1. jr_das's Avatar
    Recently recieved a iphone 5s as a present
    it is running ios 9.1

    Phone runs perfectly fine apart from after ive locked the phone.

    When unlocking the phone using fingerprint or keycode the touch screen becomes unresponsive, i have to press the sleep/wake button again dimming the screen then a third time, then i can finally unlock the phone using fingerprint or key code

    I have restored the phone through device and itunes
    updated os to 9.2 then back down to 9.1
    still no luck?!

    ive done alot research and im guessing it may be a possible firmware/app issue? maybe a apple app? Apple hasnt helped me much soo please help!!!


    thanks!
    12-13-2015 01:01 PM
  2. Just_Me_D's Avatar
    Restore the device and then set it up "as new".
    12-13-2015 01:56 PM
  3. jr_das's Avatar
    I've done that, no luck??
    12-13-2015 02:21 PM
  4. KilobaiD's Avatar
    Have you tried hard reset? Before you restored ur iphone.
    12-17-2015 03:02 AM

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