1. iMore Question's Avatar
    My boss is in her 70's and received a Iphone 5 S, secondhand. However she says it doesn't want to charge. She haven't got her sim card in the phone as yet, and was wondering if that might be the reason for the phone not charging?
    04-19-2016 08:52 AM
  2. pkcable's Avatar
    Couple of questions. Have you tried a different cord? Have you plugged the cable in to a PC or Mac as well as the wall to see if it will charge? Have you tried a hard reboot of the phone? That is pressing the home button and power button at the same time for 10 seconds until the apple logo appears. Still not working?
    firedept10 likes this.
    04-19-2016 09:36 AM
  3. firedept10's Avatar
    Try everything as noted above by pkcable and if those suggestions do not work, then I would make an appointment to take it in and have it looked at. Could need a new battery.
    pkcable likes this.
    04-19-2016 09:54 AM
  4. Ledsteplin's Avatar
    The SIM card has no bearing on charging.
    pkcable likes this.
    04-19-2016 10:43 AM

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