1. ctl904's Avatar
    I was experiencing some unexplainable touchscreen failures on my phone so after doing the standard resets and whatnot to no avail, I called into verizon to start the warranty claim process. We get to the end and the rep explains to me that warranty replacements are refurbished devices (I was already aware and it almost kept me from even calling) but that Apple does not give verizon refurbed iPhones, so my replacement would be a brand new 5s. I was shocked and told him I was fine with that haha. Basically, I was wondering of anyone on here can either confirm or deny this? I tend to take just about anything from a VZW service rep with a grain of salt. The phone arrived to me with 7.0.4 on it if it helps.
    05-29-2014 01:39 PM
  2. kch50428's Avatar
    Verizon uses refrubs wherever possible - but in some instances, if they have no refrubs in stock, they will replace with a new device in warranty replacement situations. Your situation is not unheard of....
    05-29-2014 01:53 PM
  3. pr1nce's Avatar
    I've never received an Apple replacement from Verizon. I have received other replacement phones from VZW and they were always refurbs. Good luck.
    05-29-2014 02:15 PM
  4. SwitchBeach's Avatar
    Since it sounds like you already received the phone, was it refurbished or was it brand new?
    05-29-2014 06:51 PM
  5. ctl904's Avatar
    Since it sounds like you already received the phone, was it refurbished or was it brand new?
    To the best of my knowledge it is new, however it arrived packaged just like the typical refurbs- in the cardboard sleeve, no other components, and had 7.0.4 on it. So I was just wondering if anyone in the forums could confirm that Apple does indeed not provide VZW with refurbed iPhones.
    05-29-2014 07:43 PM
  6. zerog46's Avatar
    I'm almost positive they are refurbs. I usually go right to apple but we had a work phone go down and VZW replaced it. I think not was a refurb. Came in the same container as you stated above.
    05-29-2014 11:22 PM
  7. Garz's Avatar
    Carriers are typically refurbished but the ones at Apple store are new units just in a different box for replacement.
    05-29-2014 11:38 PM
  8. boovish's Avatar
    My dads iPhone 5's power button wouldn't work right out of the box, and since it was literally the day that it was released, they sent him a new one
    05-31-2014 07:52 AM

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