1. lackster2's Avatar
    Question:
    My iPhone 5s has been nothing but problems since I got it 1 1/2 years ago. Time to move on?

    Answer:
    What are you, a MASOCHIST? Of course it's time to move on after such an experience! The Horror! The Horror!
    09-02-2015 10:26 PM
  2. Evilguppy's Avatar
    Ok, I've had my ups and downs with Apple, so I'll just say this:

    Up until IOS7, I was happy with iPhones, though back then I wasn't using smartphones to their full potential.
    IOS7 destroyed my phone and my iPad, and I did experience some pretty lousy CS. They weren't rude, but they clearly couldn't fix the problem and made no offer to replace my devices (iPad 4 and iPhone 5, at the time)
    When I came back in and was told I was "using the devices wrong", I jumped ship.

    I went to Samsung.
    Oh how I loved the bells and whistles! And Jellybean OS, so sweet.
    Until that Kitkat update...
    I kept refusing the prompts and woke up one morning with Kitkat fully installed, my phone (Note 3) crippled beyond recognition.

    After paying full price for the phone, it was mine to use as I pleased and Samsung basically vandalized my device and they were quite rude when I contacted them for help.

    So eventually, I got an iPad and after that an iPhone 6.
    And it's been smooth sailing eversince.
    If I have any issue that I can't fix by asking here, I go to the Genius bar and they always always fix it.
    I call them, they stay on the phone with me until I'm satisfied.

    So I don't deny that the OP may have had some bad luck in dealing with Apple, BUT...
    I would go to a different location genius bar before throwing in the towel. Precisely because I've experienced Samsung, LOL.
    09-02-2015 10:47 PM
  3. Evilguppy's Avatar
    I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

    I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.
    Oh about reliability... You won't find it with Samsung, just wait until that next software update, LOL.
    If you really want Android, go with Nexus.
    At least it's made for Android, you're less likely to run into problems.
    But Samsung? LOL.
    09-02-2015 10:49 PM
  4. Ledsteplin's Avatar
    I never had any issues with the 5s. I recently just upgraded to the 6 and I had the most difficult time trading it in at the store because it was reliable a phone unlike the Android phones I had in the past and I didn't want to part ways with it. The only reason why I upgraded was because the memory was insufficient (Went from 16 to 64 GB).
    Storage. Memory is RAM.
    09-02-2015 11:06 PM
  5. Septembersrain's Avatar
    I had no trouble with the 5s. I've had a couple minor issues with the 6. I think the 6s will be amazing.

    If you want to buy Samsung, go for it. I've got a Note 3 and it's incredible.

    Just keep in mind this forum isn't working for Apple. We're not their eyes and ears. We are however, a great group of people who love Apple technology.

    Some of us here may try everything like I do, some may only buy Apple. Either way, if the 5s wasn't for you, it's always your decision to exercise the freedom of choice.


    Sent from my iPhone 6 using Tapatalk!
    09-03-2015 12:27 AM
  6. BigES's Avatar
    From the limited information you gave us, I think you are/were experiencing cellular provider problems. Dropped calls and slow data are not typically the iPhone's fault but are a result of the quality of cellular service in the area where you are using your phone. Perhaps if you switch to a more reliable service provider the iPhone would work better
    09-03-2015 09:46 AM
  7. Not Quite Right's Avatar
    A troll is a is a troll is a troll ...
    My iPhone 5s has been nothing but problems since I got it 1 1/2 years ago. Time to move on?-mrw-i-see-obvious-troll_o_3798549.jpg
    09-03-2015 12:11 PM
  8. kerok's Avatar
    Personally, I have had problems with my iPhone 5s twice:

    1. Wouldn't complete bootup, and irregularities of the rendering of the startup apple screen at 1 year. Drove 75 miles to Apple Store, walked out 10 minutes later with an apparently new 5S. Quickly restored from iCloud and on my way...

    2. That one began having charging issues (kept saying Apple charger and cable were "unsupported accessories"). It also ran hot, even after a restore and with only the Springboard running. Taken to a close Apple Authorized Center for repair/replacement (T.D. Curran). After 10 minutes in the back they told me they would have a replacement in the morning... And they did.

    Each time I simply walked in, stated the problem and what I had attempted as a fix and the results. I wasn't pushy, rude or demanding. Each time I was given excellent service and a new phone.

    Now to my complaint: Hmmm... Nope. No complaints here.
    09-03-2015 05:36 PM
  9. Greg Jaskiewicz's Avatar
    Never had any issues with few 5Ss I got (I'm a developer).
    In my experience Genius bar folks have always been brilliant and fair to me. Granted, I live in the UK, not US, but standards should be similar all over.

    I know folks who go to Apple and aggravate their laments to get response. I'm polite, nice and honest. I still get good and fair treatment.
    If you've been using it for 1.5 years - it's obviously not that bad. Anytime I had serious issue, I got it resolved it quickly.

    You're either a troll or someone who's unable to stand for themselves. If latter, grow some balls and be more assertive. There's materials on youtube and web that can help you with those, forums, and stuff. In the case of former - Do I have to say it?
    09-04-2015 05:45 AM
  10. metalchick719's Avatar
    I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

    I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.
    Really? You got your iPhone 5S a year and a half ago and it's given you "nothing but problems since?" And why didn't you exchange it as soon as it first gave you problems?

    Yeah... You're obviously trolling, especially considering your second paragraph. GTFO.
    Not Quite Right likes this.
    09-04-2015 10:14 AM
  11. Larry Cook1's Avatar
    If you all notice, once he was challenged he never said another word. Usual troll characteristic.

    Posted via the iMore App for Android
    09-25-2015 09:52 PM
36 12

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