1. heberman's Avatar
    My silver 5s was having problems so Apple replaced it for me yesterday. The replacement phone, which I'm assuming is a refurb, says:

    Call Time
    Current Period 11 Minutes
    Lifetime 5 Days, 23 Hours

    I'm ok with a refurb replacement so long as it looks and works like new. But a call time of 5 days, 23 hours on a 5s that has only been released about 6 weeks ago? I have 3 questions:

    1. Do you think that call timer is accurate?
    2. Who averages 4 hours a day talking on their cell phone? (Average time probably is much more than 4 hours per day since it had to be refurbished before it got to me). Sheesh!
    3. Do you think the heavy usage will impact the phone's life?
    MzDee likes this.
    11-13-2013 11:58 AM
  2. SeanHRCC's Avatar
    I do not feel the call time will effect the longevity, especially with the phone still being so new (regardless of how much it was used initially). My guess is that a lot of that usage time could also be testing period time because it was a replacement/refurb.
    11-13-2013 12:05 PM
  3. jsntrenkler's Avatar
    I agree with SeanHRCC, I wouldn't worry about it at all. In all likelihood you will probably replace your device far before you start to have any battery issues. The bigger question is whether or not your replacement no longer has the problems that your previous device had.
    11-13-2013 01:30 PM
  4. heberman's Avatar
    Ok thanks for the replies. Makes me feel better about the refurb - which looks great and works great.
    nikkisharif likes this.
    11-13-2013 03:08 PM
  5. SeanHRCC's Avatar
    Ok thanks for the replies. Makes me feel better about the refurb - which looks great and works great.
    Great thing about Apple is that if ANYTHING starts running other than perfect, they'll just replace it again for you. You won't get that kind of service many places...
    11-13-2013 07:45 PM
  6. Jaguarr40's Avatar
    I agree with Sean although I think I would want to know why that phone came back to Apple and a refurb of a new phone that has not been out that long? Why would they not replace it with a new phone and when you say Apple replaced it - Apple who? The store or Apple sales? I think if you had gone to an Apple store genius bar you would have gotten a new phone. My opinion.
    11-13-2013 08:20 PM
  7. John Yester's Avatar
    Great thing about Apple is that if ANYTHING starts running other than perfect, they'll just replace it again for you. You won't get that kind of service many places...
    Yup swapped out iPhone 5s twice in one week.
    11-13-2013 08:48 PM
  8. jsntrenkler's Avatar
    One of the best things about purchasing an Apple product is the level of support that they provide.
    11-13-2013 08:58 PM
  9. Jaguarr40's Avatar
    Yup swapped out iPhone 5s twice in one week.
    Just picked mine up 2 days ago John....Why did you have to do this...Any serious problems??
    11-13-2013 09:37 PM
  10. Ujjwal Agarwal's Avatar
    after sales service is what keeps apple on the edge FTW!
    11-13-2013 10:56 PM
  11. ebedoun's Avatar
    Did you restore the replacement phone from a backup? The call time information is carried over from your old phone if you restored from a backup of that.
    11-14-2013 08:39 AM
  12. ame's Avatar
    Yup swapped out iPhone 5s twice in one week.
    Same here. And I don't restore from backup, ever.
    11-15-2013 04:39 PM
  13. TheRewardisCheese's Avatar
    Did you restore the replacement phone from a backup? The call time information is carried over from your old phone if you restored from a backup of that.
    That was the first thing I thought of as well.
    11-16-2013 10:32 PM
  14. dictoresno's Avatar
    Did you restore the replacement phone from a backup? The call time information is carried over from your old phone if you restored from a backup of that.
    yup, thats exactly what i was thinking.
    11-17-2013 01:51 PM

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