1. iMore Question's Avatar
    Help... I just updated my iPhone. I forgot the password for my Apple ID email address. After several tries my phone said I could not use my Apple ID email address to unlock the phone. I went to my Apple ID account and changed my email address and password. It still will not let me into my phone.

    When I check devices on my Apple ID account, my iPhone is not there.. Can someone please assist!

    03-23-2016 08:55 PM
  2. Rob Phillips's Avatar
    Welcome to iMore! You'll need to erase your device and restore. The steps are detailed in the link.
    I'm hoping that changing your email address doesn't mess things up for you. Your iPhone has your old email address stored in it.
    03-23-2016 09:19 PM
  3. Honey Beagle's Avatar
    Also you can go to the Apple Store should get help there. I had a iPhone 4 that had an iCloud lock on it. Since I purchased the phone on ebay I was nit the original owner. Apple could not help me with that. But, since you own the phone you should be fine.
    03-23-2016 11:25 PM

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