1. jtb79's Avatar
    I have a barely over a month old iPhone 5s and this afternoon the sound has quit working unless the headphones are plugged in. The weird thing is I can go to ring tones and select one and the sample will play but not alert tones and the phone rings when charging. Everything is normal when headphones are in. I tied a reset and that didn't work. Any ideas or suggestions??
    Last edited by jtb79; 04-14-2014 at 08:33 PM.
    04-14-2014 08:14 PM
  2. rdiddy_25's Avatar
    I know this sounds stupid but make sure the volume is turned up on the sides.
    04-14-2014 08:46 PM
  3. jtb79's Avatar
    It is. I'm looking for any solution trying to avoid a replacement device.


    Sent from my iPhone using iMore Forums
    04-14-2014 08:57 PM
  4. i7guy's Avatar
    In sounds in settings, check ringers and alerts...look at the slider and check the position.


    Sent from my iPhone using iMore Forums mobile app
    04-16-2014 12:17 AM
  5. Just_Me_D's Avatar
    I have a barely over a month old iPhone 5s and this afternoon the sound has quit working unless the headphones are plugged in. The weird thing is I can go to ring tones and select one and the sample will play but not alert tones and the phone rings when charging. Everything is normal when headphones are in. I tied a reset and that didn't work. Any ideas or suggestions??
    Barely a month old? Dude, if everything checks out as indicated by the other members, you need to take that device to the nearest Apple Store and get another one. Anyway, try inserting and removing the earphone jack a few times.
    04-16-2014 08:20 AM
  6. BreakingKayfabe's Avatar
    Sounds like there is dust inside the earphone jack. If D's suggestion doesn't work, try to clean it out with compressed air. If it doesn't work, take it back.
    Just_Me_D likes this.
    04-16-2014 01:54 PM
  7. Almeuit's Avatar
    Barely a month old? Dude, if everything checks out as indicated by the other members, you need to take that device to the nearest Apple Store and get another one. Anyway, try inserting and removing the earphone jack a few times.
    What he said :P.

    Sent from my T-Mobile Note 3 using iMore Forums.
    04-16-2014 01:54 PM
  8. jtb79's Avatar
    Sounds like there is dust inside the earphone jack. If D's suggestion doesn't work, try to clean it out with compressed air. If it doesn't work, take it back.
    That was all it took

    Posted via the Android iMore App!
    BreakingKayfabe and Just_Me_D like this.
    04-16-2014 05:55 PM
  9. rdiddy_25's Avatar
    glad you got it sorted out! Enjoy
    04-16-2014 06:17 PM
  10. iOS Gravity's Avatar
    Enjoy your iPhone 5S.
    04-16-2014 06:47 PM

Similar Threads

  1. Push notifications on iOS imore forums app not working
    By MrMars in forum Ask a Question
    Replies: 14
    Last Post: 01-05-2016, 07:52 AM
  2. iPhone 5: Random Resprings and Safe Mode Crashes
    By cloudyday12 in forum Jailbreaking, Unlocking, Hacks, Themes & Mods
    Replies: 10
    Last Post: 04-24-2014, 06:58 AM
  3. I'm making my way back!
    By mynameis in forum General Apple News & Discussion
    Replies: 9
    Last Post: 04-16-2014, 02:25 PM
  4. Replies: 1
    Last Post: 04-16-2014, 04:09 AM
LINK TO POST COPIED TO CLIPBOARD