1. ashley108's Avatar
    Anyone with tmobile get their tracking number yet or got their phone yet?
    09-19-2014 05:30 PM
  2. gvndeb60's Avatar
    Nope nothing. They charged my card Wednesday night, which according to everyone at T-Mobile means it has shipped. But no tracking. I am OK waiting, just tell me how long.
    09-19-2014 05:58 PM
  3. aznhomieboi1689's Avatar
    Nope nothing. They charged my card Wednesday night, which according to everyone at T-Mobile means it has shipped. But no tracking. I am OK waiting, just tell me how long.
    have you tried to track by reference? through UPS
    09-19-2014 06:02 PM
  4. gvndeb60's Avatar
    have you tried to track by reference? through UPS
    Yup and nothing.
    09-19-2014 06:06 PM
  5. ashley108's Avatar
    Yup and nothing.
    Same here
    09-19-2014 06:18 PM
  6. jasonprice's Avatar
    Tmobile lost a customer today, Between botching my order and the rude customer service, Im done.
    09-19-2014 06:28 PM
  7. ashley108's Avatar
    Tmobile lost a customer today, Between botching my order and the rude customer service, Im done.
    What happened
    09-19-2014 06:48 PM
  8. jasonprice's Avatar
    Placed a pre-order on JUMP. Sat at processing. Called, was told my order was cancelled due to me not completing the EIP signup, which I clearly did. Was transferred, they told me that the order was not cancelled and would ship out today next day air. No tracking or charge today, called back, now its on backorder with no estimated ship date. The lady tried to explain how on online purchase works like I am stupid or something. Ive reached out to them every way I know how. They have until Verizon confirms my order is good to get it right.
    09-19-2014 06:52 PM
  9. EmceeGeek's Avatar
    I received my tracking info today and that order will be here Monday. I had friends who preordered in stores and they have their phone in hand. I also was able to get a 6 today but in store, I camped out even though there was no reason for me to! The store I camped out at didn't have any and the store with no line had a whole stock. Lol
    09-19-2014 06:54 PM
  10. nickf126's Avatar
    Hey great, MC. I got a text from Tmobile a few days ago telling me that I am in the pipe for the 22nd-30th. I am hoping for the 22nd.
    As a side note, I went to a Tmobile store today, and I could have just picked up a 64MB 6+ after waiting in line for about 5 minutes. Unfortunately they could not complete the order because it is impossible for them to cancel the preorder. The people in the store were super helpful. I got to check out the 6 and 6+. The 6+ is HUGE. I am coming from a Nexus 5. I am going to have to get used to the larger size. It is really nice.
    09-19-2014 08:08 PM
  11. GeneD's Avatar
    Received my 6+ today which was ordered Saturday. Status on TMo site still says in process. Received a text to say it was delivered which it was! I am a Jump customer. Good luck, everyone, and hope yours arrives very soon.
    09-19-2014 08:16 PM
  12. jasonprice's Avatar
    I havent even been charged yet, so I know this is not the case for mine. Here in the next hour Ill be calling Verizon to make sure my order is good to go, and cancelling my order with T-mobile. They had their chance, they blew it.
    09-19-2014 08:25 PM
  13. piranhadonna's Avatar
    Got my phone today at 2:30. 😊
    09-19-2014 10:16 PM
  14. gvndeb60's Avatar
    I have been charged and have no shipping info still. I did grab a 6 from the store but haven't opened it yet.
    09-20-2014 06:57 AM
  15. MAFMAccountant's Avatar
    I'm planning getting the 6+ on Friday. Is it better to go into the store or order it online/customer service. I'm hoping that it would be in the stores by Friday in order to avoid having to wait until they ship it to me.


    Sent from my Gold iPhone 5s using Tapatalk
    09-20-2014 07:41 AM
  16. jasonprice's Avatar
    So update. Placed my order with Verizon, confirmed account is good and just waiting on stock. Called T-Mobile to cancel my order. Was connected with a "specialist" whom stated that he had no way of canceling my order, because the JUMP system has essentially crashed due to the volume. He told me I HAD to wait for T-Mobile to ship the phone, refuse the shipment, and wait for my refund. Told the guy that was unacceptable, and would call and cancel my credit card before that happened. He is supposed to be speaking to his supervisor and calling me back first thing this morning with a resolution. I told the guy... I'm not ******** trying to get a phone, I just don't appreciate being lied to and that was why I was moving on. Before I hung up, the specialist asked me if I would stay if he got me a phone, I told him I honestly don't know at this point.
    09-20-2014 10:06 AM
  17. gvndeb60's Avatar
    Anyone else with a preorder received yet?
    09-20-2014 02:26 PM
  18. ashley108's Avatar
    Anyone else with a preorder received yet?
    Nope nothing has changed on my tmobile either. Just got an email a couple days ago saying 9/22-9/30
    09-20-2014 03:22 PM
  19. gvndeb60's Avatar
    Nope nothing has changed on my tmobile either. Just got an email a couple days ago saying 9/22-9/30
    Just checking. It is taking all of my willpower not to open the iPhone 6 I have sitting in front of me. Must. Hold. Out. For. 6+.
    09-20-2014 03:31 PM
  20. ashley108's Avatar
    Just checking. It is taking all of my willpower not to open the iPhone 6 I have sitting in front of me. Must. Hold. Out. For. 6+.
    Haha don't do it wait for greatness lol
    09-20-2014 03:32 PM
  21. gvndeb60's Avatar
    Haha don't do it wait for greatness lol
    I am trying to be strong! But it looks so good.
    09-20-2014 03:44 PM
  22. gvndeb60's Avatar
    OK got shipping info late last night. Says it is overnight and will be here Monday.
    09-21-2014 07:57 AM
  23. Mizzlia's Avatar
    I finally got a label created ugh man this has been the worse pre order experience for me. I haven't heard anything really from t-mobile but I have a pending charge for 2 days now and the o ly reason why I know a label was made and that I should get the phone tomorrow is because I put in my number on ups site to track it by reference. Smh
    09-21-2014 02:55 PM
  24. nickf126's Avatar
    I have to agree. I am frustrated that people who ordered after me (for example, last Saturday) have their phones, and I do not even have a tracking number yet. I am also frustrated that such a big deal is made about pre-ordering. I pre-ordered, and went to the store on Friday to find that they had plenty of phones, and short lines. I could not even cancel my order.

    Next time I will order directly with Apple, or just pick up in the store. I live close to NYC in a city, so I imagine that the store usually gets a good stock. Not hating on Tmobile...just frustrated.
    09-21-2014 03:12 PM
  25. olliegrl's Avatar
    i just got off the phone with tmo and she said if you haven't ordered yet, it could be 4 weeks before it even ships. ugh. i knew i should have preordered...but then again none of you have your phones so....ugh
    09-21-2014 03:16 PM
31 12

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