1. soodmanhar's Avatar
    Hi All

    I got a brand new iPhone 5s and trying to activate it for the first time. I tried WIFI and it says server is temporary unavailable please try later.

    Then I tried connecting to iTunes and getting the same error

    Even after inserting sim phone is not able to search for network.

    Any idea what must I do to activate my phone.
    12-07-2013 01:11 PM
  2. kataran's Avatar
    First of all please let us know what Carrier your trying to activate it on you mentioned a SIM card so I'm assuming it's AT&T or T-Mobile and is the SIM card itself new or from a past phone

    The more info the better advice and help we can give you


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 01:36 PM
  3. soodmanhar's Avatar
    First of all please let us know what Carrier your trying to activate it on you mentioned a SIM card so I'm assuming it's AT&T or T-Mobile and is the SIM card itself new or from a past phone

    The more info the better advice and help we can give you


    Sent from my iPhone 5s Gold 64GB
    Hi
    I am from South Africa and got iPhone from istore

    So it's a factory unlock device
    12-07-2013 03:28 PM
  4. kataran's Avatar
    Hi
    I am from South Africa and got iPhone from istore

    So it's a factory unlock device
    Have you tried contacting the iStore you bought it from for help?

    Again where did you get the Sim from?


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 03:31 PM
  5. soodmanhar's Avatar
    Have you tried contacting the iStore you bought it from for help?

    Again where did you get the Sim from?


    Sent from my iPhone 5s Gold 64GB
    It's a same sim which I was using in iPhone 5. So it's old sim not a new one

    It's one of the network in South Africa called Cell C

    Contacted apple store they said sometime apple servers are down so don't worry try after some time

    But now I have tried some 10 times over period of 5 hrs with no luck

    Tried with iTunes and wifi both
    12-07-2013 03:34 PM
  6. kataran's Avatar
    If you still have your i5 does the sim still work on it. Did you power down the i5 and can you call the cell C company for help

    I'm a little confused that the Apple Store wouldn't help you more I would call again and tell them how long you have been waiting


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 03:39 PM
  7. kataran's Avatar
    Hopefully someone who has experienced this will be around soon to help you



    Sent from my iPhone 5s Gold 64GB
    12-07-2013 03:55 PM
  8. soodmanhar's Avatar
    If you still have your i5 does the sim still work on it. Did you power down the i5 and can you call the cell C company for help

    I'm a little confused that the Apple Store wouldn't help you more I would call again and tell them how long you have been waiting


    Sent from my iPhone 5s Gold 64GB
    Yes I still have iPhone 5 and sim works in that

    It's working even in my friend iPhone 5
    12-07-2013 04:22 PM
  9. kataran's Avatar
    Yes I still have iPhone 5 and sim works in that

    It's working even in my friend iPhone 5
    Ok Sim is good

    When you say activate are you saying restoring your phone via an iCloud backup using Wifi?


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 04:25 PM
  10. soodmanhar's Avatar
    Ok Sim is good

    When you say activate are you saying restoring your phone via an iCloud backup using Wifi?


    Sent from my iPhone 5s Gold 64GB
    No it's not reaching till that screen

    I am swiping to unlock the phone selecting language as English selecting country as South Africa and then selecting my wifi

    Then getting message please wait for a main to activate your iPhone
    After around 3 mins phone cannot be activated as apple server is temporary unavailable and blah blah blah......
    12-07-2013 04:30 PM
  11. kataran's Avatar

    Contacted apple store they said sometime apple servers are down so don't worry try after some time

    But now I have tried some 10 times over period of 5 hrs with no luck

    Tried with iTunes and wifi both
    If it's true that the Apple Servers are down in your area you can verify this by trying to do a manual backup on your i5

    You should get some kind of error or message




    Sent from my iPhone 5s Gold 64GB
    soodmanhar likes this.
    12-07-2013 04:31 PM
  12. kataran's Avatar
    No it's not reaching till that screen

    I am swiping to unlock the phone selecting language as English selecting country as South Africa and then selecting my wifi

    Then getting message please wait for a main to activate your iPhone
    After around 3 mins phone cannot be activated as apple server is temporary unavailable and blah blah blah......
    I see now that's strange what I would do is call Apple Customer Care center this isn't right five hours😒


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 04:34 PM
  13. soodmanhar's Avatar
    If it's true that the Apple Servers are down in your area you can verify this by trying to do a manual backup on your i5

    You should get some kind of error or message




    Sent from my iPhone 5s Gold 64GB
    Ok will try to do that
    12-07-2013 04:35 PM
  14. soodmanhar's Avatar
    I see now that's strange what I would do is call Apple Customer Care center this isn't right five hours😒


    Sent from my iPhone 5s Gold 64GB
    There is no other way to activate my ip5s
    12-07-2013 04:35 PM
  15. soodmanhar's Avatar
    I see now that's strange what I would do is call Apple Customer Care center this isn't right five hours😒


    Sent from my iPhone 5s Gold 64GB
    Calling them right away
    12-07-2013 04:36 PM
  16. soodmanhar's Avatar
    I see now that's strange what I would do is call Apple Customer Care center this isn't right five hours😒


    Sent from my iPhone 5s Gold 64GB
    Just a quick one

    If servers are down will OTA update to ios 7 work or not

    I can try that in my iPhone 5
    12-07-2013 04:42 PM
  17. kataran's Avatar
    Just a quick one

    If servers are down will OTA update to ios 7 work or not

    I can try that in my iPhone 5
    Would depend how wide spread the outage is sometimes iMessage is down but FaceTime will work


    Sent from my iPhone 5s Gold 64GB
    12-07-2013 04:43 PM
  18. RollTideFanGrl's Avatar
    When I first got my Iphone I went through the same problem..Although I had great signal, it still didn't go past that stage. Come to find out it was a tower in my area had malfunction. I left the area and went elsewhere and finally was able to activate. Try that and hopefully it will work.
    soodmanhar likes this.
    12-08-2013 01:21 AM
  19. shadyace's Avatar
    If you bought the phone from any shop it would come with a new sim and the shop would activate and rica the card


    Sent from my iPhone using Tapatalk
    soodmanhar likes this.
    12-08-2013 02:08 AM
  20. soodmanhar's Avatar
    Hi all

    Thanks my iPhone is now activated

    Problem was sim was bit damaged that's why it was not detected in ip5s but strange to me same sim was working in ip5. Istore guys told that 5s is more secure than 5 that's why little damage sim also will not work

    I swap the sim with new one and all is fine now

    Thanks for all the help
    kataran likes this.
    12-08-2013 08:04 AM
  21. TiredOfPhoneWar's Avatar
    Thats what i wanted to say, you should use the new sim card for ip5s , glad you have ur ip working
    soodmanhar likes this.
    12-08-2013 09:55 AM

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