting work at least, and wifi does work fine.

    I'm wondering though, has anyone else come across this issue and actually fixed it other than using the steps above?
    09-25-2014 04:01 AM
  2. Just_Me_D's Avatar
    Did you setup your new iPhone from a backup made with your previous iPhone? If so, go to Settings - General - Reset and then select, "Erase All Contents and Settings". After the process ahas finished, set up the device as NEW and not from a backup. [WARN]The above process will erase ALL of your data, music, photos, apps, etcetera from your device! If you don't have a backup of your current data, DO NOT PROCEED.

    Having said that, if it were me, I would try tolerate the inconvenience of restoring as new as opposed to waiting almost a week for a phone call from AT&T and not having cellular service during that time, and possibly beyond, but that's Just Me, D...
    09-25-2014 09:39 AM
  3. BreakingKayfabe's Avatar
    Create an APN through this site. If you're on AT&T try the AT&T profile first. If it doesn't work try the AT&T (LTE) profile.

    09-25-2014 09:50 AM
  4. April M1's Avatar
    yes, I had to get a gophone to wait for my iPhone to come in since I was switching to ATT from Verizon and I am currently having the same issue!! I am using an iPhone 5
    09-25-2014 10:12 AM
  5. The_Dark_Passenger's Avatar
    Yeah, AT&T to this day still hasn't fixed the issue. So, I said screw it and switched to T-Mobile lol. It's working faster then AT&T has ever been actually.
    09-27-2014 11:32 AM

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