1. Debra Smith1's Avatar
    I have a password and a fingerprint. I have to put in the password on occasion when my fingerprint does not work. I have forgotten my password because I just had to change it.
    12-09-2014 12:40 AM
  2. Ledsteplin's Avatar
    Hi Debra! Why did you have to change your passcode? Regardless, unless you remember the passcode, there's not much you can do that's simple. It's a security feature to keep thieves from stealing the phones. Here's some help from Apple on how to fix your problem. You will need to remember your Apple ID.
    http://support.apple.com/en-us/HT1212


    Sent from my ancient but trustworthy iPhone 5.
    12-09-2014 06:41 PM

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