1. iMore Question's Avatar
    I got a new asus laptop for Christmas and it has windows 8.1 on it but I wanted to download Spotify and multiple other apps onto the laptop from my iPhone 5c, but it wont show up on the updated new iTunes on my laptop I don't know why. Help? I have tried putting the USB in a different port and the iPhone is fully charged and turns on fine but it wont connect to the pc what is wrong with it?
    12-26-2015 03:19 PM
  2. Ariel Babalao's Avatar
    That's strange. Try to disable firewall and or any antivirus, then reboot the computer and the iPhone and see if it helps, another setting you can turn down is the UAC, simply type UAC in the search bar of the start window, then drag the bar bellow and reboot the computer.
    I'm pretty certain that it have something to do with security on the computer which is not allowing iTunes to read your iPhone when connected.
    12-26-2015 03:25 PM
  3. philly5's Avatar
    Does the iPhone recognize the charging cable when it's plugged into a wall connector? I agree this is probably a Windows 8 issue, I'd try and plug it into a non-Windows 8/8.1 PC and see if the issue remains, this could isolate the problem for you.
    01-03-2016 05:12 PM

Similar Threads

  1. How to connect external mic to iPhone 6s Plus
    By sameeraol in forum iPhone 6s Plus
    Replies: 2
    Last Post: 03-14-2016, 04:38 PM
  2. How can I unlock a UK NEW iPhone 5s for international use?
    By iMore Question in forum iPhone 5s
    Replies: 3
    Last Post: 01-15-2016, 05:30 AM
  3. How to check which chip I have?
    By latinking91 in forum iPhone 6s
    Replies: 44
    Last Post: 01-04-2016, 10:44 AM
  4. How do I connect external mic for iPhone 6s Plus
    By sameeraol in forum Ask a Question
    Replies: 1
    Last Post: 12-26-2015, 02:34 PM
  5. Replies: 1
    Last Post: 12-26-2015, 01:24 PM