1. Kellyjxmes's Avatar
    I bought an iPhone 5S from Boost Mobile in November of 2014 and after about 2 weeks the home button started to get harder to press and was making this incredibly loud and crunchy sound. It tends to happen the most when I have set the phone down and it hasn't been in use for awhile or when the phone itself is a little cold. I made an appointment to the Genius Bar to see what they can do for me but I was just wondering if anyone could tell me what it might be or what they will do at the Genius Bar to fix my problem. Do you think they will be able to fix it, or will they have me send it in for service? They said on the phone that if they can't fix it in store that they would have to send me a box and ship it to them to look at more. Couldn't they just give me a referb in store? Or do they not carry the different carriers like Boost?
    03-10-2015 03:09 PM
  2. kch50428's Avatar
    It's under warranty... so if the GeniusBar determines an issue - you'll get warranty exchange.
    Kellyjxmes likes this.
    03-10-2015 03:12 PM
  3. ajl's Avatar
    My iPhone 5s was the same way. It got better over time, a little annoying but didn't affect functionality at all

    Sent from my iPhone using Tapatalk
    03-10-2015 03:14 PM
  4. Kellyjxmes's Avatar
    It's under warranty... so if the GeniusBar determines an issue - you'll get warranty exchange.
    So do you think that I will get a new phone that same day? Or will I have to send it in to them? The phone is on Boost so I don't know if it works any different
    03-10-2015 03:39 PM
  5. IAmSixNine's Avatar
    Sounds like maybe you got make up or dust or debris in it. It happens. Ive cleaned customers phones with a toothbrush or small paint brush and 99.9% pure isopropyl alcohol .. use plenty of it and brush away.. Or as others have stated hit an apple store or find a repair shop locally that will do it.
    03-10-2015 04:36 PM
  6. kazp3r17's Avatar
    Mine did that after having it for 6 months I just pug a little alcohol on my finger tip and pressed down thr home button a few times

    Sent from my iPhone 6 Space~G using Tapatalk
    03-10-2015 05:24 PM
  7. Kellyjxmes's Avatar
    I've tried the alcohol thing and it doesn't do anything to the device. It literally sounds like a huge crack and crunch when I press it dow. I'm going into the Apple Store on Saturday to see if they can either fix it, or replace it. I mean I'd rather just them replace it, but I don't know if thats going to happen.
    03-10-2015 09:39 PM

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