1. iMore Question's Avatar
    Help... I just updated my iPhone. I forgot the password for my Apple ID email address. After several tries my phone said I could not use my Apple ID email address to unlock the phone. I went to my Apple ID account and changed my email address and password. It still will not let me into my phone.

    When I check devices on my Apple ID account, my iPhone is not there.. Can someone please assist!

    Thanks
    03-23-2016 08:55 PM
  2. Rob Phillips's Avatar
    Welcome to iMore! You'll need to erase your device and restore. The steps are detailed in the link.
    https://support.apple.com/en-us/HT204306
    I'm hoping that changing your email address doesn't mess things up for you. Your iPhone has your old email address stored in it.
    03-23-2016 09:19 PM
  3. Honey Beagle's Avatar
    Also you can go to the Apple Store should get help there. I had a iPhone 4 that had an iCloud lock on it. Since I purchased the phone on ebay I was nit the original owner. Apple could not help me with that. But, since you own the phone you should be fine.
    03-23-2016 11:25 PM

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