1. DebMordecai's Avatar
    Debmordecai ordered in store. Thanks.

    By the way, I stopped by the store where I ordered today to discuss the email I received soliciting my purchase of a new iPhone 6 plus and that it was "available now". Obviously I wasn't the first one questioning this email, and obviously a phone wasn't "available". When I asked to check the status of my order because the wording in my statuses conflict, I got the (polite) "you'll get it when you get it" answer, and a puzzled look when I mentioned that others have ordered after me and received theirs or have earlier delivery dates. I hoped for, but really didn't expect, anything different.
    10-17-2014 09:11 PM
  2. kiwiskittles852's Avatar
    Debmordecai ordered in store. Thanks.

    By the way, I stopped by the store where I ordered today to discuss the email I received soliciting my purchase of a new iPhone 6 plus and that it was "available now". Obviously I wasn't the first one questioning this email, and obviously a phone wasn't "available". When I asked to check the status of my order because the wording in my statuses conflict, I got the (polite) "you'll get it when you get it" answer, and a puzzled look when I mentioned that others have ordered after me and received theirs or have earlier delivery dates. I hoped for, but really didn't expect, anything different.
    That's okay because when I was chatting online with someone I several times brought up 2 examples of people ordering after me (6 weeks now) and they pretty much dodged it every time or just stated 'it all depends on our inventory and what phone you ordered'.

    And I added it.
    DebMordecai likes this.
    10-17-2014 09:21 PM
  3. catisch's Avatar
    I ordered both online. I am not able to add to the spreadsheet. catisch. Thanks
    10-17-2014 09:43 PM
  4. kiwiskittles852's Avatar
    I ordered both online. I am not able to add to the spreadsheet. catisch. Thanks
    that's alright. I added the info. Thank you
    catisch likes this.
    10-17-2014 09:53 PM
  5. Raptor007's Avatar
    Originally my phone was ordered back on 9-18 and was scheduled to ship between 10-30 to 11-10 well today I got an email saying my order had shipped and will arrive on Tuesday, kinda sucks it shipped on a Friday so I have to wait until Tuesday but still its on its way.

    Mine was a 128GB Gold AT&T 6+ so for those waiting, things are looking up.
    10-17-2014 09:57 PM
  6. Raptor007's Avatar
    I wonder who is actually more to blame, AT&T or Apple??
    I put the blame on Apple and NOT AT&T. Apple has the control over the inventory, mfg process and what colors, configurations etc that are built. They underestimated the demand for the 6+ just like they over estimated the demand for the plastic POS 5C they made. Face it Apple biffed this one big time and will push stock to their stores over the carriers every time.

    Fortunately my 9-18 order shipped and is on its way and I called into AT&T tonight to ask a question about my order and the rep would SHUT UP and let me ask a very simple question. I wanted to know when will AT&T actually charge my card for the phone shipment since they shipped it without actually charging me. Seems pretty simple, but she kept going on about lead times and the ship dates are estimates etc,. I finally had to say please let me ask my question since my phone is already shipped.
    21stNow and jimnbren like this.
    10-17-2014 10:01 PM
  7. Dream Lester's Avatar
    Originally my phone was ordered back on 9-18 and was scheduled to ship between 10-30 to 11-10 well today I got an email saying my order had shipped and will arrive on Tuesday, kinda sucks it shipped on a Friday so I have to wait until Tuesday but still its on its way.

    Mine was a 128GB Gold AT&T 6+ so for those waiting, things are looking up.
    I'm happy for you but ticked because I should have my phone in my hand!
    10-17-2014 10:15 PM
  8. 21stNow's Avatar
    I put the blame on Apple and NOT AT&T. Apple has the control over the inventory, mfg process and what colors, configurations etc that are built. They underestimated the demand for the 6+ just like they over estimated the demand for the plastic POS 5C they made. Face it Apple biffed this one big time and will push stock to their stores over the carriers every time.

    Fortunately my 9-18 order shipped and is on its way and I called into AT&T tonight to ask a question about my order and the rep would SHUT UP and let me ask a very simple question. I wanted to know when will AT&T actually charge my card for the phone shipment since they shipped it without actually charging me. Seems pretty simple, but she kept going on about lead times and the ship dates are estimates etc,. I finally had to say please let me ask my question since my phone is already shipped.
    It will probably show up the next business day. When I got my iPhone 4 in 2010, I had my phone in hand before my card was charged. The iPhone 4 shipped right before a holiday weekend (4th of July), so there was some lag in the charge hitting my bank account. Trust me, I know the "pain" of a phone shipping then taking almost a week to get to you because of a weekend and a holiday!
    10-17-2014 10:16 PM
  9. jayk82's Avatar
    I put the blame on Apple and NOT AT&T. Apple has the control over the inventory, mfg process and what colors, configurations etc that are built. They underestimated the demand for the 6+ just like they over estimated the demand for the plastic POS 5C they made. Face it Apple biffed this one big time and will push stock to their stores over the carriers every time.

    Fortunately my 9-18 order shipped and is on its way and I called into AT&T tonight to ask a question about my order and the rep would SHUT UP and let me ask a very simple question. I wanted to know when will AT&T actually charge my card for the phone shipment since they shipped it without actually charging me. Seems pretty simple, but she kept going on about lead times and the ship dates are estimates etc,. I finally had to say please let me ask my question since my phone is already shipped.
    This whole thing is weird. My card was charged immediately.
    10-17-2014 10:17 PM
  10. 21stNow's Avatar
    This whole thing is weird. My card was charged immediately.
    That should have just been a hold and not an actual charge. Are you saying that it didn't drop off after about three days?
    10-17-2014 10:18 PM
  11. Dream Lester's Avatar
    Kiwi, i ordered online if you want to add that to my entry
    10-17-2014 10:25 PM
  12. kiwiskittles852's Avatar
    I'm happy for you but ticked because I should have my phone in my hand!
    Well they make the 3rd person today to have their phone shipped... Part of me wants to STOP coming to this forum because I'm tired of seeing people who ordered after me get theirs. It's pissing me off.
    10-17-2014 10:25 PM
  13. kiwiskittles852's Avatar
    Kiwi, i ordered online if you want to add that to my entry
    I have added it. thank you
    10-17-2014 10:28 PM
  14. jayk82's Avatar
    That should have just been a hold and not an actual charge. Are you saying that it didn't drop off after about three days?
    Nope. It was a charge of $533 back on October 10th. Weird.
    10-17-2014 10:31 PM
  15. LVMHgirl's Avatar
    I then told them about Apple having them in stores and they tried to get me to cancel my order and place one at Apple.....
    Did they actually give you the option to cancel?
    10-18-2014 04:08 AM
  16. catisch's Avatar
    I order the exact phone on the 12th I got dates 11/9 - 11/27 and it is back order. It just doesn't make sense. Glad you are getting yours. Have fun.
    10-18-2014 04:19 AM
  17. kiwiskittles852's Avatar
    Did they actually give you the option to cancel?
    Yup. That makes two times now that they have
    10-18-2014 06:32 AM
  18. doctordwaynewilliams's Avatar
    Yup. That makes two times now that they have
    I wish that they would give me the option to cancel. I would cancel my order in a heartbeat.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    10-18-2014 07:12 AM
  19. kiwiskittles852's Avatar
    I wish that they would give me the option to cancel. I would cancel my order in a heartbeat.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    **** them off big time and they'll ask you if you would rather cancel then keep your order.
    10-18-2014 07:23 AM
  20. doctordwaynewilliams's Avatar
    **** them off big time and they'll ask you if you would rather cancel then keep your order.
    Ha. That's the thing. I try to be nice to them no matter what. I really feel those guys have a thankless job. It's not their fault I don't have my phone. I can't imagine being them and not really having any answers for people because the company they work for hasn't supplied them with the information they need to answer those questions concerning mistakes that said company has made. It has to be torture for them.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    21stNow likes this.
    10-18-2014 07:29 AM
  21. kiwiskittles852's Avatar
    Ha. That's the thing. I try to be nice to them no matter what. I really feel those guys have a thankless job. It's not their fault I don't have my phone. I can't imagine being them and not really having any answers for people because the company they work for hasn't supplied them with the information they need to answer those questions concerning mistakes that said company has made. It has to be torture for them.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    They do actually have some answers. And with me it took pissing off the person to get anything other then 'we have trying to get them all out as soon as possible' or not are shipping them out in the order they are ordered'. Which I found out is wrong.
    10-18-2014 07:32 AM
  22. LVMHgirl's Avatar
    I wish that they would give me the option to cancel. I would cancel my order in a heartbeat.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    Exactly. I think that's one of the main issues for most of the people still waiting - that they can't cancel and that their accounts are tied to that order.

    Doctor Dwayne, did you have to pay full retail for your Note 4? Just curious how they handled that since your iPhone order is still active.
    10-18-2014 07:48 AM
  23. doctordwaynewilliams's Avatar
    Exactly. I think that's one of the main issues for most of the people still waiting - that they can't cancel and that their accounts are tied to that order.

    Doctor Dwayne, did you have to pay full retail for your Note 4? Just curious how they handled that since your iPhone order is still active.
    I just added a line with the intention of returning the phone that I didn't want.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    10-18-2014 07:50 AM
  24. doctordwaynewilliams's Avatar
    I was thinking that was the other option but what happens if the iPhone on order doesn't get here in 14 days? I hope you won't be stuck keeping and paying for both lines? Again, just curious because you had an existing number/account with AT&T.

    [When this happened to us way back with the 4S (rep lied and promised us phones in hand on launch day if we pre-ordered with him in store the week prior and AT&T refused to let us cancel the pre-orders after we got the emails with our much-later ship dates) we were brand new to AT&T (and iPhone) and ordered the phone on new contracts with temp numbers anyway so when we found iPhones available elsewhere on launch day, we went into the store and threatened to walk and just cancel the order when they arrived, two phones "magically" appeared in stock for us and they had us open two additional new contracts/numbers on our account.

    When the original order for the first phones arrived (luckily we had them sent to the store so there were no additional issues), we had to go in as if we were picking them up, acknowledge receipt and then they opened the boxes to activate the phones (strange, I know) and then turned around and processed the return and cancellations of those contracts. (Again, these were temp numbers so the activation and cancellations didn't affect anything.)

    It was only after all the orders and cancellations were sorted and the charges were refunded on our credit cards that we ported our numbers to our iPhones and cancelled our service with our old carrier.]
    If I don't like the note 4, I can just return it within the 14 day window and continue to wait for my iPhone 6 Plus. If I get the plus while within the 14 day window, I can compare the two and make a choice. Or if I like the Note 4, I can just return the plus when it arrives. I won't be stuck paying for two lines.

    Written from the mighty pen of my Samsung Galaxy Note 4!
    10-18-2014 08:28 AM
  25. 21stNow's Avatar
    They do actually have some answers. And with me it took pissing off the person to get anything other then 'we have trying to get them all out as soon as possible' or not are shipping them out in the order they are ordered'. Which I found out is wrong.
    But, you have gotten several different answers from AT&T at this point. How do you know which one is actually correct? They have told you everything except that yours was in a box that fell off the back of the truck and was destroyed.

    When someone doesn't respond well to the truth, people will start lying just to get him or her off the phone/out of the store/off the chat. I've seen this happen in retail stores that I have worked in. If we told the customer the truth (which was sometimes "we don't know"), some customers would become irate. One rep would make up a story that sounded believable, tell it to the customer, the customer would then calm down and leave. Was it right? No, but neither was the customer's reaction to the truth.

    At the end of the day, we don't have our phones. Hearing 20 different stories as to the reason why certainly doesn't make it better.
    10-18-2014 08:34 AM
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