1. eyecrispy's Avatar
    Same here I ordered my replacement on the 23rd of May. I contacted customer service to see what was happening. Received an email saying the glass is on back order and looking to ship around the 20th. The customer service agent sent me an original screen protector with 3 day shipping to hold me over until the glass ships.
    I'm assuming you're referring to the Zagg one being on backorder. Mine was supposed to ship on 6/4 but it is still "in process". Annoying. If it's on backorder, it should just tell us that it is. I've been waiting way long. I hope I don't have to wait until 6/20 for it to ship.
    06-09-2014 03:22 PM
  2. aera's Avatar
    I'm assuming you're referring to the Zagg one being on backorder. Mine was supposed to ship on 6/4 but it is still "in process". Annoying. If it's on backorder, it should just tell us that it is. I've been waiting way long. I hope I don't have to wait until 6/20 for it to ship.
    Yes I was referring to Zagg. Very similar situation mine is showing a ship date of 6/2 and still "in-process". Here is the email I received from their Customer Service.

    "Hello Aera,

    Thank you for contacting ZAGG and iFrogz! My name is Vincent and I appreciate the opportunity to assist you today.

    Im sorry for the delay in receiving your replacement Apple iPhone 5/5s/5c GLASS Screen Invisible Shield. This item is a bit on back order and will not ship till close to the 20th of this month. As a temporary solution I have sent you an original Invisible Shield with 3 day shipping that you should receive this coming week. When you receive your GLASS one simply throw away the original one and mail back the GLASS one you currently have.

    Please let us know if you have any other questions or concerns. Thank you for choosing ZAGG and iFrogz.

    In our on-going effort to always provide World Class Customer Service to our customers, we kindly ask you to please take this short, eight-question, multiple-choice survey. Your feedback is invaluable to us and is gratefully appreciated.

    Below is the link to our customer satisfaction survey.

    https://www.surveymonkey.com/s/6S8WX3M?c=28335222

    All the best,
    --
    Vincent D.
    Customer Service Representative
    ZAGG Inc. and iFrogz
    3855 S 500 W STE C, SLC, UT 84115
    800.700.9244 (Toll-free)
    801.384.0607
    00.1.801.839.3906 (Europe)
    Nasdaq Symbol: ZAGG
    ZAGG.com
    iFrogz.com"

    Hope this info helps
    06-09-2014 04:21 PM
  3. Bradley Spence's Avatar
    Buying out right it's fine... Fast shipping.....


    But this is going on two weeks for my replacement..... Still showing In-Processing
    I will say, the iPhone 5 Glass has been on back-order for my retail stores as well. We're nearly out and I placed my order 2 weeks ago. It's so popular that they are having a hard time keeping up with the demand.
    06-09-2014 08:12 PM
  4. precon22's Avatar
    I highly recommend the Zagg GLASS.
    I with this person 10000000000000000%
    Spencerdl likes this.
    06-10-2014 03:30 AM
  5. eyecrispy's Avatar
    Finally got mine in the mail yesterday and installed today! Took like 30 seconds to install and it feels amazing and doesn't have any smudges or prints on it. Loving it so far. Wishing their smart buds were as high quality. I'm gonna have to email their management about just how many sets of smartbuds I've been through the last 3-4 years. It's a shame that those are such pitiful quality, but I digress.
    06-15-2014 11:05 PM
  6. Bradley Spence's Avatar
    Finally got mine in the mail yesterday and installed today! Took like 30 seconds to install and it feels amazing and doesn't have any smudges or prints on it. Loving it so far. Wishing their smart buds were as high quality. I'm gonna have to email their management about just how many sets of smartbuds I've been through the last 3-4 years. It's a shame that those are such pitiful quality, but I digress.
    Have you received the smartbuds that have the new rectangle packaging? They are much better quality and the volume slider isn't nearly as loose.
    06-15-2014 11:50 PM
  7. eyecrispy's Avatar
    Have you received the smartbuds that have the new rectangle packaging? They are much better quality and the volume slider isn't nearly as loose.
    Yes. I've had them all. I got a new pair for Christmas (triangle package) and they were broken within a month and a half. I was ordering something from zagg and they offered smartbuds for $10 with purchase so I had a backup pair. Those broke two weeks ago so I requested a replacement for those. I've had them for a week and they work fine except the mic doesn't pickup sound. The only reason I use these is because I like the "hang tight" configuration. Never again. Shameful quality. You can't say I didn't give these a chance. I'll will take a pic of the graveyard of smartbuds I've had and you'll see. SMH.
    Last edited by eyecrispy; 06-16-2014 at 08:02 AM. Reason: y
    06-16-2014 08:01 AM
  8. Bradley Spence's Avatar
    Yes. I've had them all. I got a new pair for Christmas (triangle package) and they were broken within a month and a half. I was ordering something from zagg and they offered smartbuds for $10 with purchase so I had a backup pair. Those broke two weeks ago so I requested a replacement for those. I've had them for a week and they work fine except the mic doesn't pickup sound. The only reason I use these is because I like the "hang tight" configuration. Never again. Shameful quality. You can't say I didn't give these a chance. I'll will take a pic of the graveyard of smartbuds I've had and you'll see. SMH.
    That's unfortunate. I used the same pair for 2 years and they finally quit on me. The new ones have a firmer volume slider and come in a very nice magnetic box. They feel and look better quality than the older ones and come in more metallic colours. I would try to get another replacement because the newer ones are made better.
    06-19-2014 09:44 AM
  9. Michael Zajdel's Avatar
    I think that tempered glass screen protectors which are 0.3 thick do not give you the same level of protection as 0.4. I'm rocking sir Lancelot holy grail screen protector and I'm not worried about dropping my iphone at all


    Sent from my iPhone using iMore Forums
    06-20-2014 07:56 AM
  10. Manny13840's Avatar
    I love this screen protector I had the Lifeproof fre for a while, but I am very OCD with seeing dust or little hairs on the screen and I always had to take out the case to clean it inside, then next day again see dust or something behind the lifeproof screen protector.. So I decided to go back to a screen protector and my red mophie case... I went to best buy on Monday and they installed it for me due to I don't install the screen protectors too good lol I am like cursed when I put them, always find dust or something behind the protector, well after they installed it I didn't check but soon found some small dusts.. I really don't like to put them down, so I took it off and went back hopefully another person was there and yea a girl put it on today and he did a perfect job! no dusts nothing awesome!! I use to use the Zagg HD on my IP5S but within time it started getting yellowish that's why I left zagg, but once I saw they got a glass one well had to try it out and man its there best one yet!!
    07-25-2014 07:51 PM
  11. Manny13840's Avatar
    That's unfortunate. I used the same pair for 2 years and they finally quit on me. The new ones have a firmer volume slider and come in a very nice magnetic box. They feel and look better quality than the older ones and come in more metallic colours. I would try to get another replacement because the newer ones are made better.

    are you the one on the youtube channel of Zagg?
    07-25-2014 07:52 PM
  12. Manny13840's Avatar
    Ok weird thing happened, yesterday i saw a tiny piece of hair buttom part of the protector inside between the screen and protector, like this was my 2nd one i was like dang! But i did what i saw got a tape and pull up the protector where the saw hair thing it was in a shape of a "s" i did the tape both ways facing the protector and screen... But after letting the protector back in i still saw the S shape so i thought it didn't come out tried it again and nothing was still there, few moments later i saw it was the glass so my guess was a defect or something very small it didn't disturbed me like a black dust would lol but went on... Today i see thats it not there anymore... Maybe the tape got the hair but the shaped stayed on the glass till probably it sticked back totally to the iPhone screen... Weird. But totally happy with it!


    Sent from my iPhone using iMore Forums
    07-27-2014 10:02 PM
  13. ajl's Avatar
    Ok weird thing happened, yesterday i saw a tiny piece of hair buttom part of the protector inside between the screen and protector, like this was my 2nd one i was like dang! But i did what i saw got a tape and pull up the protector where the saw hair thing it was in a shape of a "s" i did the tape both ways facing the protector and screen... But after letting the protector back in i still saw the S shape so i thought it didn't come out tried it again and nothing was still there, few moments later i saw it was the glass so my guess was a defect or something very small it didn't disturbed me like a black dust would lol but went on... Today i see thats it not there anymore... Maybe the tape got the hair but the shaped stayed on the glass till probably it sticked back totally to the iPhone screen... Weird. But totally happy with it!


    Sent from my iPhone using iMore Forums
    That's really weird. But it's good to hear that you're happy!
    07-27-2014 10:45 PM
  14. Bradley Spence's Avatar
    are you the one on the youtube channel of Zagg?
    Yes the ZAGG Ontario YouTube Channel is the one I operate. ZAGG is coming out with a new shield in a few weeks that I will be making a few videos on. Stay tuned.
    08-05-2014 11:06 AM
  15. Manny13840's Avatar
    Yes the ZAGG Ontario YouTube Channel is the one I operate. ZAGG is coming out with a new shield in a few weeks that I will be making a few videos on. Stay tuned.
    Is it glass also?


    Sent from my Gold iPhone 5S using iMore Forums
    08-05-2014 11:09 AM
  16. Bradley Spence's Avatar
    Is it glass also?


    Sent from my Gold iPhone 5S using iMore Forums
    No, it's a completely new shield.. not made from glass though. There is however an "special" version of the glass shield coming out next year.. I don't think I'm suppose to talk about it yet though.
    Manny13840 likes this.
    08-05-2014 01:53 PM
  17. Spencerdl's Avatar
    No, it's a completely new shield.. not made from glass though. There is however an "special" version of the glass shield coming out next year.. I don't think I'm suppose to talk about it yet though.
    Humm, not GLASS....The Zagg GLASS has me spoiled. I can't imagine not using GLASS.
    08-05-2014 03:16 PM
  18. anon4757448's Avatar
    Humm, not GLASS....The Zagg GLASS has me spoiled. I can't imagine not using GLASS.
    It's gonna be some super duper better than glass protector and gonna cost $159.99! I can't wait! J/K

    I really wanna see this though. I'm in love with the glass just after a few days!


    Sent from my iPhone 5s using iMore Forums
    Bradley Spence likes this.
    08-05-2014 06:44 PM
  19. Bradley Spence's Avatar
    It's gonna be some super duper better than glass protector and gonna cost $159.99! I can't wait! J/K

    I really wanna see this though. I'm in love with the glass just after a few days!


    Sent from my iPhone 5s using iMore Forums
    It's actually out sooner than I thought.. It's the new ZAGG Glass - Privacy. The same feel, material, and touch except people can't look over your shoulder to see what you're typing.
    nikkisharif and Spencerdl like this.
    08-08-2014 05:38 PM
  20. anon4757448's Avatar
    It's actually out sooner than I thought.. It's the new ZAGG Glass - Privacy. The same feel, material, and touch except people can't look over your shoulder to see what you're typing.
    Yes I saw that online the other day. May try that on my next iPhone. Thanks!


    Sent from my iPhone 5s using iMore Forums
    08-08-2014 06:34 PM
  21. OBF's Avatar
    It seems the Zagg screen protector gets all the buzz today when it comes to glass screen shields. What's this one got that the ones from Spigen, Bodyguardz, iLoome, etc don't have?
    08-08-2014 11:04 PM
  22. zerog46's Avatar
    It's just a really nice screen protector. I have had a few and this is my go to one from here on out.
    08-08-2014 11:32 PM
  23. OBF's Avatar
    I'm sure it is but what I'm asking is what makes this one so special? What makes this one stand out from all the others?
    08-09-2014 02:17 AM
  24. anon4757448's Avatar
    I'm sure it is but what I'm asking is what makes this one so special? What makes this one stand out from all the others?
    Maybe it's the no questions asked lifetime warranty.

    I know Spigen has a limited lifetime warranty that doesn't include glass screen protectors. Not sure about Bodyguardz and the others.

    Outside of the screen protectors that came with my Otterbox Commuters, I've only used Zagg.


    Sent from my iPhone 5s using iMore Forums
    08-09-2014 10:10 AM
  25. nikkisharif's Avatar
    It's actually out sooner than I thought.. It's the new ZAGG Glass - Privacy. The same feel, material, and touch except people can't look over your shoulder to see what you're typing.
    OMG...I so need this!!!
    08-09-2014 11:29 AM
219 ... 6789

Similar Threads

  1. Replies: 143
    Last Post: 08-06-2014, 03:51 PM
  2. GLAS.tR Nano Slim Tempered Glass and Lifeproof Nuud Case
    By iMore Question in forum Ask a Question
    Replies: 5
    Last Post: 07-31-2014, 10:22 AM
  3. Recommended screen protector for the 5S
    By Star-Lord in forum Accessories
    Replies: 18
    Last Post: 03-04-2014, 08:43 AM
  4. Replies: 5
    Last Post: 02-08-2014, 11:25 AM
  5. iPad screen went black
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 02-05-2014, 08:40 PM
LINK TO POST COPIED TO CLIPBOARD