1. seanxwong's Avatar
    i had bought a Mophie Juice Pack Air on eBay one week before. the first day it worked okay when my iPhone 5s battery drained down and I switched Mophie on. the second day it couldn't recharge my iPhone somehow, the iphone kept stopping and starting itself. does anyone have the sad experience?
    01-10-2015 11:30 AM
  2. kch50428's Avatar
    01-10-2015 11:48 AM
  3. ThePinkChameleon's Avatar
    i had bought a Mophie Juice Pack Air on eBay one week before. the first day it worked okay when my iPhone 5s battery drained down and I switched Mophie on. the second day it couldn't recharge my iPhone somehow, the iphone kept stopping and starting itself. does anyone have the sad experience?
    I've been using Mophies since my 4S and have never had this issue. Unfortunately, buying them off eBay or Amazon, you never know if your getting an authentic Mophie. I always purchase directly from the Mophie website or at a BestBuy.

    Kch has provided a support link for you to trouble shoot. Hopefully you'll be able to resolve the issue your having.

    Just as some added advice for the future, if you buy another Mophie, get one from the website itself.
    01-10-2015 12:06 PM
  4. iPhone519's Avatar
    Did you make sure to recharge the Mophie case itself? Click the button at the back to see what its batter is like
    01-10-2015 11:29 PM

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