1. alexmooncross's Avatar
    So, today I gave up on AT&T. I checked my order status at the AT&T store where I placed my order on 9/12 and was told nothing different about my status, EXCEPT I was told, "At least your order wasn't one that was cancelled." Seriously? Consequently, I cancelled my AT&T order (which was quite the effort - they forgot to remove the "Next" plan at the same time which kept my eligibility from resetting for awhile, necessitating another call from me to find out what was going on) and placed a new order for the same phone through Apple. Will I get this phone sooner? Maybe a little. But I'm dealing with a possible 7 day range instead of 11/9 to 11/27. I placed the order over the phone through Apple sales support, and at the end of the process was given the sales reps direct number as well as other customer service number in case I have any questions in the interim. AT&T could take some lessons.
    Were you able to keep the ATT next plan when you ordered it through Apple?
    10-19-2014 12:04 AM
  2. DebMordecai's Avatar
    I chose not to, but I could have.
    10-19-2014 12:11 AM
  3. doctordwaynewilliams's Avatar
    I'm starting to think that me ordering the iPhone 6 Plus through AT&T was just a figment of my imagination. I don't think that it really happened. Lol. One day I'm going to get a package at my office and it is going to be the iPhone 6 Plus and it will feel like someone just delivered a unicorn.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    21stNow and nikkisharif like this.
    10-19-2014 11:32 AM
  4. Jerry5k's Avatar
    I am beginning to feel like DOCTORDWAYNE.
    I am most likely the oldest (75) that is on the spreadsheet.
    I am starting to believe that not getting my iPhone 6plus is another benefit I am losing in my Medicare supplement due to changes required by Obamacare. (i.e., 75, the age where you are no longer a benefit to society)😡

    They can take away many benefits but they can't take away "my sense of humor" and the enjoyment of using all the features on our iPhones.
    I use mine for everything, news,calendar, financial, texting, emails, photos,videos and keeping abreast of new features that show up on iMore.
    And, you all know I have enjoyed this particular forum.
    I will try to keep a positive attitude until I no longer buy green bananas. 😋
    10-19-2014 12:22 PM
  5. iEd's Avatar
    I'm starting to think that me ordering the iPhone 6 Plus through AT&T was just a figment of my imagination. I don't think that it really happened. Lol. One day I'm going to get a package at my office and it is going to be the iPhone 6 Plus and it will feel like someone just delivered a unicorn.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    They do exist! They do exist!
    10-19-2014 12:58 PM
  6. Art H's Avatar
    I am beginning to feel like DOCTORDWAYNE.
    I am most likely the oldest (75) that is on the spreadsheet.
    I am starting to believe that not getting my iPhone 6plus is another benefit I am losing in my Medicare supplement due to changes required by Obamacare. (i.e., 75, the age where you are no longer a benefit to society)😡

    They can take away many benefits but they can't take away "my sense of humor" and the enjoyment of using all the features on our iPhones.
    I use mine for everything, news,calendar, financial, texting, emails, photos,videos and keeping abreast of new features that show up on iMore.
    And, you all know I have enjoyed this particular forum.
    I will try to keep a positive attitude until I no longer buy green bananas. 😋
    I don't believe the iPhone 6 plus even exists.

    I agree with you Obamacare is some strange joke.
    jimnbren likes this.
    10-19-2014 03:00 PM
  7. LVMHgirl's Avatar
    Hi fellow AT&T'ers!

    I had been under the impression that AT&T did not allow cancellations of pre-orders/orders whatsoever. But now I am reading that some of you had successfully canceled your orders and found phones at Apple Stores (congrats! ) and others had been given the option to cancel but declined.

    First of all, I'm just curious, how many people on here tried to cancel their order and were told they couldn't by AT&T reps? (Most of you, I think?)

    Secondly, I know that a lot of you who pre-ordered from AT&T on 9/12 did so because Apple's site was down for a couple of hours after it was supposed to be active at midnight. So you guys decided to try AT&T and were able to place your orders. But then, some of you received confirmation emails with ship dates up to two months out. I've seen posts with December 5 as their end range! That being the case, may I respectfully ask why those of you who COULD cancel didn't just do so if you were displeased with your ship dates?

    The longest expected ship dates from Apple have been only 7-10 days for the 6 and 3-4 weeks for the 6+. And for those who live near and can get to an Apple Store, there have been continuous (albeit irregular) shipments to Apple Stores for both the 6 and 6 plus, so ordering for personal pickup is also an option.

    My husband and I ordered from Apple.com on 9/22 (we will never order from AT&T!) and received a 3-4 week estimated ship date for two 6+ 128 Space Gray units. We were fine with it since we waited until three days after launch to place our orders (we were originally going to wait until they were readily available in stores because we wanted to buy them outright but the online sites didn't give us the option to pay full retail). We then noticed that people were finding phones in stores that week so we tried our luck that way by visiting a couple of stores but were told that the best way to secure a phone was to line up before the stores opened. Well, we didn't have the time to do that so we looked into personal pickups and tried checking the sites throughout the day and especially after hours (midnight-ish) and found our phones that way at around 11:30 pm. Saw that one was available one evening, bought it, picked it up the next day. Canceled the first Apple order. Did the same five days later with the second phone. And a lot of stores would have phones, for approximately five minutes...then they would be gone. We did have to juggle a third line's eligibility for each transaction and then had to deal with said third line getting deactivated each time thus requiring a new sim card each time, but it was easily remedied and then expected the second time. These little inconveniences were worth it. We both have our phones.
    Last edited by LVMHgirl; 10-20-2014 at 03:03 AM.
    10-19-2014 09:54 PM
  8. Tamie Fleming's Avatar
    Does anyone know if its best to just order from Apple or to wait it out with AT&T? I am really pissed with AT&T I preordered my iphone 6 plus in September with an early November ship date well the credit card I used to preorder the phone with was one that was com premised by the home depot hackers. When I went to update my credit card info with new card was told I could not that I had to cancel my order and replace the order well when I did that It pushed my ship date to the end of November. I pitch a ***** but was told there was nothing they could do but thanks for my business. I just want my iphone I already sold my old phone and trying to wait it out with old iphone 4 but it is way to slow. Thanks for any help
    10-19-2014 10:08 PM
  9. LVMHgirl's Avatar
    They do exist! They do exist!
    They really do!

    AT&T STATUS UPDATES - iPhone 6 PLUS only-imageuploadedbyimore-forums1413771378.849584.jpg
    nikkisharif likes this.
    10-19-2014 10:16 PM
  10. iEd's Avatar
    They really do!

    Click image for larger version. 

Name:	ImageUploadedByiMore Forums1413771378.849584.jpg 
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    Exactly what I was thinking of.
    LVMHgirl likes this.
    10-19-2014 11:03 PM
  11. taz323's Avatar
    Does anyone know if its best to just order from Apple or to wait it out with AT&T? I am really pissed with AT&T I preordered my iphone 6 plus in September with an early November ship date well the credit card I used to preorder the phone with was one that was com premised by the home depot hackers. When I went to update my credit card info with new card was told I could not that I had to cancel my order and replace the order well when I did that It pushed my ship date to the end of November. I pitch a ***** but was told there was nothing they could do but thanks for my business. I just want my iphone I already sold my old phone and trying to wait it out with old iphone 4 but it is way to slow. Thanks for any help

    Hi and welcome to iMore, that does stink about your card being hacked. It's hard to say weather going to an Apple store will be any quicker. You could stop by there to check it out, but the 6+ are in demand. good luck.
    10-19-2014 11:38 PM
  12. C6TX6's Avatar
    AT&T lost a customer because of this.
    TBH, it's turning out to be a blessing in disguise!
    Verizon's LTE is much faster in our area, most of the time their UPLOAD is faster than ATT's download speeds!
    My first phone (then called CellularOne) with them was the famous Motorola StarTac. Got that back in the 90s.
    CellularOne became Cingular then ATT as we know it today. That's 16+ years as a customer. Oh well, as we say in our business, ship happens!
    10-20-2014 01:26 AM
  13. Stunstudio's Avatar
    Mines been preparing to ship since I ordered Thursday night. Yet I have a shipping date of 10/13-10/22. My wifes iphone 6 is still preparing to ship as well. Doubt it will even be here friday. Looks more and more like att screwed this up. My parents and friends on Verizon already have tracking numbers.
    10-20-2014 06:20 AM
  14. kiwiskittles852's Avatar
    Mines been preparing to ship since I ordered Thursday night. Yet I have a shipping date of 10/13-10/22. My wifes iphone 6 is still preparing to ship as well. Doubt it will even be here friday. Looks more and more like att screwed this up. My parents and friends on Verizon already have tracking numbers.
    What phone did you order? Because those dates are so not fair!
    10-20-2014 07:52 AM
  15. Espo's Avatar
    What phone did you order? Because those dates are so not fair!
    Nothing about ordering with AT&T is fair anymore.

    I wouldn't be surprised if someone at AT&T was laughing about this whole mess.
    10-20-2014 08:52 AM
  16. kiwiskittles852's Avatar
    Nothing about ordering with AT&T is fair anymore.

    I wouldn't be surprised if someone at AT&T was laughing about this whole mess.
    Good point. Ya know something weird? I had a dream last night that when I woke up this morning my shipping dates changed from 10/31-11/11 to 11/27-12/08. Boy did I wake up to check them instantly. They are still at 10/31-11/11. But I've also given up. It's almost like preorders came last to get out. Seeing as Halloween is only 1.5 weeks away whatever. I'll live. Sad part is when I first ordered my phone and was given those dates the guy said 'oh we way over estimate and you should have it in about half that time' well half has come and gone and I'm now 3/4 of the way to my date. Unless I don't get it by 11/11 then I don't care anymore.
    10-20-2014 08:59 AM
  17. Espo's Avatar
    Good point. Ya know something weird? I had a dream last night that when I woke up this morning my shipping dates changed from 10/31-11/11 to 11/27-12/08. Boy did I wake up to check them instantly. They are still at 10/31-11/11. But I've also given up. It's almost like preorders came last to get out. Seeing as Halloween is only 1.5 weeks away whatever. I'll live. Sad part is when I first ordered my phone and was given those dates the guy said 'oh we way over estimate and you should have it in about half that time' well half has come and gone and I'm now 3/4 of the way to my date. Unless I don't get it by 11/11 then I don't care anymore.
    Yeah, if you don't see a shipping notification by the 11th then something needs to be done about this.

    I will say this, mine is scheduled for 11/9-11/27, if by 11/8 I don't have a shipping confirmation or email saying it is shipping I am canceling and going to get one at Apple (since my eligibility will reset at 11/8). I just wish apple could get into the AT&T system and let me upgrade 19 days early.
    10-20-2014 09:08 AM
  18. Espo's Avatar
    One thing that boggles my mind, the 128gb plus looks like the one that's NEVER in stock anywhere for any carrier, why wouldn't apple make a lot of them if it's clearly the most expensive phone they are selling right now? Wouldn't you want to get the biggest ones made, paid for and shipped out for maximum profits? Every day I go onto the seaturtle or istocknow sites and see ZERO to ONE store with s 128gb Plus in any color. This last Saturday was the FIRST time that my local Apple Store had a 128gb SG in stock.
    10-20-2014 09:15 AM
  19. kiwiskittles852's Avatar
    One thing that boggles my mind, the 128gb plus looks like the one that's NEVER in stock anywhere for any carrier, why wouldn't apple make a lot of them if it's clearly the most expensive phone they are selling right now? Wouldn't you want to get the biggest ones made, paid for and shipped out for maximum profits? Every day I go onto the seaturtle or istocknow sites and see ZERO to ONE store with s 128gb Plus in any color. This last Saturday was the FIRST time that my local Apple Store had a 128gb SG in stock.
    It's the same why were I live. Thursday (the one day I was out of town) was the first time both of my local stores had the phone. And change to sprint and watch LOTS show up. I like to see what ones are available and sprint seems to have the most.
    10-20-2014 09:46 AM
  20. Espo's Avatar
    What makes me so upset is the fact that AT&T keeps blaming it on Apple for not sending them enough devices to keep up with demand. This may be true but I blame AT&T for the simple fact of shipping out of order. I personally know a few (and read about a few people on iMore and AT&T forums) who ordered after me who got their devices already. And then the fact that when I talk to someone at an AT&T store or customer service, they don't want to believe me and tell me "they ship first come first serve, in order of orders placed" which is clearly not the truth at all.
    10-20-2014 10:19 AM
  21. kiwiskittles852's Avatar
    What makes me so upset is the fact that AT&T keeps blaming it on Apple for not sending them enough devices to keep up with demand. This may be true but I blame AT&T for the simple fact of shipping out of order. I personally know a few (and read about a few people on iMore and AT&T forums) who ordered after me who got their devices already. And then the fact that when I talk to someone at an AT&T store or customer service, they don't want to believe me and tell me "they ship first come first serve, in order of orders placed" which is clearly not the truth at all.
    According to one of the att guys I talked to the other day he put only the blame on att. Att is responsible for getting the product from Apple. It is not apple's responsibility to get extra more then what att ordered to them. That is why I fully blame att for this. They aren't getting enough and they are sending them out in any order they please. That is why they have also been in Apple stores. And as for people getting theirs before me. Ha way to many have that ordered the same phone yet mine remains on back order...
    10-20-2014 10:44 AM
  22. Espo's Avatar
    According to one of the att guys I talked to the other day he put only the blame on att. Att is responsible for getting the product from Apple. It is not apple's responsibility to get extra more then what att ordered to them. That is why I fully blame att for this. They aren't getting enough and they are sending them out in any order they please. That is why they have also been in Apple stores. And as for people getting theirs before me. Ha way to many have that ordered the same phone yet mine remains on back order...
    I am chatting with AT&T for the first time because I didn't feel like calling in. They are now saying the reason mine is taking so long is because they did an upgrade override for me to order the phone 1.5 months earlier than my upgrade eligibility date. I told them this is BS because I know a handful of people who ordered BEFORE (on 9/12) me who still don't have their phones yet. This is the same guy blaming it on apple for not having enough devices for AT&T.

    On a side note, my buddy who is also waiting for his plus through AT&T said when he went into the store this past weekend a guy told him they are doing this on purpose to create demand for the 6/6+ before the holidays so they can physically sell a lot of devices around the holiday. Who knows the truth at this point.

    I'm over it. I am canceling on 11/8 if I don't have a shipping confirmation and will get one directly from apple.
    10-20-2014 10:52 AM
  23. kiwiskittles852's Avatar
    I am chatting with AT&T for the first time because I didn't feel like calling in. They are now saying the reason mine is taking so long is because they did an upgrade override for me to order the phone 1.5 months earlier than my upgrade eligibility date. I told them this is BS because I know a handful of people who ordered BEFORE (on 9/12) me who still don't have their phones yet. This is the same guy blaming it on apple for not having enough devices for AT&T.

    On a side note, my buddy who is also waiting for his plus through AT&T said when he went into the store this past weekend a guy told him they are doing this on purpose to create demand for the 6/6+ before the holidays so they can physically sell a lot of devices around the holiday. Who knows the truth at this point.

    I'm over it. I am canceling on 11/8 if I don't have a shipping confirmation and will get one directly from apple.
    Ya know what. I'll agree with you. If calling still says back ordered for me on 11/8 then there will be no way of getting it by 11/11. I will go to my store I ordered it from and probably cancel my order and take my money to Apple. Because saying you aren't sending out devices just to get enough for the holidays is a stupid excuse. They wouldn't have anymore then what they do now..... Unless they decide the ones with outstanding orders end up 'accidentally' getting cancelled.
    10-20-2014 10:58 AM
  24. Spshulem's Avatar
    I just called the 1-866-339-3888 number for the first time and it says "your order is being processed"

    And this is what I get when checking online...

    http://i103.photobucket.com/albums/m...ps25651912.png

    Wonder why mine doesn't show its on backorder?
    Which website do you check for that? It looks different than the typical order status page.
    10-20-2014 11:25 AM
  25. Douglas Dennis1's Avatar
    Which website do you check for that? It looks different than the typical order status page.
    Looks like mine. It's frustrating as heck
    10-20-2014 12:02 PM
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