1. krislyn87348196's Avatar
    I made a backup for my new iPhone 5s at first with iTunes and after that I did not have Touch ID in settings anymore. So I restore factory settings and made backup with iCloud. But again, no Fingerprint, just Passcode Lock. I reset my phone again and wanted to do all settings my manually but still no Touch ID in menu. Old phone was iPhone 4s. Can anyone help me? How can I restore Touch ID?
    02-12-2014 12:03 PM
  2. serglb's Avatar
    It's not something that can be restored. It's apart of the phone.


    Sent from my Black iPhone 5S using Tapatalk 😊
    02-12-2014 12:05 PM
  3. kataran's Avatar
    First of all Welcome to iMore

    Doing a simple backup doesn't change anything on your device

    You bought a new iPhone the 5S correct?

    You state you can't find Touch ID but you had it before you backed up?


    Assuming your looking under Settings>General you should see Touch ID &Passcode there should be no reason it's not there


    Sent from my iPhone 5s Gold 64GB
    02-12-2014 12:30 PM
  4. krislyn87348196's Avatar
    It was there before I backed up but could not set up it when I started my phone. Just told me that it is not working at now and try it later
    02-12-2014 01:14 PM
  5. EmceeGeek's Avatar
    It was there before I backed up but could not set up it when I started my phone. Just told me that it is not working at now and try it later
    Welcome to iMore

    You did go under settings to set it up again?


    Sent from my [Gold] iPhone 5S
    02-12-2014 08:45 PM
  6. krislyn87348196's Avatar
    I can not set it up...I do not find any Touch ID from settings. Like I have not had it.
    02-13-2014 03:55 AM
  7. EmceeGeek's Avatar
    Have you reset your phone yet? You might have to restore it again.
    02-13-2014 11:51 AM
  8. Jaguarr40's Avatar
    You have to initiate or turn on the passcode lock before you have access to the Touch ID because the passcode comes on immediatly to lock the phone. Once you turn that on and set your passcode whether you choose simple or a longer or harder passcode, This should then allow you access to touch ID I am not mistaken.

    Read this first as I stated and then I would reecommend reading the entire section to best understand it.

    iPhone 5s: Using Touch ID



    Setting up Touch ID

    You can set up Touch ID in iOS Setup Assistant or by tapping Settings > General > Touch ID & Passcode > Touch ID. To configure Touch ID, you must first set up a passcode. Touch ID is designed to minimize the input of your passcode, but your passcode will be needed for additional security validation, such as enrolling new fingerprints.
    Use these steps to enroll your fingerprint:

    1. Ensure that the Home button and your finger are clean and dry.
    2. Hold the iPhone as you normally would when touching the Home button.
    3. Touch your finger to the Home button and hold it there until you feel a quick vibration or until you are asked to lift your finger.

    If you read the bolded print It states exactly what I thought and wrote, This should do it for you.
    BreakingKayfabe likes this.
    02-13-2014 09:42 PM
  9. Jaguarr40's Avatar
    First of all Welcome to iMore

    Doing a simple backup doesn't change anything on your device

    You bought a new iPhone the 5S correct?

    You state you can't find Touch ID but you had it before you backed up?


    Assuming your looking under Settings>General you should see Touch ID &Passcode there should be no reason it's not there


    Sent from my iPhone 5s Gold 64GB
    Well Like I told the OP down a bit in posts that you have to set your passcode first which I included the hyperlink to from Apple on setting it up, Once you set your passcode, You will then be presented to set up Touch ID.
    02-13-2014 10:10 PM
  10. krislyn87348196's Avatar
    I do not have anything like Touch ID in settings anymore and I have set my passcode so it is not a problem. Actually I couldnt set up Touch ID even when I started my phone..before backup. Just said that not working and try it later. I contacted with my nearest Apple support and I have to send my phone to them. Probably it is just faulty phone and they will give me a new one. Nothing should dissapear after backups.
    Thanks for all for helping me
    02-18-2014 03:01 PM
  11. jm54golf's Avatar
    Yes my settings for "passcode & touch id" have reverted to simply "passcode" in the setting dialog box ...
    My phone got wet and the home button did not function, eventually it has dried out and resumed working,but the touch id has not. Perhaps this is a fail-safe feature from apple?

    If it resumes or I find a work around Ill post it...

    I have also tried to restore both from previous and fresh restore; but nothing works...

    I assume the touch id must be malfunctioning and not allowing a touch id to be entered.
    03-31-2014 02:35 PM
  12. Odhran Murphy's Avatar
    I had the exact problem i had to send my phone to apple care and they fixed it for free
    07-27-2014 03:14 PM
  13. ajl's Avatar
    I had the exact problem i had to send my phone to apple care and they fixed it for free
    You had to send it in? Are you sure that you just didn't have a passcode ticked?

    Either way, I'm glad your problem was resolved
    07-27-2014 04:45 PM
  14. jaq515's Avatar
    You had to send it in? Are you sure that you just didn't have a passcode ticked?

    Either way, I'm glad your problem was resolved
    I had same problem and apple store replaced my phone
    07-30-2014 08:47 AM
  15. ajl's Avatar
    I had same problem and apple store replaced my phone
    Well well well, lucky you!
    07-30-2014 08:49 AM
  16. jaq515's Avatar
    Tbh I didn't notice the setting was missing.
    The finger print sensor stopped working about 2 weeks ago (the settings were there at the time)
    then last week the home button stopped completely

    I'm just reading the apple diagnostic email the store sent it says missing from settings.
    I googled it and this forum thread came up
    07-30-2014 09:05 AM
  17. hovai savai's Avatar
    My Touch ID settings are missing-img_0009.jpg

    how have you solved the problem?
    i dont have fingerprints menu
    10-31-2014 10:46 PM
  18. HankAZ's Avatar
    Click image for larger version. 

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ID:	70188

    how have you solved the problem?
    i dont have fingerprints menu
    Obvious question: The screen shot is from an iPad. What model do you have? TouchID (obviously) only available on iPad Air 2 and iPad Mini 3.
    10-31-2014 10:58 PM
  19. Bora Bora1's Avatar
    People, people, people! Do NOT go into General. I was led down the garden path reading all those other postings that told me to go into General! It is listed right there under the previous level, Settings! LOL.
    02-24-2015 10:18 PM
  20. BadManners's Avatar
    I'm having the same problem. The option was there the other day when I purchased the iphone5, because the Apple rep set it up for me. Then I go home and restore the iphone using the backup from my iphone4 from itunes like I was told. The following day when I accessed the phone it asked for my passcode and there was no opportunity to use my fingerprint. That's when I saw suggestions to go to Settings & General but the Touch ID option was not listed. You say there's no reason it shouldn't be there but apparently there IS a reason because a number of people are having the same problem so it isn't an isolated incident. I'll be heading to the Apple store tomorrow to get to the end of this.
    03-01-2015 04:04 PM

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