1. LVMHgirl's Avatar
    If I don't like the note 4, I can just return it within the 14 day window and continue to wait for my iPhone 6 Plus. If I get the plus while within the 14 day window, I can compare the two and make a choice. Or if I like the Note 4, I can just return the plus when it arrives. I won't be stuck paying for two lines.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    Cool. Glad you got your Note so quickly too!

    I was just thinking that those who are waiting could, assuming they live near an Apple Store and also assuming that they are successful in locating a phone, purchase it by adding a new line then return the ordered phone once it finally arrives. But it IS a hassle for those who have existing accounts with AT&T especially if the phones are shipping way after the 14-day window.
    10-18-2014 08:45 AM
  2. doctordwaynewilliams's Avatar
    Cool. Glad you got your Note so quickly too!

    I was just thinking that those who are waiting could, assuming they live near an Apple Store and also assuming that they are successful in locating a phone, purchase it by adding a new line then return the ordered phone once it finally arrives. But it IS a hassle for those who have existing accounts with AT&T especially if the phones are shipping way after the 14-day window.
    The 14 days doesn't start until the item is shipped. I confirmed this with AT&T.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    10-18-2014 08:48 AM
  3. LVMHgirl's Avatar
    The 14 days doesn't start until the item is shipped. I confirmed this with AT&T.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    I meant 14 days after they purchased the additional phone by opening up a new line.

    I would hope the 14 day window on the shipped phone wouldn't start until the phone has been received!
    10-18-2014 08:52 AM
  4. doctordwaynewilliams's Avatar
    I meant 14 days after they purchased the additional phone by opening up a new line.

    I would hope the 14 day window on the shipped phone wouldn't start until the phone has been received!
    Lol. That would have made sense, but I was told 14 days after it has shipped.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    LVMHgirl likes this.
    10-18-2014 08:53 AM
  5. LVMHgirl's Avatar
    Lol. That would have made sense, but I was told 14 days after it has shipped.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    Then again, AT&T "tells" everyone a lot of things! 😜 LOL!
    10-18-2014 08:58 AM
  6. doctordwaynewilliams's Avatar
    Then again, AT&T "tells" everyone a lot of things! 😜 LOL!
    That is true. Very good point. Funny thing is, I have never really had any issues with AT&T until I ordered the iPhone 6 Plus. Even when I preordered my Note 4, I ordered it on on the 14th and had it in my hand on launch day on the 17th. That transaction was an awesome experience. And my previous experiences with them have been just as positive. This iPhone 6 business is just goofy.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    LVMHgirl likes this.
    10-18-2014 09:00 AM
  7. kiwiskittles852's Avatar
    But, you have gotten several different answers from AT&T at this point. How do you know which one is actually correct? They have told you everything except that yours was in a box that fell off the back of the truck and was destroyed.

    When someone doesn't respond well to the truth, people will start lying just to get him or her off the phone/out of the store/off the chat. I've seen this happen in retail stores that I have worked in. If we told the customer the truth (which was sometimes "we don't know"), some customers would become irate. One rep would make up a story that sounded believable, tell it to the customer, the customer would then calm down and leave. Was it right? No, but neither was the customer's reaction to the truth.

    At the end of the day, we don't have our phones. Hearing 20 different stories as to the reason why certainly doesn't make it better.
    That's the thing. I don't know. I still don't know why my phone says so many things. The person never gave me a true explanation as to why it's both been waiting to ship in the next group for 6 weeks and also that att doesn't have possession of it.
    10-18-2014 09:13 AM
  8. catisch's Avatar
    Don't bother calling customer service they are closed today.
    10-18-2014 09:52 AM
  9. 21stNow's Avatar
    Lol. That would have made sense, but I was told 14 days after it has shipped.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    You all are talking about two different things. LVMHGirl is saying that it would be a hassle to buy the Note 4 on October 17th, then return it by October 30th if your iPhone 6 Plus doesn't ship until November 7th.

    My other concern for you is that if you decide to keep your Note 4 and return the iPhone 6 Plus, the line that you ordered the Note 4 on would have to remain active and you would lose the phone number on the line that you had before (the one that the iPhone was ordered on).
    10-18-2014 10:40 AM
  10. doctordwaynewilliams's Avatar
    You all are talking about two different things. LVMHGirl is saying that it would be a hassle to buy the Note 4 on October 17th, then return it by October 30th if your iPhone 6 Plus doesn't ship until November 7th.

    My other concern for you is that if you decide to keep your Note 4 and return the iPhone 6 Plus, the line that you ordered the Note 4 on would have to remain active and you would lose the phone number on the line that you had before (the one that the iPhone was ordered on).
    If my iPhone hasn't shipped by my return window for the Note then it looks like I'm not keeping the iPhone. The iPhone was on a new line as well. one new line will be cancelled and the other will remain open.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    21stNow likes this.
    10-18-2014 10:50 AM
  11. Espo's Avatar
    This sucks, should have just waited but who knew it would be easier to get one in store A MONTH LATER.

    AT&T STATUS UPDATES - iPhone 6 PLUS only-imageuploadedbytapatalk1413646215.546286.jpg
    10-18-2014 11:31 AM
  12. rustymini's Avatar
    Well Kiwi......I canceled my order early this morning thru the chat feature. There was no hassle......she just did it. My eligibility was immediately brought back. So I called Apple and just ordered the same phone-----gold,64 gb,6+ I receive it next month,but a little before AT&T's timeline,and she said I could get it sooner.......but she couldn't guarantee it. I also got Applecare+. I'm happy.......I went to the source.I will continue to come here and see if you got your phone,and others on here.
    10-18-2014 12:25 PM
  13. kiwiskittles852's Avatar
    Well Kiwi......I canceled my order early this morning thru the chat feature. There was no hassle......she just did it. My eligibility was immediately brought back. So I called Apple and just ordered the same phone-----gold,64 gb,6+ I receive it next month,but a little before AT&T's timeline,and she said I could get it sooner.......but she couldn't guarantee it. I also got Applecare+. I'm happy.......I went to the source.I will continue to come here and see if you got your phone,and others on here.
    Glad you could cancel it. I'm keeping an eye on Apple Store and see if it's is available there and see what I can do. I'm afraid to cancel it.
    10-18-2014 12:40 PM
  14. catisch's Avatar
    Went to an ATT store and asked why the website said preparing to ship and.. I was then interrupted by the sales rep. She said that means it is going to ship any day now. I said, no it has been that way since 9/12. And the 877 number says back ordered why is that different than the website? She had no clue. I feel like a mushroom. Kept in the dark and fed B***S***
    10-18-2014 12:55 PM
  15. Hermdroid's Avatar
    I couldn't cancel if I wanted to. Since I bought an iPhone 6 and its past the 14 days. Although I am thinking about selling my MacBook Air since I won a retina. And trade in this 6 for a plus. If my order doesn't come by the first week of the expected delivery date
    10-18-2014 01:04 PM
  16. kiwiskittles852's Avatar
    I couldn't cancel if I wanted to. Since I bought an iPhone 6 and its past the 14 days. Although I am thinking about selling my MacBook Air since I won a retina. And trade in this 6 for a plus. If my order doesn't come by the first week of the expected delivery date
    Oh so not fair! I've always wanted a MacBook.
    10-18-2014 01:54 PM
  17. kiwiskittles852's Avatar
    Went to an ATT store and asked why the website said preparing to ship and.. I was then interrupted by the sales rep. She said that means it is going to ship any day now. I said, no it has been that way since 9/12. And the 877 number says back ordered why is that different than the website? She had no clue. I feel like a mushroom. Kept in the dark and fed B***S***
    If this says anything, I've been getting the exact same answer as well. I have the same problem, online says pending calling says backordered. I ask them why and everyone I ask can't figure it out either. even my guy I ordered with doesn't know why either. So, it's not so much bs that you are getting on that. They are two EXTREMELY different status's. Backorder is that AT&T doesn't have it in their possession and preparing means it's suppose to go out in the next group to be sent out. The only thing I can think of is hat maybe it is actually both. AT&T DOESN"T have it yet but it's suppose to go out in the next group from Apple? I dunno but that wouldn't explain why it's been like that for 6 weeks now.
    catisch likes this.
    10-18-2014 06:28 PM
  18. Jerry5k's Avatar
    How do you reconcile this third one I also get with the other two???
    AT&T STATUS UPDATES - iPhone 6 PLUS only-imageuploadedbyimore-forums1413678970.055994.jpg

    I am going to miss this forum once I get my shipment.
    Just in case I am still not alive when it finally gets here I have included who gets it in my will. ( I am 75 years young).
    10-18-2014 08:42 PM
  19. Dream Lester's Avatar
    Hahaha I stopped by my local AT&T store today while I was at the mall and just pretended to be interested in the 6plus and asked how long it would take me to get it and the guy told me it would take about 3 weeks from today but if I wanted the 128gb that I would get it much sooner because it was in much less demand! I left the store laughing! It really is just laughable at this point!
    catisch likes this.
    10-18-2014 09:29 PM
  20. doctordwaynewilliams's Avatar
    Hahaha I stopped by my local AT&T store today while I was at the mall and just pretended to be interested in the 6plus and asked how long it would take me to get it and the guy told me it would take about 3 weeks from today but if I wanted the 128gb that I would get it much sooner because it was in much less demand! I left the store laughing! It really is just laughable at this point!
    I don't think they really know what to say at this point. It may be best not to call or inquire anymore. It's just going to add more frustration.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    10-18-2014 09:35 PM
  21. kiwiskittles852's Avatar
    How do you reconcile this third one I also get with the other two???
    Click image for larger version. 

Name:	ImageUploadedByiMore Forums1413678970.055994.jpg 
Views:	71 
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ID:	68787

    I am going to miss this forum once I get my shipment.
    Just in case I am still not alive when it finally gets here I have included who gets it in my will. ( I am 75 years young).
    Pending means nothing. It's the most unclear thing they could have as a status.
    10-18-2014 09:55 PM
  22. kiwiskittles852's Avatar
    Hahaha I stopped by my local AT&T store today while I was at the mall and just pretended to be interested in the 6plus and asked how long it would take me to get it and the guy told me it would take about 3 weeks from today but if I wanted the 128gb that I would get it much sooner because it was in much less demand! I left the store laughing! It really is just laughable at this point!
    Omg I so would have busted out laughing! Right now more then half of the people that entered their info on the spreadsheet is at a 128 gb! That or they forget to get the preorders out.... Hm... I don't like that one...
    10-18-2014 09:57 PM
  23. kiwiskittles852's Avatar
    I don't think they really know what to say at this point. It may be best not to call or inquire anymore. It's just going to add more frustration.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    I know I have basically given up. I've gotten no where with anyone. I figured I've waited 6 weeks already. What another 2-3.5 left to go now? I'm well over the half way point so why bother?
    10-18-2014 09:58 PM
  24. doctordwaynewilliams's Avatar
    I know I have basically given up. I've gotten no where with anyone. I figured I've waited 6 weeks already. What another 2-3.5 left to go now? I'm well over the half way point so why bother?
    I feel your pain. I can't wait until all of this is over for you guys.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    kiwiskittles852 likes this.
    10-18-2014 10:00 PM
  25. DebMordecai's Avatar
    So, today I gave up on AT&T. I checked my order status at the AT&T store where I placed my order on 9/12 and was told nothing different about my status, EXCEPT I was told, "At least your order wasn't one that was cancelled." Seriously? Consequently, I cancelled my AT&T order (which was quite the effort - they forgot to remove the "Next" plan at the same time which kept my eligibility from resetting for awhile, necessitating another call from me to find out what was going on) and placed a new order for the same phone through Apple. Will I get this phone sooner? Maybe a little. But I'm dealing with a possible 7 day range instead of 11/9 to 11/27. I placed the order over the phone through Apple sales support, and at the end of the process was given the sales reps direct number as well as other customer service number in case I have any questions in the interim. AT&T could take some lessons.
    10-18-2014 11:59 PM
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