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  1. Madrab's Avatar
    Iphone 5s crashed with a vivid blue screen and then locked, wouldn't do anything. Managed to get it connected to iTunes and run a restore under every mode including DFU. it keeps failing the restore with an unknown error (40). Done all the usual, cables fine (brand new), no machine issue with network or AV but it still fails to restore.
    The update error log's last lines are - Restore completed, status:40
    [19:14:05.0031] Failure Description:
    [19:14:05.0031] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 40
    [19:14:05.0031] Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 40 - Failed to handle message type StatusMsg)
    [19:14:05.0031] Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 40 - storage device did not become available)

    Hope someone can shed light on this

    01-06-2015 02:42 PM
  2. kch50428's Avatar
    Sounds like something an AppleGenius bar needs to have a look at...
    01-06-2015 02:50 PM
  3. Madrab's Avatar
    Would love to go to a genius bar but it's 3 hours away and not really an easy option ergo thought about asking on here.

    Thanks anyway
    01-06-2015 03:26 PM
  4. warcraftWidow's Avatar
    Sounds like you did everything you could.
    Is it still under warranty? Even if not, have you tried calling Apple to see if they can help you over the phone?
    01-06-2015 03:30 PM
  5. kch50428's Avatar
    Is there an Apple Authorised repair center near you?
    Last edited by kch50428; 01-06-2015 at 05:00 PM.
    01-06-2015 03:31 PM
  6. Ledsteplin's Avatar
    Had anyone worked on it? It sounds like something has penetrated the motherboard. Like a screw or something. That would cause the blue screen of death. If it's never been taken apart, then it's something else.

    Sent from CrapaTalk on my ancient but trustworthy iPhone 5.
    01-06-2015 04:56 PM

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