1. rutica's Avatar
    Hi

    My dad has an iPhone 5s. He assigned photos to his contacts. But when a contact calls him, their picture doesn't appear on the screen.

    Anyone have any troubleshooting tips for him to try?

    Thanks!
    01-04-2015 09:31 PM
  2. zerog46's Avatar
    Have you tried restarting the phone? Hold in both buttons until the Apple logo comes up.
    01-04-2015 10:52 PM
  3. rutica's Avatar
    thanks for writing.

    He restarted his phone by pressing and holding the top button and then dragging the slider to power off.

    But it didn't help his problem.
    01-05-2015 12:28 PM
  4. HankAZ's Avatar
    thanks for writing.

    He restarted his phone by pressing and holding the top button and then dragging the slider to power off.

    But it didn't help his problem.
    That’s NOT what zero46 said. Hold BOTH buttons down until you see the Apple logo, then release both buttons. That will restart the phone.
    01-05-2015 01:40 PM
  5. rutica's Avatar
    Thanks everyone and thanks for the clarification regarding powering off and resetting a phone. I hadn't been aware there was a difference. You learn something new every day.

    So he pressed and held the home and power button until the apple logo appeared to reset his phone. But it didn't change anything.

    My dad had added photos to many of his contacts. But today, when he went to look at his contacts, the photos were gone! He knows he pressed 'done' after adding the photos, so he's not sure what happened. But that is why the photos weren't appearing when someone called him--because there were no photos there! Lol.

    He re-added a photo and we tested it and it works now.

    Has anyone ever heard of photos disappearing from the contacts list?

    Thanks again!
    01-07-2015 10:32 PM

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