Ok so I just have to share my experience with those that are freaks like I am lol. I decided to go with Town Square (first mistake) and I arrived at 11:30 Thursday night to a huge line of already about 160 people. For the 1st hour it was great, exactly what everybody had described fun people who are also passionate about the products, ect ect. At 12:45-1 one of the people I was chatting with had a friend that called them and said they were at Fashion Show mall and to come there and they invited us all to come but I declined their offer and decided to stay where I was at (2nd mistake). When they all left 2 people moved up by me, these 2 people didn't bother me until 20 minutes later when what I thought was a group of their friends arrived. These 6 people were the loudest, rudest, most racist group of people I have ever witnessed in my life. Every other word out of their mouth was n---- this and n---- that (I probably heard it close to 1,000 times in the last 24 hours). They were making such vile comments about every person that walked by and every ethnic group other than the one they belonged to. I put on my headphones trying to drown them out but I could still clearly hear what they were saying.
Fast forward to 6 am the employees start getting there telling people they will be by shortly to take orders and to get us our reservation. My plan at this point was to get it and leave so I didn't have to listen to the group behind me but then there was no other mention of it until 7:45. At that time the guy comes and says the system crashed and that they were working on getting physical cards (why this wasn't this done as back up to begin with is beyond me) but they were still opening at 8 and for everybody to be patient. Around this time my phone died so for the next few hours I knew it was getting later but honestly had no clue about exactly how long I had been there. Every 30-40 minutes or so these employees kept coming around "oh its gonna be moving in 10 minutes, the cards are coming shortly, blah blah blah) I finally was like stop lying to people you're just pissing everyone off more giving false times just let people know whats up so they can make a choice. At this point I'm pretty close to the finish line (comparatively anyways) when they start shouting things they were out of) and right when I was getting close to turning the corner bam they sold out of the last one for my carried (I was even going to buy larger and a different color because after standing for so long I didn't want to leave empty handed). By the time I left it was 12:30 so 13 hours later and no phone!!!! With the amount of time the outside employees spent talking to each other about non work things and checking their personal devices they could have been writing a list down of peoples carrier and what they wanted 10 at a time and checked the stock with the person who was telling them it was available/sold out. Instead this store decided it was totally fine to let people stand there wondering what was going to happen.
Yes I could have left but you know when you've waited for so long what's a little longer? That's exactly how I felt. I also knew that then had wasted so much of my time that if I was to go elsewhere my odds of finding what I wanted was probably as good as where I was at. The employees were just kind of like meh oh well about the situation too. I had also got out of line to use the bathroom twice and why in the world could they have gone through 30+ preorder people and let in 10 people who had been waiting all night? If others areas system crashed I didn't read anything like what was going on at our location which makes me even more mad. They also were allowing people to buy multiple devices which is not fair at all, it's bad enough when 1 person camps out and then 9 of their friends show up before opening but when those 10 people are buying 2 devices each it's not cool at all.
So that's my rant lol, I just had to get it out there. I will never in my life do this again and I honestly think Apple lost me as a customer with this BS. I called and filed a complaint, the people I talked to were so nice and helpful and they put in a thing for the manager to call me and they requested that I be contacted when what I was looking for comes in and it be placed on hold for me that day but we will see about that. Did anyone else have a horrific experience?? For those that didn't, I hope you're enjoying your new phone!