Apple Care problems

polo2883

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Oct 19, 2011
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So I checking on how many months of warranty was left on my wife 5s apple care plus. I get a message that the device is invalid since it was replaced.

I called Apple and after speaking with 3 people and verifying lots of information we find out that the phone was swapped on 5/25/14 in Palo Alto. But we live in NY.

Looks like someone fat fingered the serial and now I am waiting on Apple to correct the issue. The senior representative stated it could take some time since their are having problems with the iPhone 6 and its launch.

Has anyone else experienced this before?
 

BreakingKayfabe

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Sep 12, 2008
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Even if it was swapped once, it doesn't mean it should be out of warranty anyway. Something is screwed up in there but hopefully they'll accommodate you quickly.
 

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