1. wamsille's Avatar
    Worried my phone that I bought "new" from AT&T last week is not actually new.

    Edit:

    Under Reset Statistics, the last reset was done on 10/31/2013 @ 6:56pm. Not sure if this is an Apple thing or if the store took a return from a customer and put it back into general stock.
    Last edited by wamsille; 11-19-2013 at 11:51 AM. Reason: Clarifying post
    11-19-2013 11:49 AM
  2. Chris Parsons's Avatar
    Hmm, I'm not sure. Can't say I ever really checked mine. Is the device working properly otherwise though and did it have all the packaging/wrapping when you purchased it?
    11-19-2013 12:54 PM
  3. Fausty82's Avatar
    Worried my phone that I bought "new" from AT&T last week is not actually new.

    Edit:

    Under Reset Statistics, the last reset was done on 10/31/2013 @ 6:56pm. Not sure if this is an Apple thing or if the store took a return from a customer and put it back into general stock.
    Did you restore your device from a backup? Is it possible that that information came from your backup? I am not saying that it did (or should), just asking if it’s possibly the reason...
    11-19-2013 12:56 PM
  4. wamsille's Avatar
    I bought the phone last Wednesday evening from an AT&T store. They were actually an authorized dealer (previously a corporate store) however I have no reason other than what is on my iPhone to indicate something shady was going on.

    Up until this point I did not have an iPhone linked to an Apple ID associated with me. This is my very first iPhone. Normally yes, I do open up the retail packaging on the phones I purchase myself and begin the process of assembling and activating the device on my account - I don't let anyone do that for me as trivial as that sounds. Most people don't believe that my email is run through Google Apps, so past Android purchases have always been programmed by me.

    Should I ask AT&T? I don't want to approach the store without the facts - I was never told by the store that the phone was previously used / returned into their stock.
    11-19-2013 01:38 PM
  5. EmceeGeek's Avatar
    All companies have to send opened iPhones back to Apple for it to be tested and repackaged, AT&T can't restock themselves. That's why they charge a restocking fee if you return the phone.

    However, this is the date that Apple more than likely packaged your phone and sent it on its way. They do test prior, to make sure the phone is working. Mine says Sept 25th.



    Sent from my iPhone 5S using Tapatalk
    11-19-2013 01:57 PM
  6. wamsille's Avatar
    All companies have to send opened iPhones back to Apple for it to be tested and repackaged, AT&T can't restock themselves. That's why they charge a restocking fee if you return the phone.

    However, this is the date that Apple more than likely packaged your phone and sent it out. Mine says Sept 25th.

    Sent from my iPhone 5S using Tapatalk

    Settings > Cellular > scroll to the bottom "Reset Statistics" and below that will show Last Reset: Month, Day , Year , Time

    Considering I got the phone on 11/13, I don't know why it would say 10/31/13
    11-19-2013 02:03 PM
  7. xoayr's Avatar
    That's odd.. Maybe It isn't as "new" as they claimed.. I just got my 5S yesterday and my "Last Reset" was 'Nov 18, 2013, 4:42 PM' which is right when I got it and turned it on.
    11-19-2013 02:05 PM
  8. EmceeGeek's Avatar
    Settings > Cellular > scroll to the bottom "Reset Statistics" and below that will show Last Reset: Month, Day , Year , Time

    Considering I got the phone on 11/13, I don't know why it would say 10/31/13
    I updated my post with a picture. I didn't receive this 5s until Oct 31st.


    Sent from my iPhone 5S using Tapatalk
    wamsille likes this.
    11-19-2013 02:06 PM
  9. wamsille's Avatar
    OK, that makes me feel a lot better about my purchase. Thanks!
    EmceeGeek likes this.
    11-19-2013 02:14 PM
  10. warcraftWidow's Avatar
    Settings > Cellular > scroll to the bottom "Reset Statistics" and below that will show Last Reset: Month, Day , Year , Time

    Considering I got the phone on 11/13, I don't know why it would say 10/31/13
    Probably from testing at the factory.
    11-19-2013 05:16 PM

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